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Added 51 mins ago
HOUSEKEEPERS
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Full-time
Customer service and answering enquiries regarding hotel services
Added 1 hour ago
Operations Specialist
Harry Rosen
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Full-time
Oversee Service desk maintenance and cleanliness.
Added 1 hour ago
Operations Associate
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Support all service desk activities and ensure the desk is clean, organized and well stocked
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Operations Associate - Part Time
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Support all service desk activities and ensure the desk is clean, organized and well stocked
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General Merchandise Associate
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Full-time
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
(CAN) General Merchandise Associate
Walmart Canada
London, ON
Contract
…location and processes recovery merchandise from the Customer Service desk and other areas of the…
Added 1 hour ago
(CAN) Customer Service Desk Associate
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Full-time
Position Summary...Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 1 hour ago
Front Desk Administrator – Physiotherapy & Wellness Clinic
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Full-time
…clinic in Airdrie. We are looking for an experienced Front Desk Administrator with previous physiotherapy or rehabilitation clinic experience and hands-on knowledge of Jane App to join our…
Added 1 hour ago
Executive Assistant Manager
Kim Cosic Consulting Inc.
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Added 1 hour ago
Weekend Security Concierge
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HSE Manager
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Compliance Processor
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You must have the ability to work from home, with the ability to work in a hybrid home-office model via desk booking system.
Added 2 hours ago
Spare Parts Coordinator
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Added 2 hours ago
ERP Business Analyst
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Added 3 hours ago
Technologist Assistant, UCVM Community Care Clinic
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Provide support at the front desk, including greeting clients, answering phones, and processing payments as needed
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Accounting Clerk
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Customer service-oriented mindset with excellent interpersonal skills
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Lot Attendant
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Customer service-oriented mindset with excellent interpersonal skills
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Customer service-oriented mindset with excellent interpersonal skills
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Senior Compliance Officer
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…Additionally, you will serve as a key resource on the department's help desk, providing guidance and support to…
Added 3 hours ago
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
Contract
Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
Added 4 hours ago
Night Auditor - Arlington Hotel
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Associate Optometrist
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Conveys a 100% commitment to providing excellent Patient/Customer Service through delivering and leading the execution of NECE.
Added 5 hours ago
Weekend Security Concierge
FirstService Residential Canada
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Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 5 hours ago
Security Concierge
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Full-time
Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client’s property.
Added 5 hours ago
Commercial Manager, Americas Private Equity
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…role rests on a deep understanding of our full product and service suite and how each offering adds value and eases client pain points from pre-deal diligence through to value…

Myticas Consulting

IT Operations & Systems Support Specialist (34762)

Ottawa, ON, Canada

Job type: Contract
Apply by: Oct 23, 2026
Experience: A combination of relevant education and approximately 3+ years of related IT experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

IT Systems Support Specialist – Technology & Infrastructure

Location: Ottawa, ON – On-Site

Contract: 6 Months + Extension

Start: ASAP

The Opportunity

We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support.

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You’ll Be Doing

Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
Provide responsive onsite and remote technical support to internal users
Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
Create, modify, and remove user accounts and assist with password resets and access issues
Apply operating system updates, patches, and configuration changes
Troubleshoot and maintain LAN/WAN connectivity
Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
Analyze system logs and identify potential system or infrastructure issues
Assist with the deployment and implementation of new technology solutions
Support system upgrades and ongoing infrastructure improvements
Maintain hardware/software inventory and licensing information
Assist with ordering IT equipment, supplies, and services
Maintain technical documentation, reports, and operational logs
Perform other related IT support duties as required

What We’re Looking For

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

A combination of relevant education and approximately 3+ years of related IT experience
Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
Knowledge of Windows operating systems and enterprise applications
Experience with hardware and software troubleshooting
Working knowledge of Active Directory
Understanding of LAN/WAN networking and connectivity troubleshooting
Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
Understanding of IT security concepts and standard IT support practices
Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
Strong troubleshooting and analytical abilities
Strong customer-service and interpersonal skills
Excellent verbal and written communication skills in English
Ability to prioritize multiple technical issues in a busy operational environment
Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required – Driver’s Licence

Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month.

Nice to Have

The following would be considered assets but are not mandatory:

Experience supporting technology within an airport, transportation, logistics, or other operational environment
Exposure to Common Use Passenger Processing Systems (CUPPS)
Exposure to Common Use Self-Service (CUSS) kiosks
Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
Experience with building management, operational technology, display, telephony, parking, or security systems
ITIL certification or familiarity with ITIL/IT service management practices
Project coordination or project management experience
Bilingualism in English and French

Security / Clearance Requirements

The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.

Who Will Succeed in This Role?

You don’t need to come from an airport environment to be successful.

We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.

,

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More about this job

Responsibilities

Provide onsite and remote technical support for users, Windows systems, enterprise infrastructure, networks, and specialized operational technology. Troubleshoot and maintain hardware and software, respond to service tickets, support deployments and upgrades, and maintain inventories, documentation, and operational logs.

Requirements

Requires a relevant college diploma or university degree, or a combination of relevant education and approximately three or more years of related IT experience. Candidates should have hands-on IT support experience, knowledge of Windows, Active Directory, and LAN/WAN troubleshooting, strong customer-service and communication skills, a valid Ontario Class G or Quebec-equivalent driver’s licence, and eligibility for required security screening.

Skills

IT Support
Windows Operating Systems
Active Directory
Enterprise Applications
Hardware Troubleshooting
Software Troubleshooting
LAN/WAN Networking
Server Support
Ticketing Systems
Infrastructure Troubleshooting
IT Security
Customer Service
Technical Documentation
System Updates and Patching
Operational Technology
Analytical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Windows
Active Directory
Exchange
VPN
LAN/WAN
Routers
Switches
Firewalls
Servers
Workstations
Printers
Kiosks
Boarding Pass Printers
Baggage Tag Printers
Ticketing Systems
Operating System Updates
Security and Access Control
Building Management Systems
Operational Technology
Common Use Passenger Processing Systems (CUPPS)
Common Use Self-Service (CUSS)
ITIL
IT Service Management
Infrastructure Support
Hardware and Software Troubleshooting
Technical Documentation
Inventory Management
Security Clearance
Driver’s Licence

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