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Myriad Information Technology Solutions Inc. - Myriad Technologies

Senior IT Systems Administrator (MSP)

Chilliwack, BC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 10+ years of hands-on IT experience
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Job description:

About Myriad Information Technology Solutions

Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions, business continuity, compliance, and strategic technology consulting to organizations throughout the Fraser Valley and British Columbia.

Our mission is simple: Deliver exceptional technology solutions while building long-term trusted relationships with our clients.

Everything we do is guided by our E.L.I.T.E. Core Values:

Excellence – We set high standards and consistently deliver exceptional results.
Loyalty – We build lasting relationships through trust and commitment.
Innovation – We embrace modern technologies and continuous improvement.
Transformation – We help organizations evolve through technology.
Ethics – We act with integrity in every decision and interaction.

As we continue to grow, we are seeking a highly experienced Senior IT Systems Administrator who can lead projects, solve complex technical challenges, mentor junior technicians, and help elevate the technical maturity of both our clients and our team.

Position Overview:

This is a senior-level technical role within our service organization.

You will operate as a Tier 2/3 escalation resource while leading infrastructure projects, cloud migrations, security initiatives, and modernization efforts across multiple client environments.

The ideal candidate is comfortable owning issues from beginning to end, communicating directly with clients, and making strategic technical recommendations that improve security, reliability, and operational efficiency.

You should thrive in a fast-paced MSP environment and be capable of managing multiple client priorities simultaneously.

This position is in-person at our Chilliwack office and requires occasional travel to client locations throughout the Fraser Valley and Lower Mainland.

Key Responsibilities:

Technical Leadership

Act as the Tier 2/3 escalation point for complex technical issues.
Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments.
Conduct root cause analysis and implement long-term corrective actions.
Mentor and support junior technicians and helpdesk staff.
Create and maintain technical standards, SOPs, knowledge base articles, and documentation.

Microsoft 365 & Cloud Leadership

Design, deploy, and manage Microsoft 365 environments from initial implementation through ongoing optimization.
Lead Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID deployments and migrations.
Design and deploy Microsoft Intune solutions for device management and security.
Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies.
Architect hybrid cloud and on-premises environments.

Infrastructure & Networking

-> Install, configure, and support Windows Server environments.

-> Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms.

-> Deploy and maintain network infrastructure including:

Firewalls
Managed switches
VLANs
VPNs
Wireless systems
Network security solutions

Cybersecurity & Compliance

Implement cybersecurity best practices across client environments.
Support SOC 2, CyberSecure Canada, PIPEDA, and industry compliance requirements where applicable.
Conduct security reviews and recommend risk mitigation strategies.
Assist with incident response and security remediation activities.

Projects & Professional Services

-> Plan and execute

Microsoft 365 migrations
Azure migrations
Intune deployments
Server upgrades
Cloud transitions
Infrastructure modernization projects
Backup and disaster recovery implementations

-> Coordinate with vendors and stakeholders to ensure successful project delivery.

-> Complete project documentation and technical handoffs.

Service Delivery Excellence

Manage tickets, projects, and documentation within PSA and RMM platforms.
Ensure SLA compliance.
Maintain accurate and detailed time entries.
Deliver exceptional client service and professionalism at all times.

Required QualificationsExperience

10+ years of hands-on IT experience
Minimum 5 years working within a Managed Services Provider (MSP) environment
Proven experience managing multiple client environments simultaneously.
Proven experience leading technical projects and migrations.

