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MXA Talent Solutions

Customer Service Representative

Saint-Hyacinthe, QC, Canada
St-Hyacinthe, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: Approximately 2 to 3 years of relevant experience in customer service, sales support, order management, logistics, supply chain, administration, or a related environment.
Posting language: English · French
Posted: Oct 8, 2026

Original job description

English section of this bilingual listing.

MXA Talent Solutions is recruiting a Customer Advocate II for an established manufacturing environment in Saint-Hyacinthe, Quebec. This role is ideal for a bilingual customer service professional who is highly organized, proactive, resilient, and able to learn quickly in a complex operational setting.

You will manage customer orders from initial request through delivery while serving as a key link between customers, sales, production, logistics, accounts receivable, and other internal teams. Success in this position comes from strong follow-through, sound judgment, clear communication, and the ability to solve problems before they impact the customer.

What MXA Is Looking For

Fluent bilingual communication in French and English, both written and verbal. The Saint-Hyacinthe team is the only French-speaking customer service team in North America, and the role communicates with customers and colleagues across Canada and the United States.
Strong customer-facing experience and the ability to build trust with customers and sales partners while managing changing expectations.
Experience with order management or the full order lifecycle, ideally including fulfillment, logistics, supply chain, production coordination, or shipping.
Excellent organization, attention to detail, and the ability to manage multiple customer accounts, deadlines, documents, and priorities at the same time.
A fast learner who can absorb a significant amount of process and customer knowledge during the training period.
A proactive, resilient problem solver who can identify issues, investigate root causes, adjust plans, and keep customers informed when delays, quality concerns, shortages, or changes occur.
Comfort working with customer credit evaluation, pricing, quotes, and account information in partnership with accounts receivable and internal teams.
Printing or packaging industry experience is an asset, but it is not required. Strong transferable experience in customer service, order management, logistics, supply chain, or production is more important.

Key Responsibilities

Open and maintain customer accounts, including customer information and credit evaluation in collaboration with accounts receivable.
Manage customer orders through the full lifecycle, from entry and confirmation through production, shipping, delivery, invoicing, and closure.
Prepare and manage price quotes, bids, customer documents, graphic requests, and related versions or updates.
Maintain proactive communication with customers and the sales team, providing clear updates on order status, timing, changes, and potential risks.
Coordinate closely with production and internal departments to align customer expectations with manufacturing realities and delivery timelines.
Investigate and resolve customer issues involving order changes, delivery delays, quality concerns, inventory shortages, returns, or shipment problems.
Use practical judgment to solve day-to-day customer problems and escalate to the manager when needed.
Maintain accurate customer, item, pricing, inventory, order, and shipping information within internal systems and tools.
Provide customers with relevant reporting on order status, inventory, available stock, and other service information.
Work collaboratively as part of a small team, share knowledge, provide backup support, and contribute to continuous improvement.

What You Bring

Approximately 2 to 3 years of relevant experience in customer service, sales support, order management, logistics, supply chain, administration, or a related environment.
Excellent French and strong English communication skills, both spoken and written.
Experience working directly with customers and cross-functional internal partners.
Exposure to order fulfillment, production, logistics, shipping, inventory, or supply chain processes is strongly preferred.
Comfort working with customer account information, credit-related processes, pricing, quotes, and documentation.
Strong proficiency with Microsoft Office and the ability to learn multiple business systems and platforms quickly.
Excellent organization, prioritization, attention to detail, and follow-through.
Ability to work effectively in a fast-paced environment where priorities and customer needs can change quickly.
Self-starter mentality with initiative, diplomacy, resilience, and a solution-focused approach.
College diploma in Business Administration or a related field is preferred; equivalent relevant experience will be considered.

Training and Work Environment

The initial training period will be fully on site in Saint-Hyacinthe due to the amount of customer, process, and operational knowledge required for the role. The training period may take approximately three months depending on the individual's experience and learning pace. Hybrid work may become available after training, subject to performance, readiness, and business needs.

This role is part of a small customer service team and requires close collaboration with the plant, sales, production, and support functions. The successful candidate will need to be comfortable asking questions, learning quickly, and taking increasing ownership as they build knowledge of the customers and operation.

What Is Offered

Group insurance
Group RRSP
Employee referral program
Employee assistance program
Monday through Friday daytime schedule
A collaborative environment with exposure to customers, sales, production, logistics, and operations

Read the full bilingual original

L’occasion

MXA Talent Solutions recrute un(e) Agent(e) service client II pour un environnement manufacturier établi à Saint-Hyacinthe, au Québec. Ce poste convient à une personne bilingue en service à la clientèle, très organisée, proactive, résiliente et capable d’apprendre rapidement dans un contexte opérationnel complexe.

Vous serez responsable du suivi des commandes clients, de la demande initiale jusqu’à la livraison, tout en agissant comme un lien essentiel entre les clients, les ventes, la production, la logistique, les comptes clients et les autres équipes internes. La réussite dans ce rôle repose sur la rigueur du suivi, le jugement, la qualité des communications et la capacité de régler les problèmes avant qu’ils n’aient un impact sur le client.

