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Added 45 mins ago
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Senior Analyst, Customer Analytics (12-month contract)
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- Contract
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Myticas Consulting

Technical Business Analyst – Syndigo PIM MDM (35930)

Canada

Contract

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Job details

Job type: Contract
Posting language: English
Posted: Oct 10, 2026

Original job description

Technical Business Analyst – Syndigo / PIM / MDM

Location: Toronto-based; remote to hybrid. Travel to a client site, approximately 1–2 times per month may be required (expenses paid). Must work Eastern Time business hours.

Contract: 2 months to start, with potential extensions

Hours: 40 per week

Key requirement: Hands-on Syndigo implementation experience will be a significant factor in selection. Candidates with strong Syndigo experience are likely to be preferred over those whose MDM experience is limited to Stibo STEP or other platforms.

About The Role

Our client designs, implements, manages, and maintains complex ecommerce and master data solutions for large enterprises. Its work combines technical expertise with business context to solve data and commerce challenges for enterprise and mid-market organizations.

This hands-on Technical Business Analyst role bridges business requirements, technical design, and data strategy. You will own discovery, requirements documentation, data architecture, and platform configuration for PIM/MDM initiatives. The team works with enterprise platforms including Syndigo, Stibo STEP, Akeneo, and cloud-native solutions.

Syndigo experience is especially important for this assignment. Experience with other enterprise MDM platforms is valuable, but candidates who have implemented Syndigo will be more competitive.

You will work as a co-equal lead alongside another BA, with full ownership of your workstreams. You should be able to learn new platform capabilities quickly, assess requirements critically, and use AI tools where appropriate while maintaining sound data governance.

Approximate time split: 40% discovery and requirements; 40% technical design and data work; 20% UAT, validation, and handover.

Responsibilities

Run client workshops and translate business requirements into structured, testable user stories. Use GenAI tools to draft and iterate where appropriate, then critically validate the output.
Flag scope risks early and recommend realistic alternatives when timelines, budgets, or data quality conflict with requirements.
Profile and audit legacy data, inventory data sources, identify quality issues, and design transformations for the target platform.
Design and implement data governance and quality rules, including stewardship models, hierarchies, attribute governance, and the master data lifecycle.
Own data migrations end to end, including the approach, mapping, ETL runbooks, cutover validation, and rollback procedures.
Maintain a requirements traceability matrix (RTM) and manage scope changes through formal change control.
Write and execute UAT scripts, validate results, and manage defects through sign-off. Use AI-assisted test generation where appropriate.
Demo completed features and user stories, explaining technical constraints and trade-offs in business terms.
Document the system and train client teams on MDM platform capabilities and governance processes.
Facilitate stakeholder workshops and manage expectations across business, IT, data governance, and vendor teams.
Become a team expert on the assigned MDM platform, including new features and vendor releases.
Manage vendor escalations and participate in Agile sprint ceremonies.

Must-Have Skills

MDM And Data Experience

Hands-on Syndigo implementation experience is strongly preferred and will be a key differentiator in selection.
7–10+ years in business analysis, requirements gathering, or data strategy for MDM, PIM, data integration, or enterprise information management projects.
4+ years implementing enterprise MDM platforms such as Syndigo, Stibo STEP, Akeneo, Talend, or tier-one equivalents. Able to learn new platforms quickly and apply MDM principles across vendors.
Hands-on experience with hierarchies, attribute management, data quality rules, workflows, integration patterns, and stewardship models.
Proven experience planning and executing data migrations, including legacy profiling, ETL design, mapping, transformation logic, validation, and cutover risk management.
Deep knowledge of master data governance, the data stewardship lifecycle, and operating model design.

Technical And Analytical Skills

Advanced Excel skills, including mapping matrices, data profiling, pivot tables, validation rules, and VLOOKUP/INDEX-MATCH.
Ability to read and interpret SQL queries and work with technical teams on data extracts and ETL logic.
Experience with Visio, Lucidchart, or similar tools for data flow and system architecture diagrams.
Experience authoring RTMs, functional specifications, and UAT scripts with clear acceptance criteria.
Comfortable using GenAI tools such as ChatGPT or Claude to draft requirements and documentation, while critically validating the output.
Understands where AI-powered data quality and profiling tools can improve efficiency, as well as their limitations around accuracy and data privacy.

Communication and Problem-Solving

Excellent written and verbal communication; able to explain complex data concepts and constraints to business and technical audiences.
Strong facilitation and presentation skills, including with senior stakeholders; comfortable managing pushback.
Critical thinker who challenges faulty assumptions, recognizes MDM anti-patterns, and advocates for sound governance.
Independent and effective in a matrix environment, with availability during Eastern Time business hours.
Scrum/SAFe certification or equivalent Agile fluency; familiar with Jira or Azure DevOps.

Nice to Have

Hands-on experience with two or more MDM platforms, such as Syndigo, Stibo STEP, Akeneo, Talend, SAP MDG, or Informatica.
Post-go-live support experience, including runbooks, troubleshooting, mentoring client teams, and defining L1/L2 support.
Experience designing data stewardship or governance operating models or change management programs.
Exposure to enterprise data platforms such as data lakes, Snowflake, BigQuery, or MDaaS.
Familiarity with prompt engineering, LLM-assisted documentation, or AI governance in data contexts.
Understanding of regulatory and audit requirements such as GDPR, data lineage, and consent management.

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More about this job

Responsibilities

Lead discovery and requirements work, translate business needs into testable user stories, and design data governance, quality rules, and platform configurations for MDM/PIM initiatives. Own data migration, UAT, validation, documentation, stakeholder workshops, and client handover while coordinating with technical, business, governance, and vendor teams.

Requirements

Requires 7–10+ years of relevant business analysis or data strategy experience and 4+ years implementing enterprise MDM platforms, with hands-on Syndigo experience strongly preferred. Candidates should bring expertise in MDM governance, data migration, profiling, ETL, hierarchies, attributes, workflows, SQL interpretation, advanced Excel, UAT, and Agile delivery.

Skills

Syndigo
Master Data Management
Product Information Management
Business Analysis
Data Governance
Data Migration
Data Profiling
ETL Design
Requirements Gathering
User Acceptance Testing
Data Quality
SQL
Advanced Excel
Agile
Stakeholder Facilitation
GenAI Tools

Visa sponsorship

Not detected in the job text

Keywords

Syndigo
Stibo STEP
Akeneo
Talend
SAP MDG
Informatica
Master Data Management
Product Information Management
Enterprise Information Management
Data Governance
Data Stewardship
Data Quality
Data Migration
ETL
SQL
Excel
Visio
Lucidchart
Requirements Traceability Matrix
Functional Specifications
User Acceptance Testing
GenAI
ChatGPT
Claude
Jira
Azure DevOps
Scrum
SAFe
Snowflake
BigQuery

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