Microsoft Expertise

Demonstrated expertise with:

Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
OneDrive
Microsoft Intune
Microsoft Entra ID
Microsoft Defender
Azure
Conditional Access
Identity & Access Management

Infrastructure & Networking

Strong experience with:

Windows Server 2016/2019/2022/2025
Active Directory
Group Policy
DNS and DHCP
Hyper-V and/or VMware
Firewalls
VLANs
VPNs
Switching
Wireless networking
TCP/IP troubleshooting

Backup & Recovery

Experience with:

Veeam
Business continuity planning
Disaster recovery testing
Backup monitoring and remediation

Tools & Automation

Experience with:

RMM platforms
PSA systems
Microsoft PowerShell
Automation and scripting
Documentation platforms

Professional Skills

Exceptional troubleshooting abilities
Strong organizational and time-management skills
Excellent written and verbal communication
Ability to explain technical concepts to non-technical users
High level of accountability and ownership
Strong documentation habits

Location Requirements

Must currently reside within the Fraser Valley
Must be willing to commute to Chilliwack daily
Must possess a valid BC Class 5 Driver's License
Must have access to a reliable vehicle

Preferred Certifications

The following certifications are preferred:

Microsoft

MS-102 Microsoft 365 Administrator
MD-102 Endpoint Administrator
AZ-104 Azure Administrator
AZ-305 Azure Solutions Architect
SC-300 Identity and Access Administrator
SC-200 Security Operations Analyst

Additional

Cisco CCNA
CompTIA Network+
CompTIA Security+
Veeam VMCE
Cybersecurity certifications

Additional Requirements

To ensure a fair and efficient hiring process, all applicants selected for further consideration will be required to complete:

Automated Video Interview

Candidates must complete a recorded video interview that evaluates:

Communication skills
Problem-solving approach
Technical experience
Client-facing professionalism
Alignment with Myriad's E.L.I.T.E. Core Values

Technical Assessment

Shortlisted candidates may be asked to complete:

Microsoft 365 troubleshooting scenarios
Networking assessments
Documentation exercises
Technical design discussions

Background Screening

Successful candidates will be required to pass:

Criminal Record Check
Professional Reference Checks

Benefits

Extended Health Care
Dental Care
Vision Care
Paid Time Off
Paid Training & Professional Development
Certification Reimbursement
Casual Dress
Company Events
Mileage Reimbursement
On-Site Parking
Career Advancement Opportunities
Work with Cutting-Edge Cloud, Cybersecurity, and AI Technologies

Why Join Myriad?

We're not looking for someone to simply close tickets.

We're looking for a technical leader who wants to help shape client environments, contribute to continuous improvement, mentor others, and play a meaningful role in the growth of one of the Fraser Valley's highest-rated technology companies.

If you are passionate about technology, committed to excellence, and thrive in an MSP environment, we'd love to hear from you.

Apply About employer

More about this job

Responsibilities

Serve as a Tier 2/3 escalation resource, troubleshoot complex infrastructure and security issues, and mentor junior technicians. Lead client projects involving Microsoft 365, cloud migrations, infrastructure modernization, cybersecurity, and disaster recovery while maintaining documentation and service delivery standards.

Requirements

Requires 10+ years of hands-on IT experience, including at least five years in an MSP, with demonstrated expertise across Microsoft 365, Azure, Windows Server, networking, security, and backup and recovery. Candidates must reside in the Fraser Valley, commute to Chilliwack daily, hold a valid BC Class 5 driver's license, and have access to a reliable vehicle.

Skills

Microsoft 365 Administration
Cloud Migrations
Microsoft Intune
Microsoft Entra ID
Windows Server Administration
Active Directory
Network Infrastructure
Cybersecurity
Incident Response
Backup and Disaster Recovery
PowerShell Automation
Technical Project Leadership
Advanced Troubleshooting
Client Communication
Technical Documentation
Mentoring

Benefits

Extended Health Care
Dental Care
Vision Care
Paid Time Off
Paid Training and Professional Development
Certification Reimbursement
Casual Dress
Company Events
Mileage Reimbursement
On-Site Parking
Career Advancement Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
Microsoft 365
Exchange Online
SharePoint Online
Microsoft Teams
OneDrive
Microsoft Intune
Microsoft Entra ID
Microsoft Defender
Azure
Conditional Access
Windows Server
Active Directory
Group Policy
Hyper-V
VMware
Firewalls
VLANs
VPNs
TCP/IP
Veeam
PowerShell
RMM Platforms
PSA Systems
SOC 2
CyberSecure Canada
PIPEDA
Disaster Recovery
MS-102
AZ-104

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