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Added 8 mins ago
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Spécialiste du support client bilingue/ Bilingual Client Support Specialist
AutoTrader.ca
Boisbriand, QC
- Full-time
The role of the Customer Support Specialist is to provide customer-focused day-to-day support to specific clients and dealer groups doing business with AutoTrader. This role also serves as…
Added 38 mins ago
Post Purchase Operations Coordinator - Temporary 12 months
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
When a customer orders online, a lot has to go right before the box shows up at their door. Many of those orders are picked, packed and shipped by our stores. Your job is to keep that…
Added 1 hour ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 1 hour ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 1 hour ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with strong experience in software testing, quality assurance, test automation, application development, coding, debugging, and defect…
Added 2 hours ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
We are seeking a detail-oriented Billing Specialist to support SaaS billing operations, accounts receivable, and financial reconciliation across multiple business units. In this role, you…
Added 2 hours ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
Hello Gubby is the AI front desk for small businesses, and it’s growing into a full customer operations platform: the Intercom for small businesses.
Added 2 hours ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues…
Added 3 hours ago
Transcription Services Specialist, Court Services
Veritext
AB · Vancouver, BC
…on time and flawlessly accurate. The Transcription Services Specialist, Court Services (Canada) team, plays a pivotal role in managing all aspects of preparing transcripts for the…
Added 3 hours ago
A
E-Mail and CRM Specialist
Ardene
Laval, QC
- Full-time
Support with building and managing customer segments to feed campaigns, journeys and digital audiences.
Added 3 hours ago
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Operations Specialist
Ardene
Laval, QC
- Full-time
We are seeking a dynamic and detail-oriented Operational Specialist to join our Store Operations team. In this role, you will play a key part in supporting the day-to-day operational…
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Keswick, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Markham, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 3 hours ago
TE
IT Solutions & Partner Specialist
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $80,000 to $90,000 CAD / year
We are seeking experienced IT Solutions & Partner Specialist to join our IT team. This is a hands-on technical role responsible for resolving complex escalations, supporting and improving…
Added 4 hours ago
MI
Quality Assurance Specialist – Food Safety & Regulatory Compliance
MNG International
ON
- $47,000 to $52,000 CAD / year
- Full-time
Support customer onboarding and supplier approval processes through TraceGains and similar platforms.
Added 4 hours ago
R
Senior Automation Specialist
REWORKIO
Remote, Canada
- $50,000 to $100,000 USD / year
- Full-time
- Remote
We are looking for a highly skilled AI Automation Specialist to join our team to design, build, and optimize automated systems that streamline business operations, reduce manual work, and…
Added 4 hours ago
LC
Senior Specialist, Beauty Operations - Contract
Loblaw Companies Limited
Toronto, ON
- Full-time
Through store visits and other forms of communication, the incumbent will support sales growth, customer service and overall business building through various tactics. They will:
Added 4 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 4 hours ago
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Associate Trade Marketing Manager (Contract)
CanPrev
Toronto, ON · North York, ON
- Full-time
Coach and support the Trade Marketing Specialist, standardizing processes and ensuring consistent programme reporting.
Added 4 hours ago
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Assistant Store Manager
Claire's
Kelowna, BC
- $22 to $24 USD / hour
- Full-time
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 4 hours ago
NF
Client Service Associate
Northbridge Financial
Mississauga, ON
- Full-time
- Other
Supporting one of our Commercial Insurance Specialist (CIS) we’re looking for an exceptional Client Service Associate to provide excellent customer service to our clients as well as support…
Added 5 hours ago
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Community Specialist | Banff Ave
lululemon
Banff, AB
- Full-time
The Community Specialist is responsible for executing the store’s community strategy, which includes engaging with the community through relationship building, events, and other activities…
Added 5 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional…
Added 5 hours ago
MC
IT Operations & Systems Support Specialist (34762)
Myticas Consulting
Ottawa, ON
- Contract
IT Systems Support Specialist – Technology & Infrastructure
Added 5 hours ago
SD
Beauty Specialist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Yellowknife, NT
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Myticas Consulting

Level 2 3 Network Administrator & Projects Specialist (35949)

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 25, 2026

Original job description

Myticas Consulting is working with a fast-growing Ottawa-based Managed Service Provider that delivers advanced IT solutions across cloud, cybersecurity, infrastructure and digital transformation.

Due to continued client growth and several new customer onboardings, they are looking to add an experienced Level 2/3 Network Administrator & Projects Specialist to their Professional Services team.

This is not primarily a help desk position. The successful candidate will be a strong infrastructure generalist who can combine deep hands-on technical skills with project ownership and client-facing communication.

The role will own assigned client projects from initial scoping and planning through implementation, testing, documentation and handoff, while also supporting larger projects across the Professional Services team.

Current project work includes zero trust initiatives, data centre and server migrations, infrastructure modernization, Microsoft Intune deployments and broader cybersecurity initiatives.

Key Responsibilities

Lead the planning, design, implementation and management of client infrastructure projects.
Own projects from initial scoping and technical design through implementation, testing, documentation and operational handoff.
Architect secure, reliable and scalable infrastructure solutions aligned with client requirements.
Coordinate technical resources, project schedules, dependencies, tasks and milestones.
Identify project risks, scope changes and potential delays early and communicate them clearly to management and clients.
Conduct regular project reviews and provide clear status updates, decisions and next steps.
Participate directly in hands-on implementation and troubleshooting when required.
Provide Level 2/3 technical escalation support and assist with Service Desk overflow when necessary.
Create clear technical documentation, diagrams and post-implementation reports.
Perform structured project handoffs to the Service Desk.
Mentor junior and intermediate technicians on troubleshooting, architecture and technical best practices.
Participate in scheduled after-hours cutovers, migrations and maintenance windows where required.
Remain current on emerging infrastructure and cybersecurity technologies and proactively identify solutions that may benefit clients.

