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Added 1 hour ago
KD
Customer Accounts Specialist
Keurig Dr Pepper
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and…
Added 1 hour ago
BB
Seasonal Retail Associate
Best Buy Canada
Caledon, ON
- Part-time
Paid training to build valuable customer service and sales skills
Added 4 hours ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
Strong customer-service and interpersonal skills
Added 4 hours ago
AG
Automation Specialist F/M
Alstef Group
Toronto, ON · Etobicoke, ON
- Full-time
ALSTEF GROUP is now recruiting an automation specialist for it's Toronto, Ontario (CANADA) location.
Added 4 hours ago
KD
Customer Accounts Specialist
Keurig Dr Pepper Canada
Mississauga, ON
- $57,100 to $70,000 CAD / year
- Full-time
As a Customer Account Specialist, you will provide a high level of customer service to our internal and external customers. You will process customer inquiries and orders via email and…
Added 4 hours ago
AC
Spécialiste Principal En Gestion Des Contrats
Aston Carter
Montreal, QC
- $58 to $63 CAD / hour
- Full-time
The Contract Management Specialist is responsible for reviewing customer contracts, analyzing contractual requirements, and flowing down obligations, risks, and liabilities to suppliers.…
Added 5 hours ago
TE
Category Specialist – Turbomachinery
TC Energy
Calgary, AB
- Full-time
Reporting to the Manager of the Turbomachinery Category Team, the Category Specialist will manage an original equipment manufacturer (OEM) portfolio and related repair and overhaul supply…
Added 6 hours ago
F
Sales & Operations Support Specialist (12+ months)
FUJIFILM
Toronto, ON
- Other
As the Sales & Operations Support Specialist, you will oversee the daily management of sales orders and provide necessary presale support. Your role includes optimizing processes and…
Added 6 hours ago
M
Inside Sales & Client Onboarding Specialist
Mantoria
Mississauga, ON
- Full-time
We are seeking an Inside Sales & Client Onboarding Specialist to manage the full lifecycle of a client relationship, from first contact to a smooth, successful start. You will split your…
Added 8 hours ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
The Customer Success Specialist is responsible for executing Beyond Oil pilots, customer onboarding, training, product adoption, deliveries and ongoing field support for restaurant and…
Added 8 hours ago
HR
Operations Specialist
Harry Rosen
Vancouver, BC · Oakridge Shopping Centre
- Full-time
Model exceptional customer service standards that demonstrate alignment with our relationship-based selling culture, towards the achievement of clientele and NPS goals (obtain and log…
Added 8 hours ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 9 hours ago
Data Center Asset Management, Specialist
Bell
Regina, SK
Bell is seeking an experienced Asset Management Specialist – Data Center Infrastructure – to lead the asset lifecycle governance for its national portfolio of data centers. Reporting to the…
Added 9 hours ago
UI
Automotive Parts Specialist
UAP Inc.
London, ON
- $21 to $28 CAD / hour
- Full-time
NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 9 hours ago
UI
Automotive Parts Specialist
UAP Inc.
Pickering, ON
- $21 to $28 CAD / hour
- Full-time
NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 9 hours ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
Are you passionate about the automotive industry and known for exceptional customer service and organization? Bolton Ford is looking for an experienced Parts Advisor to join our team, with…
Added 9 hours ago
T
Technology Manager
Takeaway
ON
- Full-time
Just Eat Takeaway is seeking a Technology Manager to lead and grow the Delivery as a Service team (DaaS) within our Logistics Pillar (Logistics Services).
Added 9 hours ago
UI
Automotive Parts Specialist
UAP Inc.
London, ON
- $21 to $28 CAD / hour
- Full-time
NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 9 hours ago
K
KC Finance Accounts Receivable Specialist
Kuehne+Nagel
Vancouver, BC
- Full-time
Deliver exceptional customer service by providing timely and professional support, helping drive customer satisfaction and enhance the overall customer experience.
Added 9 hours ago
BS
Bilingual Client Solutions Specialist (French and English Required)
Bilingual Source
Mississauga, ON
- $50,000 to $60,000 CAD / year
- Full-time
The work is broader than a typical customer-service role. You will help clients with branded products, sourcing, decoration, and fulfillment, and you will produce accurate professional…
Added 10 hours ago
R
Buyer Care Specialist II
RBGlobal
Mississauga, ON
- Full-time
…inspectors, yard managers and operators to administrative staff and customer service…
Added 10 hours ago
A
Order Management and Quotation Specialist
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
…education/employment opportunities. The Order Management & Quotation Specialist is responsible for preparing accurate customer quotations, processing orders efficiently, and ensuring a…
Added 10 hours ago
LI
Production Specialist / Warehouse Labourer
LGG Industrial
Saskatoon, SK
- Full-time
Assembles products to company, customer and manufacturer’s standards
Added 10 hours ago
PC
Sr Specialist - IT Tech Projects
Parkland Corporation
Calgary, AB · Mississauga, ON
- Full-time
…order to deliver projects/products according to plan. The Sr Specialist - IT Tech Projects is responsible for projects related to point of sale/dispenser, mobile payments, digital offers…
Added 11 hours ago
Warehouse Automation Specialist
Hilton Food Group Plc
Brantford, ON
…systems support position, providing on-site coverage with one specialist per shift as part of a 24/7 rotation. Working within Logistics Operations, the Specialist coordinates with…

Myticas Consulting

IT Operations & Systems Support Specialist (34762)

Ottawa, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 29, 2026
Experience: A combination of relevant education and approximately 3+ years of related IT experience
Posting language: English
Posted: Oct 30, 2026

Original job description

IT Systems Support Specialist – Technology & Infrastructure

Location: Ottawa, ON – On-Site

Contract: 6 Months + Extension

Start: ASAP

The Opportunity

We are seeking a hands-on IT Systems Support Specialist to provide technical support across a complex, highly operational technology environment.

