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Added 19 mins ago
IG
Information Technology Manager
Insight Global
Winnipeg, MB
- Contract
…This is a hands on IT Manager position with on experienced IT Specialist reporting into you. You will prioritize and resolve high-impact technical issues, assign incoming user tickets to…
Added 50 mins ago
TM
Program Director
Toronto Metropolitan University
Toronto, ON
- Temporary
…Throughout the program, candidates are supported by a vast network of legal experts who serve as mentors and advisors, ensuring the curriculum remains relevant to current professional…
Added 9 hours ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our enterprise sales organization, working with our most important customers in…
Added 11 hours ago
BT
IT Support Administrator
Beanfield Technologies Inc.
Toronto, ON
- $70,000 to $90,000 CAD / year
- Full-time
…connecting people through a robust, independently owned fibre-optic…
Added 14 hours ago
R
Field Service Implementation Representative - Ontario
Roche
ON · Canada DIA Field - Central
- Full-time
You demonstrate knowledge of IT systems & Network infrastructure.
Added 14 hours ago
R
Field Service Implementation Representative - Quebec
Roche
Quebec, QC · Canada DIA Field-Quebec
- Full-time
Vous démontrez des connaissances des systèmes informatiques et de l’infrastructure réseau.
Added 16 hours ago
Dewatering Test Work Specialist
Metso
Sudbury, ON
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet…
Added 16 hours ago
C
Cyber Implementation Specialist-EN
CAE
Ottawa, ON
- Full-time
CAE Defence & Security Canada is seeking a Cyber Implementation Specialist to support the design, integration, implementation, and sustainment of cybersecurity solutions across Defence &…
Added 17 hours ago
TS
IT Asset Management Analyst
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Territorial Headquarters
- Full-time
The IT Infrastructure & Systems Specialist role exists to ensure The Salvation Army Canada has secure, reliable, and high-performing technology systems that enable staff and programs to…
Added 17 hours ago
B
Branch Support Specialist
BMO
Toronto, ON · SCC
- Full-time
The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch…
Added 17 hours ago
SR
OT Controls Systems Specialist
Strathcona Resources Ltd.
Lloydminster, AB · Cold Lake, AB · Calgary, AB
- Full-time
We are seeking an experienced OT Control Systems Specialist to join the team responsible for the control systems, networks, infrastructure, and cyber security that Strathcona's field…
Added 17 hours ago
B
Branch Support Specialist
BMO
Toronto, ON
- Full-time
The Branch Support Specialist coordinates and supports Canadian branch technology operations, including break/fix, provisioning, deployments, activities, refresh programs, and branch…
Added 17 hours ago
UO
Research Platform Cloud Designer -Information Technologies
University of Calgary
Calgary, AB
- Full-time
This position reports to the Senior Specialist, Research Platform Design within Research Computing Services (RCS). This is a Full-time Fixed Term position and is part of the AUPE Collective…
Added 17 hours ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
The IT Infrastructure & Systems Specialist role exists to ensure The Salvation Army Canada has secure, reliable, and high-performing technology systems that enable staff and programs to…
Added 17 hours ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
IT Systems Support Specialist – Technology & Infrastructure
Added 17 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 17 hours ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
The IT Infrastructure & Systems Specialist role exists to ensure The Salvation Army Canada has secure, reliable, and high-performing technology systems that enable staff and programs to…
Added 17 hours ago
UW
Manager, Research and Evaluation (Data Specialist)
United Way Greater Toronto
Toronto, ON
- Full-time
Manager Research and Evaluation (Data Specialist)
Added 18 hours ago
CO
Infrastructure and Cloud Specialist
City of Welland
Welland, ON
- $110,059 to $128,754 CAD / year
- Full-time
…Directory, Entra ID and related platform services. The role leads infrastructure and cloud lifecycle planning, supports the City’s cloud-first and SaaS-first direction, coordinates…
Added 18 hours ago
UW
Manager, Research and Evaluation
United Way Greater Toronto
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Research & Evaluation (Data Specialist) the Manager, Research and Evaluation will conduct and support systems change research projects, undertake evaluation…
Added 18 hours ago
TC
ITSM Transition Anayst, Network Junior Engineer Jr
Tata Consultancy Services
Toronto, ON
- Full-time
…clients to transform themselves across the full AI stack, from infrastructure to…
Added 18 hours ago
HD
Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
The Specialist - Server Support acts as a functional and strategic leader for the HDSB’s server and enterprise infrastructure environment within the Network Operations team. This position…
Added 19 hours ago
PC
Senior Technical Support Analyst
Parkland Corporation
Montreal, QC · Calgary, AB
- Full-time
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and…
Added 20 hours ago
A
Bulk Handling Senior Engineer
Arcadis
Longueuil, QC
- Full-time
This role requires a highly experienced technical specialist who applies advanced engineering principles and innovative approaches to complex and challenging assignments. The individual is…
Added 20 hours ago
Sr. Technical Support Specialist
Open Text Corporation
Waterloo, ON
The Senior Technical Support Specialist is a key technical contributor within OpenText Global Technical Support. The role owns complex and highly visible client issues from investigation…

