Find work in Canada.

321,225 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Franchise Specialist, Business Banking - Richmond, BC/Winnipeg, MB
Scotiabank
SK · Winnipeg, SK
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 3 mins ago
SD
Scrum Master
Symbiotic Digital
ON · Downsview Central, Ontario
- Contract
(I&IT) methods and techniques associated with the development and
Added 3 mins ago
Intermediate Structural Engineer
Hatch
Sudbury, ON
The Structural Engineer will be part of an engineering team providing engineering services to large and small mining projects, including underground mining areas. The Senior Structural…
Added 3 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
…equipment, and services, as well as supporting the Estimating team during the bidding stage. As a support function to project management and the estimating team, the Procurement Manager…
Added 3 mins ago
VE
Procurement Manager
Victor Energy
AB · Edmonton, Alberta
- Full-time
…equipment, and services, as well as supporting the Estimating team during the bidding stage. As a support function to project management and the estimating team, the Procurement Manager…
Added 3 mins ago
Environmental Practice Leader
Langan Engineering & Environmental Services
Calgary, AB
Lead the identification and pursuit of new clients, develop additional work within an existing project and attend business development meetings with new and existing clients;
Added 14 mins ago
FS
Embedded Software Designer
Fidus Systems
Kitchener, ON
- Full-time
The Senior Embedded Software Designer plays a key role in designing and delivering complex embedded software systems for Fidus clients. You will lead and contribute to embedded software…
Added 14 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, AB
- Full-time
Initiate project setup following award and estimate handoff, ensuring appropriate team structure, budget alignment, documentation, and systems are in place to support an effective project…
Added 14 mins ago
ME
Controller
MNP Executive Search & Professional Recruitment
Nanaimo, BC
- Full-time
…Windley Industries and Timberland Industries. The Controller will lead a team of four and work closely with the CFO, General Manager, Human Resources, project managers and other members of…
Added 14 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Lead across Systems, Flight & Ground Software, Electrical/Avionics, Mechanical, RF, GNC, Payload, AIT, Manufacturing and Operations.
Added 14 mins ago
KR
Mainframe DevOps SME
KTek Resourcing
Canada
- Contract
Lead and support Endeavor (and other SCMs) DBB/GIT/IDD migration projects.
Added 14 mins ago
P
Business Development Representative
PheedLoop
Toronto, ON
- Full-time
…conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we…
Added 16 mins ago
AH
Account Executive, Corporate Partnerships
AXL: Human Potential, AI Superpowered
Toronto, ON
- Full-time
…the world. AXL is an early stage venture capital company + AI development Lab + accelerator all in one. We are a world-class assembly of technology commercialization experts and top-tier…
Added 16 mins ago
K
Engineer/Analyst - Radiation Assessment and Decommissioning
Kinectrics
Toronto, ON
- Full-time
Take the lead in delivering high-value technical solutions across the nuclear sector, guiding a team of engineers and specialists to success. You’ll:
Added 16 mins ago
S
Learning Content Developer, Geophysics
Seequent
Vancouver, BC
- Full-time
A passion for continuous learning and sharing knowledge with your team to participate in professional skill development activities.
Added 16 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a Senior Technical Consultant / Software Engineer III (Team Lead) to lead the technical delivery of complex enterprise SaaS implementations within the banking and financial…
Added 16 mins ago
BC
Senior Manager, Data & AI
BDO Canada
Vancouver, BC
- Full-time
Lead business development activities for the Data & AI practice, including client discovery, solution positioning, proposal development, RFP responses, demos, proofs of concept,…
Added 16 mins ago
F
Staff Back End Engineer (Applications)
Forma.ai
Toronto, ON
- Full-time
We build enterprise software that helps organizations optimize sales performance, enabling go-to-market agility. Our engineering organization includes multiple product application teams…
Added 17 mins ago
TT
Engineering Interns (16 months) - Component Repair
TransCanada Turbines
AB · Rocky View County, AB
- Full-time
Support the repair development process and production workload by providing engineering support to both the Component Repair Engineering team and Repair Technicians.
Added 17 mins ago
Senior Specialist, Software Engineering (CI/CD & Automation Engineering)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Senior Specialist, Software Engineering (CI/CD & Automation Engineering) position, where you’ll work closely with the Platform…
Added 17 mins ago
Internal Audit - Specialist, Quality Assurance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
Participate in and/or lead audits, including supervising and reviewing the work of team members to ensure that high quality project results are provided on a timely basis.
Added 17 mins ago
VC
Nursing Unit Assistant (NUA)
Vancouver Coastal Health
Vancouver, BC
- $30.03 CAD / hour
- Part-time
…established vision and values of the organization, works in a team based environment and performs clerical/receptionist functions in the support of the delivery of client care. Places…
Added 17 mins ago
VC
Booking Clerk/Secretary
Vancouver Coastal Health
Vancouver, BC
- $28.74 CAD / hour
- Other
…Booking Clerk/Secretary to join the Ambulatory Care Clerical team at Vancouver General Hospital. Apply today to join our…
Added 17 mins ago
VC
Clerical Support Clerk (Office Admin) - Lily's Community Health Center
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Temporary
Come work as a Clerical Support Clerk (Office Admin) with Vancouver Coastal Health (VCH) at the Groundspring Central Administration team! Apply now to join the team!
Added 17 mins ago
VC
Receptionist/Clerk - Arbutus Care Centre
Vancouver Coastal Health
Vancouver, BC
- $26.31 CAD / hour
- Other
Come work as a Receptionist/Clerk - Arbutus Care Centre with Vancouver Coastal Health (VCH) in Vancouver, BC! Apply now to join our team!