Technical Project Experience

The successful candidate should have strong practical experience across several of the following areas:

Networking & Security

Firewall deployments and migrations, including Fortinet/FortiGate, Sophos, Cisco ASA and/or pfSense.
Layer 2/3 switching, VLAN design, routing and network segmentation.
VPNs and SD-WAN.
Zero trust security architecture and implementation.
MFA, Conditional Access, device compliance and identity-based security.
Network segmentation and secure remote-access technologies.

Experience with technologies such as Fortinet ZTNA, Sophos ZTNA, AppGate or Tailscale would be valuable.

Infrastructure & Virtualization

Microsoft Windows Server 2016–2022.
Active Directory, DNS and DHCP.
Server builds and migrations.
Domain migrations.
High availability and clustering.
Storage technologies including NAS, SAN, iSCSI, SMB and NFS.
Data centre and infrastructure migrations.
Hyper-V, VMware ESXi, XCP-ng and/or Proxmox.

Backup & Disaster Recovery

Veeam Backup & Replication.
Backup architecture, implementation and recovery testing.
Datto or comparable backup / DR platforms.
Disaster recovery planning and implementation.

Microsoft Cloud & Modern Workplace

Microsoft 365.
Azure / Entra ID.
Hybrid identity.
MFA and Conditional Access.
Microsoft Intune deployments.
Device management and compliance policies.
Azure networking.
Azure Firewall.
Site-to-Site VPN and/or ExpressRoute.

Automation & MSP Technologies

PowerShell.
Linux shell scripting, including Bash / SH.
RMM and PSA platforms such as Autotask, ConnectWise and N-Central.

Required Qualifications

Strong hands-on Level 2/3 infrastructure and network administration experience.
Proven experience delivering infrastructure projects from beginning to end.
Strong knowledge of networking, firewalls, servers, virtualization, backup / DR and Microsoft infrastructure.
Ability to move comfortably between technical architecture, project planning and hands-on implementation.
Experience managing project schedules, technical resources, milestones, dependencies and risks.
Strong troubleshooting and root-cause analysis skills.
Excellent written and verbal communication.
Comfortable working directly with clients, including senior executives and business leaders.
Strong documentation skills.
Self-motivated and technically curious, with an interest in testing and learning new technologies.

Preferred Experience

Previous MSP or IT consulting experience is strongly preferred, but not mandatory.
Experience supporting multiple client environments and technology stacks.
Infrastructure modernization and migration experience.
Cybersecurity / zero trust exposure.
Experience designing highly available infrastructure.
Relevant certifications such as:
- Fortinet NSE / Fortinet certifications
- Sophos
- VMware
- Veeam
- Microsoft
- Cisco

What They Are Looking For

This role is best suited to someone who is more than a narrow technical specialist.

The client is looking for someone who can understand a customer environment, identify the appropriate solution, build a plan, coordinate the necessary resources and then step in technically when needed.

Strong communication is critical. The successful candidate must be comfortable explaining technical decisions and project status to both technical teams and non-technical business leaders.

They are particularly interested in people who are naturally curious about technology, security threats and new infrastructure solutions and who actively develop their skills beyond day-to-day assigned tasks.

Schedule / Project Expectations

Most project planning, design, scoping and client communication occurs during regular business hours.

Some infrastructure migrations, implementations and cutovers will take place during evenings or weekends to minimize client disruption.

As part of a managed services environment, senior technical staff may also occasionally assist with major client incidents outside normal business hours.

,

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More about this job

Responsibilities

Lead client infrastructure projects from scoping and design through implementation, testing, documentation, and operational handoff, coordinating schedules, resources, dependencies, and risks. Provide hands-on Level 2/3 infrastructure support, contribute to escalations and after-hours cutovers, and mentor technicians while communicating project progress to clients and management.

Requirements

Requires strong hands-on Level 2/3 network and infrastructure administration experience, proven end-to-end project delivery, and broad knowledge of networking, firewalls, servers, virtualization, backup and disaster recovery, and Microsoft infrastructure. Candidates should be effective in project planning and technical implementation, with strong troubleshooting, documentation, and client communication skills; MSP or consulting experience is preferred.

Skills

Network Administration
Firewall Deployment
Network Segmentation
Zero Trust Security
Windows Server
Active Directory
Virtualization
Backup and Disaster Recovery
Microsoft 365
Azure and Entra ID
Microsoft Intune
PowerShell
Troubleshooting
Technical Documentation
Client Communication

Visa sponsorship

Not detected in the job text

Keywords

Fortinet
FortiGate
Sophos
Cisco ASA
pfSense
Layer 2/3 Switching
VLAN
Routing
VPN
SD-WAN
Zero Trust
Windows Server
Active Directory
DNS
DHCP
Hyper-V
VMware ESXi
Proxmox
Veeam Backup & Replication
Microsoft 365
Azure
Entra ID
Microsoft Intune
Conditional Access
PowerShell
Bash
Autotask
ConnectWise
N-Central
Infrastructure Migration

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