Myticas Consulting

IT Operations & Systems Support Specialist (34762)

Ottawa, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 4, 2026
Experience: A combination of relevant education and approximately 3+ years of related IT experience
Posting language: English
Posted: Oct 5, 2026

Original job description

IT Systems Support Specialist – Technology & Infrastructure

Location: Ottawa, ON – On-Site

Contract: 6 Months + Extension

Start: ASAP

The Opportunity

We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support.

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You’ll Be Doing

Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
Provide responsive onsite and remote technical support to internal users
Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
Create, modify, and remove user accounts and assist with password resets and access issues
Apply operating system updates, patches, and configuration changes
Troubleshoot and maintain LAN/WAN connectivity
Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
Analyze system logs and identify potential system or infrastructure issues
Assist with the deployment and implementation of new technology solutions
Support system upgrades and ongoing infrastructure improvements
Maintain hardware/software inventory and licensing information
Assist with ordering IT equipment, supplies, and services
Maintain technical documentation, reports, and operational logs
Perform other related IT support duties as required

What We’re Looking For

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

A combination of relevant education and approximately 3+ years of related IT experience
Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
Knowledge of Windows operating systems and enterprise applications
Experience with hardware and software troubleshooting
Working knowledge of Active Directory
Understanding of LAN/WAN networking and connectivity troubleshooting
Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
Understanding of IT security concepts and standard IT support practices
Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
Strong troubleshooting and analytical abilities
Strong customer-service and interpersonal skills
Excellent verbal and written communication skills in English
Ability to prioritize multiple technical issues in a busy operational environment
Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required – Driver’s Licence

Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month.

Nice to Have

The following would be considered assets but are not mandatory:

Experience supporting technology within an airport, transportation, logistics, or other operational environment
Exposure to Common Use Passenger Processing Systems (CUPPS)
Exposure to Common Use Self-Service (CUSS) kiosks
Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
Experience with building management, operational technology, display, telephony, parking, or security systems
ITIL certification or familiarity with ITIL/IT service management practices
Project coordination or project management experience
Bilingualism in English and French

Security / Clearance Requirements

The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.

Who Will Succeed in This Role?

You don’t need to come from an airport environment to be successful.

We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.

,

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More about this job

Responsibilities

Install, configure, maintain, and troubleshoot user devices, enterprise systems, networks, servers, peripherals, and specialized operational technology. Resolve service desk requests, support technology deployments and infrastructure improvements, and maintain inventories, documentation, and operational records.

Requirements

Requires a relevant college diploma or university degree, or equivalent education and approximately three or more years of related IT experience, along with hands-on systems support, Windows, Active Directory, networking, and troubleshooting knowledge. Candidates must have a valid Ontario Class G or Quebec equivalent driver’s licence, provide a recent driver’s abstract, communicate effectively in English, and be eligible for required security screening.

Skills

IT Support
Windows Operating Systems
Active Directory
Exchange
LAN/WAN Networking
Hardware and Software Troubleshooting
Server Support
Network Equipment Support
Ticketing Systems
IT Security
User Account Administration
Operating System Patching
Infrastructure Troubleshooting
Technical Documentation
Customer Service
Analytical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Windows
Active Directory
Exchange
VPN
LAN/WAN
Routers
Switches
Firewalls
Servers
Workstations
Printers
Kiosks
CUPPS
CUSS
Building Management Systems
Operational Technology
Telephony
Security and Access Control
Ticketing Systems
ITIL
IT Service Management
Operating System Updates
Patching
Hardware Inventory
Software Licensing
Security Clearance
Driver’s Licence
Infrastructure Troubleshooting
Service Desk
Passenger Information Systems

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