myBlueprint

Team Lead, Customer Success

Toronto, ON, M5V 1X2, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 28, 2026
Posting language: English
Posted: Sep 29, 2026

Original job description

About myBlueprint
myBlueprint is a leading developer of K-12 EdTech tools used by over 1 million students across Canada. We create best-in-class digital portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at www.myBlueprint.ca.

Our mission is to empower every student to thrive and succeed in education, career, and life. We're creating an active and engaging learning environment for all students, and we’re excited about what's next. Come grow your career with us!

About the Opportunity

We’re looking for an experienced Team Lead, Customer Success to lead the day-to-day performance of our Customer Success team and strengthen how we support, retain, and grow our school partners.

This is a hands-on leadership role for someone who genuinely enjoys coaching people and building clear, effective ways of working. You will lead impactful 1:1s, develop team capability, create accountability, and support the team through product transitions, feature releases, and changing priorities. You will also oversee renewal workflows, maintain strong data and process discipline, and help remove day-to-day roadblocks. Alongside leading the team, you will manage a small portfolio of accounts to stay closely connected to our customers, products, and renewal cycle.

If you enjoy developing people while staying close to customers and the day-to-day work of Customer Success, this role offers the opportunity to make a meaningful impact across both the team and the customer experience.

What you will do:

Retention and Renewals: Oversee renewal pipelines, customer risks, and escalations while leading the team to improve retention and long-term customer value.
People Management: Coach and develop direct reports through regular 1:1s, clear expectations, feedback, performance management, and career development.
Operational Excellence: Build and reinforce effective playbooks, processes, CRM practices, escalation workflows, and operating routines across the customer lifecycle.
Execution and Accountability: Translate departmental priorities into clear actions and ensure the team follows through on commitments, goals, and agreed-upon processes.
Problem Solving and Change Management: Help the team navigate product launches, customer migrations, shifting priorities, and organizational change with clarity and practical solutions.
Cross-Functional Collaboration: Partner with the Department Leads and cross-functional teams across Product, Sales, Marketing, and Technical Support to improve customer outcomes and advance departmental OKRs/KPIs.
Account Management: Manage a small portfolio of accounts, including customer engagement, adoption, renewal planning, and ongoing relationship management.

What an ideal candidate will have:

SaaS Customer Success Experience: Proven experience in Customer Success or Account Management within a SaaS environment, with direct responsibility for renewals, retention, customer risk, and protecting recurring revenue.
Coaching/Mentoring Experience: Direct experience with leading Customer Success or Account Management team members (including setting clear expectations, improving team performance, and leading people through change and ambiguity).
Process and Operational Leadership: A demonstrated ability to build, document, implement, and reinforce Customer Success/Account Management processes and playbooks that improve consistency, accountability, and team performance.
Communication and Business Judgment: Strong communication, problem-solving, and decision-making skills, with the ability to balance customer needs, team priorities, and business outcomes.
Location: Candidates must be located in Canada and able to work from our downtown Toronto office at least once per month.

This role is not a fit if:

Your experience is primarily in reactive customer support or ticket management, without ownership of renewals, retention, or expansion.
You have not built or significantly improved a core CS process from scratch, such as onboarding, health scoring, QBRs, or playbooks.
You are not comfortable working in a fast-paced environment with shifting priorities, regular cross-functional collaboration, and occasional peak workloads.
You are not interested in education technology or working closely with K–12 school partners and their leaders.

Compensation
The base salary range for this role is $100,000–$105,000 CAD, with final compensation determined based on the successful candidate’s experience and qualifications. This role is also eligible for a performance-based bonus and commission.

Our Team
Our team is full of talented and purpose-driven people who are dedicated to making an impact in the education technology industry. We are incredibly proud of the work we do. Joining our team means embracing a high-performance culture that aligns with our core values. Here’s what you can realistically expect:

Accountability: We take ownership of our work and responsibilities. You'll manage a dynamic workload and may face occasional extra hours during peak periods. Our team thrives under pressure, and we hold ourselves accountable for delivering results and meeting high standards. You won't be a good fit if you're not comfortable with a demanding work environment and fluctuating workloads.

