General Manager
- Penetanguishene, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description MyLife Retirement offers premium service, high-quality care, and amenities tailored to the diverse interests of residents, with a focus on becoming Canada’s premier provider of retirement lifestyles. Founded and led by a physician, the organization emphasizes holistic well-being and individualized support. MyLife Retirement is owned and operated by Sunray Group, a family-run hospitality and development corporation with a portfolio of prestigious global hotel brands. Drawing on deep hospitality expertise, the team is committed to delivering superior experiences and consistently meeting the unique needs of residents and their families.
Role Description The General Manager is a full-time, on-site leadership role based in Chatham Kent, responsible for overseeing the day-to-day operations of the retirement community. This role includes managing resident services, supervising and supporting staff, and ensuring high standards of care, hospitality, and safety. The General Manager will oversee budgets, financial performance, and occupancy targets, while maintaining compliance with applicable regulations and company policies. Daily responsibilities involve collaborating with clinical and hospitality teams, resolving resident and family concerns, coordinating vendor relationships, and driving continuous improvement in service delivery. The role also includes leading community engagement initiatives and promoting MyLife Retirement’s values and brand in the local market.
Qualifications
Role Description The General Manager is a full-time, on-site leadership role based in Chatham Kent, responsible for overseeing the day-to-day operations of the retirement community. This role includes managing resident services, supervising and supporting staff, and ensuring high standards of care, hospitality, and safety. The General Manager will oversee budgets, financial performance, and occupancy targets, while maintaining compliance with applicable regulations and company policies. Daily responsibilities involve collaborating with clinical and hospitality teams, resolving resident and family concerns, coordinating vendor relationships, and driving continuous improvement in service delivery. The role also includes leading community engagement initiatives and promoting MyLife Retirement’s values and brand in the local market.
Qualifications
- Demonstrated leadership and people-management skills, including team coaching, performance management, and conflict resolution.
- Experience in operations management, preferably in retirement living, senior care, hospitality, or related service industries.
- Strong financial acumen with experience in budgeting, forecasting, and monitoring operational performance.
- Excellent communication and interpersonal skills for working with residents, families, staff, and external partners.
- Proven ability to manage regulatory compliance, health and safety standards, and quality assurance processes.
- Customer service and hospitality mindset with a focus on resident satisfaction and personalized experiences.
- Strong organizational, problem-solving, and decision-making abilities in a fast-paced, multi-priority environment.
- Post-secondary education in business, healthcare administration, hospitality management, or a related field is preferred.
- Previous experience in a supervisory or management role within a residential or care setting is an asset.
- Ability to work on-site full time in Penetanguishene, ON, with flexibility for occasional evenings and weekends as needed.
More about this job
Responsibilities
Oversee the retirement community’s daily operations, resident services, staff, budgets, financial performance, occupancy targets, regulatory compliance, and safety. Collaborate with clinical and hospitality teams, address resident and family concerns, manage vendor relationships, improve service delivery, and lead community engagement and local brand promotion.
Requirements
Requires leadership and people-management ability, operations management experience, financial acumen, strong communication, and the ability to manage compliance, safety, and quality assurance. Experience in retirement living, senior care, hospitality, or a related service industry is preferred; post-secondary education in business, healthcare administration, hospitality management, or a related field is preferred.
Skills
- Leadership
- People Management
- Team Coaching
- Performance Management
- Conflict Resolution
- Operations Management
- Budgeting
- Forecasting
- Financial Performance Monitoring
- Regulatory Compliance
- Health And Safety
- Quality Assurance
- Customer Service
- Resident Services
- Problem-Solving
- Decision-Making
Visa sponsorship
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Categories
- Management & Leadership
- Hospitality
- Healthcare
- Finance & Accounting
- Customer Service & Support
Keywords
- Retirement Living
- Senior Care
- Hospitality
- Community Operations
- Resident Services
- Staff Supervision
- Team Coaching
- Performance Management
- Conflict Resolution
- Budgeting
- Forecasting
- Financial Performance
- Occupancy Targets
- Regulatory Compliance
- Health And Safety
- Quality Assurance
- Vendor Relationships
- Continuous Improvement
- Community Engagement
- Resident Satisfaction