Ce que MXA recherche en priorité

Excellente maîtrise du français et de l’anglais, à l’oral comme à l’écrit. L’équipe de Saint-Hyacinthe est la seule équipe de service à la clientèle francophone en Amérique du Nord, et le poste communique avec des clients et des collègues partout au Canada et aux États-Unis.
Expérience solide en contact client et capacité à établir des relations de confiance avec les clients et les équipes de ventes tout en gérant des attentes qui peuvent évoluer.
Expérience en gestion des commandes ou compréhension du cycle complet d’une commande, idéalement avec exposition à l’exécution des commandes, à la logistique, à la chaîne d’approvisionnement, à la coordination de production ou à l’expédition.
Excellentes compétences organisationnelles, grand souci du détail et capacité à gérer simultanément plusieurs comptes clients, échéances, documents et priorités.
Capacité d’apprentissage rapide afin d’assimiler une quantité importante de connaissances liées aux processus et aux clients pendant la période de formation.
Approche proactive et résiliente en résolution de problèmes, avec la capacité d’identifier les enjeux, d’en analyser les causes, d’ajuster les plans et de tenir les clients informés en cas de retard, de problème de qualité, de pénurie ou de changement.
Aisance avec l’évaluation du crédit client, la tarification, les soumissions et les renseignements de compte en collaboration avec les comptes clients et les équipes internes.
Une expérience dans l’imprimerie ou l’emballage constitue un atout, mais n’est pas obligatoire. Une solide expérience transférable en service à la clientèle, gestion des commandes, logistique, chaîne d’approvisionnement ou production est plus importante.

Principales responsabilités

Ouvrir et maintenir les comptes clients, y compris les renseignements au dossier et l’évaluation du crédit en collaboration avec les comptes clients.
Gérer les commandes à travers l’ensemble de leur cycle de vie, de la saisie et la confirmation jusqu’à la production, l’expédition, la livraison, la facturation et la fermeture.
Préparer et gérer les soumissions de prix, les appels d’offres, les documents clients, les demandes graphiques ainsi que les versions ou mises à jour connexes.
Maintenir une communication proactive avec les clients et les équipes de ventes en fournissant des mises à jour claires sur l’état des commandes, les échéanciers, les changements et les risques potentiels.
Collaborer étroitement avec la production et les différents services internes afin d’aligner les attentes des clients avec les réalités manufacturières et les délais de livraison.
Analyser et résoudre les enjeux liés aux changements de commande, retards de livraison, problèmes de qualité, pénuries d’inventaire, retours ou problèmes d’expédition.
Faire preuve de jugement pratique pour régler les problèmes courants des clients et faire appel au gestionnaire lorsque nécessaire.
Maintenir l’exactitude des renseignements liés aux clients, aux articles, aux prix, à l’inventaire, aux commandes et à l’expédition dans les systèmes et outils internes.
Fournir aux clients les rapports pertinents sur l’état des commandes, l’inventaire, les stocks disponibles et les autres renseignements liés au service.
Collaborer au sein d’une petite équipe, partager les connaissances, offrir du soutien en relève et contribuer à l’amélioration continue.

Profil recherché

Environ 2 à 3 ans d’expérience pertinente en service à la clientèle, soutien aux ventes, gestion des commandes, logistique, chaîne d’approvisionnement, administration ou dans un environnement connexe.
Excellente maîtrise du français et bonne maîtrise de l’anglais, à l’oral comme à l’écrit.
Expérience de travail direct avec des clients et des partenaires internes de différentes fonctions.
Une expérience liée à l’exécution des commandes, à la production, à la logistique, à l’expédition, à l’inventaire ou à la chaîne d’approvisionnement est fortement souhaitée.
Aisance avec les renseignements de comptes clients, les processus liés au crédit, la tarification, les soumissions et la documentation.
Excellente maîtrise de Microsoft Office et capacité à apprendre rapidement plusieurs systèmes et plateformes d’affaires.
Excellentes compétences en organisation, gestion des priorités, souci du détail et rigueur dans le suivi.
Capacité à travailler efficacement dans un environnement dynamique où les priorités et les besoins des clients peuvent changer rapidement.
Autonomie, sens de l’initiative, diplomatie, résilience et approche axée sur les solutions.
Diplôme d’études collégiales en administration des affaires ou dans un domaine connexe souhaité; une combinaison équivalente d’expérience pertinente sera considérée.

Formation et environnement de travail

La période de formation initiale se déroulera entièrement sur place à Saint-Hyacinthe en raison de la quantité importante de connaissances à acquérir sur les clients, les processus et les opérations. Selon l’expérience et le rythme d’apprentissage de la personne, cette période pourrait durer environ trois mois. Un mode de travail hybride pourrait ensuite être offert, sous réserve du rendement, du niveau d’autonomie et des besoins de l’entreprise.

Ce poste fait partie d’une petite équipe de service à la clientèle et exige une collaboration étroite avec l’usine, les ventes, la production et les fonctions de soutien. La personne retenue devra être à l’aise de poser des questions, d’apprendre rapidement et de prendre progressivement davantage de responsabilités à mesure qu’elle développe sa connaissance des clients et des opérations.

