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Added 11 mins ago
Sr Prinicipal Risk
Hatch
Mississauga, ON
…of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With…
Added 11 mins ago
Quality & Compliance Specialist
NA Freight Forwarding Inc
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$63,000 to $72,000 CAD / year
Full-time
Reports To: Director of Business Operations & Infrastructure
Added 25 mins ago
Operations and Maintenance Integration Specialist
AtkinsRéalis
Calgary, AB
Full-time
The Operations and Maintenance (O&M) Integration Specialist is responsible for supporting the development and implementation of asset management, operational readiness, maintenance…
Added 25 mins ago
Operations and Maintenance Integration Specialist
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Calgary, AB
Full-time
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Added 27 mins ago
Senior Oracle Budgeting and Planning (PBCS) Specialist
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Added 27 mins ago
Security Advisor Specialist – Governance, Risk & Compliance
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Added 57 mins ago
Quality & Compliance Specialist
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Added 57 mins ago
Compliance Specialist
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Added 1 hour ago
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Contract
Nice to Have: Experience in utilities, energy, infrastructure, engineering or asset management. Exposure to SAP EAM/S/4HANA, Microsoft Fabric, Power Automate, or Copilot is also an asset.
Added 1 hour ago
Compliance Specialist
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Added 1 hour ago
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…planning to ensure safe, reliable, and resilient site electrical…
Added 1 hour ago
Communications & Engagement Specialist
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Full-time
…projects, but we also integrate green solutions into every infrastructure, building, transportation, and energy project we undertake. Join us and immerse yourself in a dynamic, innovative,…
Added 1 hour ago
CTO | VC-backed AI | Relocate to Barcelona | €120–150k + equity
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Added 1 hour ago
Security Engineer (Bangkok Based, Relocation Support)
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Toronto, ON
Full-time
…building, reviewing, and operating security controls using Infrastructure as Code, Kubernetes, and custom security services written in Go and…
Added 1 hour ago
Communications & Engagement Specialist
CIMA+
Calgary, AB
Full-time
…projects, but we also integrate green solutions into every infrastructure, building, transportation, and energy project we undertake. Join us and immerse yourself in a dynamic, innovative,…
Added 1 hour ago
IT Administrator
Porter Engineered Systems - A Division of Pangeo Group
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Full-time
Act as first responder for infrastructure incidents - network and internet outages, server or storage failures, Wi-Fi problems - restoring service where you can and bringing in corporate IT…
Added 2 hours ago
IT Administrator
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Act as first responder for infrastructure incidents - network and internet outages, server or storage failures, Wi-Fi problems - restoring service where you can and bringing in corporate IT…
Added 2 hours ago
Inside Sales Specialist
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$70,000 to $85,000 CAD / year
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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a…
Added 2 hours ago
Maintenance Planner
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…water treatment systems or managing solid waste and underground infrastructure, you’ll play a vital role in protecting public health and the…
Added 2 hours ago
Senior Advisor, Environment & Social Risk Management - 114 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Provides specialist advice on the interpretation and application of EDC’s E&S policies, procedures, job aids and products, resolving complex or contentious inquiries and enabling EDC staff…
Added 2 hours ago
Senior Advisor, Environment & Social Risk Management - 114 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Provides specialist advice on the interpretation and application of EDC’s E&S policies, procedures, job aids and products, resolving complex or contentious inquiries and enabling EDC staff…
Added 2 hours ago
Senior Advisor, Environment & Social Risk Management - 114 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Provides specialist advice on the interpretation and application of EDC’s E&S policies, procedures, job aids and products, resolving complex or contentious inquiries and enabling EDC staff…
Added 2 hours ago
Senior Proposal Specialist
HDR
Victoria, BC
Full-time
…environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose.…
Added 2 hours ago
Senior Proposal Specialist
HDR
Richmond Hill, ON
Full-time
…environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose.…
Added 2 hours ago
Rail Requirements Management Specialist
Egis in Canada
Toronto, ON
$120,000 to $140,000 CAD / year
Full-time
We are looking for a Rail Requirements Management Specialist for requirements management activities in on-going projects. This is an excellent opportunity for engineering graduate…