Collaboration: We enhance each other's success through effective teamwork and shared goals. While most of our work is remote, we gather in the office 1-2 times a month. These in-person meetings are essential for fostering strong relationships and ensuring productive collaboration. You won't be a good fit if you prefer not to engage in occasional in-person meetings or if you struggle with remote teamwork.

Growth: We are dedicated to continuous improvement and professional development. You'll be presented with challenges that promote learning and growth in your role. We offer opportunities for skill-building and career advancement to support your ongoing progress. You won't be a good fit if you're not open to taking on new challenges and actively seeking personal and professional growth.

Adaptability: We operate in a fast-paced environment where priorities can shift rapidly. You'll need to adapt to changing conditions and manage multiple tasks efficiently. You'll thrive here if you excel in a dynamic setting and embrace change. You won't be a good fit if you struggle with having a variety of responsibilities and shifting priorities.

Transparency: We prioritize clear and open communication. We're upfront about our expectations and recognize that this type of work environment is not for everyone. Accurate and honest interactions are key to ensuring you have a clear understanding of your role and responsibilities. You won't be a good fit if you are uncomfortable with open communication and transparent feedback.

Community: We work with individuals who are genuinely passionate about education and our mission to support student success. Our team is committed to making a meaningful impact, and we seek those who share this dedication and enthusiasm for our mission. You won't be a good fit if you're not passionate about our mission or if you don't share our commitment to making a difference with our products and services.

Benefits & Perks

Health and dental coverage
Wellness spending account
Flexible vacation days, with more earned annually
Extra paid time off during holidays (Christmas to New Years) and quarterly wellness days
One paid volunteer day per year to give back to a cause you’re passionate about
$1,000 CAD annual learning and development fund
Remote-friendly work environment with monthly In Office days for collaboration
Work from anywhere for up to 2 months a year
Regular team events and outings
A results-oriented culture that rewards your efforts and fosters continuous learning and growth

Our Hiring Process

Every new hire will have a huge impact on our organization, so we take both the hiring process and the candidate experience seriously - we know that an interview goes both ways! We will keep an open line of communication throughout the process and ensure there is time at the end of all interviews for candidates to ask any questions.

Our hiring process will generally follow this format:

Recruiter/HR interview: You’ll meet with a member of our People team to learn more about the opportunity and our company. We’ll also get to know you, your background, and what you’re looking for in your next role to see if there’s a strong potential match.
Hiring Manager interview: You’ll meet with the Hiring Manager to discuss your experience, the team, and the role in more detail. This conversation will focus on your job-specific knowledge, relevant experience, and approach to common situations you may encounter in the position.
Take-home project: You’ll complete a short take-home project on your own time. The project is designed to reflect the type of work you may do in the role and give both you and the hiring team a better sense of overall fit.
Final interview: You’ll meet with the Hiring Manager and a team member to build on your earlier conversations and continue discussing your overall alignment with the role, team, and organization.
Offer: If selected, we’ll extend an offer for you to join our team! All offers are contingent upon the successful completion of reference and background checks.

How We Use AI in Hiring
At myBlueprint, we use artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening applicants, assessments, scheduling, and summarizing interviews. These tools support our team but do not replace human judgment, and all final hiring decisions are always made by our hiring team. We are committed to using AI responsibly, fairly, and in compliance with Ontario employment and human rights laws. Our AI tools are regularly reviewed to minimize bias and protect applicant privacy.

Diversity, Inclusion & Accessibility
We strive to build a workplace where all employees feel included, valued, and heard. We are dedicated to maintaining a barrier-free recruitment process and will work with any applicant requesting accommodation at any stage. We embrace diverse perspectives and experiences and encourage candidates to apply, even if your experience doesn’t perfectly align with the job description - there are many pathways to a successful career, and we want to hear about yours!

Apply About employer

More about this job

Responsibilities

Lead the day-to-day performance of the Customer Success team while managing a small portfolio of accounts to ensure retention and growth. Develop team capabilities through coaching, process improvement, and cross-functional collaboration to meet departmental goals.

Requirements

Requires proven experience in Customer Success or Account Management within a SaaS environment, specifically with ownership of renewals and retention. Candidates must demonstrate strong leadership skills in coaching, process building, and navigating organizational change.

Skills

Customer Success
Account Management
Team Leadership
SaaS
People Management
Retention Strategy
Renewal Management
Operational Excellence
Change Management
Coaching
Mentoring
CRM Practices
Data Analysis
Cross-functional Collaboration
Problem Solving
Business Judgment

Benefits

Health coverage
Dental coverage
Wellness spending account
Flexible vacation days
Paid time off during holidays
Quarterly wellness days
Paid volunteer day
Learning and development fund

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Customer Success
Account Management
EdTech
K-12
Renewals
Retention
CRM
Playbooks
Onboarding
Health Scoring
QBRs
Leadership
Coaching
Performance Management
Change Management
Cross-functional Collaboration
Digital Portfolios
Career Planning
OKRs
KPIs
Operational Excellence
Accountability
Customer Lifecycle
Escalation Management

Report this job