Ce qui est offert

Assurance collective
REER collectif
Programme de recommandation des employés
Programme d’aide aux employés
Horaire de jour du lundi au vendredi

Environnement collaboratif offrant une exposition aux clients, aux ventes, à la production, à la logistique et aux opérations

The Opportunity

What MXA Is Looking For

Fluent bilingual communication in French and English, both written and verbal. The Saint-Hyacinthe team is the only French-speaking customer service team in North America, and the role communicates with customers and colleagues across Canada and the United States.
Strong customer-facing experience and the ability to build trust with customers and sales partners while managing changing expectations.
Experience with order management or the full order lifecycle, ideally including fulfillment, logistics, supply chain, production coordination, or shipping.
Excellent organization, attention to detail, and the ability to manage multiple customer accounts, deadlines, documents, and priorities at the same time.
A fast learner who can absorb a significant amount of process and customer knowledge during the training period.
A proactive, resilient problem solver who can identify issues, investigate root causes, adjust plans, and keep customers informed when delays, quality concerns, shortages, or changes occur.
Comfort working with customer credit evaluation, pricing, quotes, and account information in partnership with accounts receivable and internal teams.
Printing or packaging industry experience is an asset, but it is not required. Strong transferable experience in customer service, order management, logistics, supply chain, or production is more important.

Key Responsibilities

Open and maintain customer accounts, including customer information and credit evaluation in collaboration with accounts receivable.
Manage customer orders through the full lifecycle, from entry and confirmation through production, shipping, delivery, invoicing, and closure.
Prepare and manage price quotes, bids, customer documents, graphic requests, and related versions or updates.
Maintain proactive communication with customers and the sales team, providing clear updates on order status, timing, changes, and potential risks.
Coordinate closely with production and internal departments to align customer expectations with manufacturing realities and delivery timelines.
Investigate and resolve customer issues involving order changes, delivery delays, quality concerns, inventory shortages, returns, or shipment problems.
Use practical judgment to solve day-to-day customer problems and escalate to the manager when needed.
Maintain accurate customer, item, pricing, inventory, order, and shipping information within internal systems and tools.
Provide customers with relevant reporting on order status, inventory, available stock, and other service information.
Work collaboratively as part of a small team, share knowledge, provide backup support, and contribute to continuous improvement.

What You Bring

Approximately 2 to 3 years of relevant experience in customer service, sales support, order management, logistics, supply chain, administration, or a related environment.
Excellent French and strong English communication skills, both spoken and written.
Experience working directly with customers and cross-functional internal partners.
Exposure to order fulfillment, production, logistics, shipping, inventory, or supply chain processes is strongly preferred.
Comfort working with customer account information, credit-related processes, pricing, quotes, and documentation.
Strong proficiency with Microsoft Office and the ability to learn multiple business systems and platforms quickly.
Excellent organization, prioritization, attention to detail, and follow-through.
Ability to work effectively in a fast-paced environment where priorities and customer needs can change quickly.
Self-starter mentality with initiative, diplomacy, resilience, and a solution-focused approach.
College diploma in Business Administration or a related field is preferred; equivalent relevant experience will be considered.

Training and Work Environment

What Is Offered

Group insurance
Group RRSP
Employee referral program
Employee assistance program
Monday through Friday daytime schedule
A collaborative environment with exposure to customers, sales, production, logistics, and operations

Apply About employer

More about this job

Responsibilities

Manage customer accounts and orders throughout the full lifecycle, coordinating with customers, sales, production, logistics, and accounts receivable. Prepare quotes and customer documentation, provide proactive order updates, resolve service and delivery issues, maintain accurate system records, and support teamwork and continuous improvement.

Requirements

Candidates should have approximately 2–3 years of relevant experience in customer service, sales support, order management, logistics, supply chain, administration, or a related field, with excellent French and strong English communication skills. They should be organized, detail-oriented, proficient with Microsoft Office, comfortable with customer accounts, credit processes, pricing, and quotes, and able to learn quickly and solve problems; a business administration college diploma or equivalent experience is preferred.

Skills

Bilingual Communication in French and English
Customer Service
Order Management
Order Fulfillment
Logistics Coordination
Supply Chain Coordination
Production Coordination
Customer Account Management
Credit Evaluation
Pricing and Quotation Management
Microsoft Office
Problem Solving
Cross-Functional Collaboration
Prioritization
Attention to Detail
Customer Communication

Benefits

Group Insurance
Group RRSP
Employee Referral Program
Employee Assistance Program
Monday Through Friday Daytime Schedule

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Customer Advocate
Order Management
Order Lifecycle
Order Fulfillment
Manufacturing
Production Coordination
Logistics
Supply Chain
Shipping
Inventory Management
Accounts Receivable
Customer Credit Evaluation
Pricing
Quotes
Bids
Customer Accounts
Customer Documentation
Graphic Requests
Microsoft Office
Business Systems
French
English
Order Status Reporting
Quality Issues
Returns
Continuous Improvement

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