Myticas Consulting

IT Operations & Systems Support Specialist (34762)

Ottawa, ON, Canada

Job type: Contract
Apply by: Oct 23, 2026
Experience: A combination of relevant education and approximately 3+ years of related IT experience
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

IT Systems Support Specialist – Technology & Infrastructure

Location: Ottawa, ON – On-Site

Contract: 6 Months + Extension

Start: ASAP

The Opportunity

We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support.

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You’ll Be Doing

Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
Provide responsive onsite and remote technical support to internal users
Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
Create, modify, and remove user accounts and assist with password resets and access issues
Apply operating system updates, patches, and configuration changes
Troubleshoot and maintain LAN/WAN connectivity
Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
Analyze system logs and identify potential system or infrastructure issues
Assist with the deployment and implementation of new technology solutions
Support system upgrades and ongoing infrastructure improvements
Maintain hardware/software inventory and licensing information
Assist with ordering IT equipment, supplies, and services
Maintain technical documentation, reports, and operational logs
Perform other related IT support duties as required

What We’re Looking For

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

A combination of relevant education and approximately 3+ years of related IT experience
Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
Knowledge of Windows operating systems and enterprise applications
Experience with hardware and software troubleshooting
Working knowledge of Active Directory
Understanding of LAN/WAN networking and connectivity troubleshooting
Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
Understanding of IT security concepts and standard IT support practices
Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
Strong troubleshooting and analytical abilities
Strong customer-service and interpersonal skills
Excellent verbal and written communication skills in English
Ability to prioritize multiple technical issues in a busy operational environment
Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required – Driver’s Licence

Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month.

Nice to Have

The following would be considered assets but are not mandatory:

Experience supporting technology within an airport, transportation, logistics, or other operational environment
Exposure to Common Use Passenger Processing Systems (CUPPS)
Exposure to Common Use Self-Service (CUSS) kiosks
Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
Experience with building management, operational technology, display, telephony, parking, or security systems
ITIL certification or familiarity with ITIL/IT service management practices
Project coordination or project management experience
Bilingualism in English and French

Security / Clearance Requirements

The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.

Who Will Succeed in This Role?

You don’t need to come from an airport environment to be successful.

We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.

,

Apply About employer

More about this job

Responsibilities

Provide onsite and remote technical support for users, Windows systems, enterprise infrastructure, networks, and specialized operational technology. Troubleshoot and maintain hardware and software, respond to service tickets, support deployments and upgrades, and maintain inventories, documentation, and operational logs.

Requirements

Requires a relevant college diploma or university degree, or a combination of relevant education and approximately three or more years of related IT experience. Candidates should have hands-on IT support experience, knowledge of Windows, Active Directory, and LAN/WAN troubleshooting, strong customer-service and communication skills, a valid Ontario Class G or Quebec-equivalent driver’s licence, and eligibility for required security screening.

Skills

IT Support
Windows Operating Systems
Active Directory
Enterprise Applications
Hardware Troubleshooting
Software Troubleshooting
LAN/WAN Networking
Server Support
Ticketing Systems
Infrastructure Troubleshooting
IT Security
Customer Service
Technical Documentation
System Updates and Patching
Operational Technology
Analytical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Windows
Active Directory
Exchange
VPN
LAN/WAN
Routers
Switches
Firewalls
Servers
Workstations
Printers
Kiosks
Boarding Pass Printers
Baggage Tag Printers
Ticketing Systems
Operating System Updates
Security and Access Control
Building Management Systems
Operational Technology
Common Use Passenger Processing Systems (CUPPS)
Common Use Self-Service (CUSS)
ITIL
IT Service Management
Infrastructure Support
Hardware and Software Troubleshooting
Technical Documentation
Inventory Management
Security Clearance
Driver’s Licence

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