This is an excellent opportunity for a Junior to Intermediate IT professional who enjoys a combination of end-user support, Windows systems, networking, infrastructure troubleshooting, and hands-on hardware support.

The successful candidate will support both traditional corporate IT infrastructure and specialized operational technology, including workstations, servers, networks, kiosks, printers, displays, telephony, security systems, and other technology used within a large operational facility.

Previous airport experience is NOT required. Experience supporting technology in an airport, transportation, logistics, healthcare, manufacturing, or other 24/7 operational environment would be considered an asset.

What You’ll Be Doing

Install, configure, maintain, and troubleshoot desktops, laptops, hardware, software, and peripheral devices
Provide responsive onsite and remote technical support to internal users
Troubleshoot Windows environments, Active Directory, Exchange, VPN, storage, and related enterprise systems
Create, modify, and remove user accounts and assist with password resets and access issues
Apply operating system updates, patches, and configuration changes
Troubleshoot and maintain LAN/WAN connectivity
Diagnose issues involving routers, switches, firewalls, servers, and other network-connected equipment
Install, configure, and support specialized hardware such as kiosks, service desks, boarding pass printers, baggage tag printers, displays, and other operational devices
Support technology associated with building systems, operational systems, displays, parking, public address, telephony, and security/access-control environments
Respond to help desk tickets and service requests, providing timely troubleshooting and resolution
Analyze system logs and identify potential system or infrastructure issues
Assist with the deployment and implementation of new technology solutions
Support system upgrades and ongoing infrastructure improvements
Maintain hardware/software inventory and licensing information
Assist with ordering IT equipment, supplies, and services
Maintain technical documentation, reports, and operational logs
Perform other related IT support duties as required

What We’re Looking For

College diploma or university degree in Computer Technology, Computer Science, Information Technology, or a related discipline

A combination of relevant education and approximately 3+ years of related IT experience
Hands-on experience with IT support, systems support, infrastructure, or technical troubleshooting
Knowledge of Windows operating systems and enterprise applications
Experience with hardware and software troubleshooting
Working knowledge of Active Directory
Understanding of LAN/WAN networking and connectivity troubleshooting
Familiarity with servers, networking equipment, workstations, printers, and peripheral devices
Understanding of IT security concepts and standard IT support practices
Experience working with a ticketing/service desk system; experience with any established ticketing platform is acceptable
Strong troubleshooting and analytical abilities
Strong customer-service and interpersonal skills
Excellent verbal and written communication skills in English
Ability to prioritize multiple technical issues in a busy operational environment
Self-motivated, organized, detail-oriented, and comfortable learning unfamiliar technologies

Required – Driver’s Licence

Candidates must possess a valid Class G driver’s licence (Ontario) or Quebec equivalent and be able to provide a driver’s abstract issued within the last month.

Nice to Have

The following would be considered assets but are not mandatory:

Experience supporting technology within an airport, transportation, logistics, or other operational environment
Exposure to Common Use Passenger Processing Systems (CUPPS)
Exposure to Common Use Self-Service (CUSS) kiosks
Experience supporting passenger information kiosks, check-in desks, boarding pass printers, baggage tag printers, or similar self-service technology
Experience with building management, operational technology, display, telephony, parking, or security systems
ITIL certification or familiarity with ITIL/IT service management practices
Project coordination or project management experience
Bilingualism in English and French

Security / Clearance Requirements

The successful candidate must be eligible to complete the required background screening and security/access clearance process associated with working in a secure operational environment.

Who Will Succeed in This Role?

You don’t need to come from an airport environment to be successful.

We’re looking for someone who is technically curious, comfortable working hands-on, and willing to learn specialized systems. You should enjoy troubleshooting problems that can range from a user workstation or printer one moment to a network, kiosk, server, or operational system the next.

This role is particularly well suited to an IT professional who wants to broaden their infrastructure experience beyond a traditional help desk environment while working with a diverse range of enterprise and operational technologies.

,

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More about this job

Responsibilities

Install, configure, maintain, and troubleshoot user devices, enterprise systems, networks, servers, and specialized operational technology. Respond to support tickets, assist with deployments and infrastructure improvements, and maintain inventories, documentation, and operational records.

Requirements

Requires a relevant college diploma or university degree, or a combination of relevant education and approximately three or more years of IT experience, along with hands-on systems or infrastructure support experience. Candidates need Windows, Active Directory, hardware, and networking knowledge, strong troubleshooting and communication skills, a valid Ontario Class G or Quebec-equivalent driver’s licence, and eligibility for security screening.

Skills

Windows Systems Support
Active Directory
Enterprise Applications
Hardware and Software Troubleshooting
LAN/WAN Networking
Network Connectivity Troubleshooting
Server and Infrastructure Support
Ticketing and Service Desk Systems
IT Security
Operating System Updates and Patching
User Account Administration
Printer and Peripheral Support
Kiosk and Operational Technology Support
Technical Documentation
Customer Service
Analytical Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Windows
Active Directory
Exchange
VPN
LAN/WAN
Routers
Switches
Firewalls
Servers
Workstations
Kiosks
CUPPS
CUSS
Ticketing Systems
Operating System Patching
IT Security
Infrastructure Troubleshooting
Hardware Inventory
ITIL
Building Management Systems
Operational Technology
Telephony
Security and Access Control
Passenger Information Systems
Baggage Tag Printers
Driver’s Licence
Security Clearance

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