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Added 7 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
The Power BI Developer is a business‑focused analytics role responsible for partnering closely with business teams to design, deliver and sustain insightful Power BI dashboards and reports.…
Added 7 mins ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
Saputo Inc.
Montreal, QC
Full-time
The Power BI Developer is a business‑focused analytics role responsible for partnering closely with business teams to design, deliver and sustain insightful Power BI dashboards and reports.…
Added 8 mins ago
Director, Financial Planning & Analysis - SLC Management
Sun Life
Toronto, ON · Sun Life Toronto One York
Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 8 mins ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 22 mins ago
Data and Product Analyst (Contract)
Pwc Canada
Toronto, ON
Full-time
Background as a Business Analyst or in a data-focused environment is highly valued
Added 37 mins ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON
Full-time
…days in-office each week with flexibility depending on their business, client and team…
Added 1 hour ago
Analyste principal(e), fiscalité indirecte (TPS/TVH/TVQ) | Contrat de 15 mois
CGI
Montreal, QC
Full-time
CGI is seeking a Senior Indirect Tax Analyst to join our Financial Business Services team. In this highly visible role, you will become the primary owner of Canadian indirect tax compliance…
Added 1 hour ago
Financial Analyst
Fitness World Canada
Richmond, BC
Full-time
…financial decisions - and that's where you come in. As a Financial Analyst reporting to our VP of Finance, you'll translate business operations into actionable financial insights that guide…
Added 1 hour ago
Business Analyst Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
$4,108 to $5,183 CAD / month
Full-time
The Business Analyst Co-Op will work closely with the Senior Business Advisor to drive performance reporting, metric tracking, and process improvements aligned with our Management Operating…
Added 2 hours ago
Senior Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Bachelor’s degree, preferably in engineering, business, or business administration;
Added 2 hours ago
AI Product Manager
Insight
Toronto, ON
Full-time
Experience bridging technical and non-technical audiences, whether through solutions consulting, a business analyst to product transition, or similar.
Added 2 hours ago
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
Full-time
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant…
Added 2 hours ago
Analyste technique
The Home Depot Canada
Vaughan, ON
Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 2 hours ago
Engineering Analyst- 12 Month Contract
The Home Depot Canada
Vaughan, ON
Full-time
The Engineering Analyst uses continuous improvement and analytical methods to understand, model, and improve supply chain processes and productivity. This position focuses on applying…
Added 2 hours ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
The Health Informatics – Clinical Ancillary Services portfolio has a permanent Full-time Senior Business Analyst position available to support our Surgery, Anesthesia, and Medical Device…
Added 2 hours ago
Senior Business Analyst
Fraser Health
Surrey, BC
Full-time
We are hiring a Full Time Senior Business Analyst to join our team in Surrey, B.C.
Added 3 hours ago
Analyst, Business Process Optimization (Procurement)
Bombardier
Dorval, QC
Full-time
Job Analyst, Business Process Optimization (Procurement)
Added 3 hours ago
CRM Support Analyst
Royal Bank of Canada
Toronto, ON
Full-time
The Production & Risk Services group is looking for a CRM Support Analyst to help support and drive the operations of a group of complex Client Technology applications. This is an exciting…
Added 3 hours ago
Marketing Data Analyst
Martell Media
Kelowna, BC
Full-time
We are looking for a Marketing Data Analyst who turns messy growth data into clear decisions for leadership, media, and revenue.
Added 3 hours ago
Junior to Intermediate IT Business Analyst
Powerex
Vancouver, BC
Full-time
…currently has a 1-year position for a Junior to Intermediate Business Analyst to join our IT team, with a focus on project and application delivery. There is a strong possibility of…
Added 4 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Calgary, AB
Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 4 hours ago
US Tax Analyst
TransAlta
Calgary, AB
Full-time
We’re looking for a US Tax Analyst to join our Tax Team on a Full-Time basis. In this role, you’ll report to the Tax Manager and play a key part in supporting US tax compliance and…
Added 4 hours ago
Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)
Parkland Corporation
Burnaby, BC
Full-time
At least two years of business systems setup and reporting experience.
Added 4 hours ago
Specialist / Senior Specialist / Lead Specialist - Plant Maintenance Support (Refinery)
Parkland Corporation
Burnaby, BC
Full-time
At least two years of business systems setup and reporting experience.
Added 4 hours ago
Business Systems Analyst
PCL Construction
Edmonton, AB
Here's how a Business Systems Analyst for PCL Constructors Inc. within Edmonton NAHQ contributes to our team:

N-able

Intermediate Service Desk Analyst

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Posting language: English
Posted: Sep 24, 2026

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

What You'll Do

Provide day-to-day I.T. support for N-able employees.

User identity and endpoint management via cloud native technologies.

Assist with incident and service request management in an ITIL based environment.

Other duties as assigned by management.

What You'll Bring

Basic Qualifications

Excellent interpersonal, verbal and written communication skills

Ability to quickly assess challenges, and clearly set expectations on next steps.

Effective organization and time management skills.

Ability to quickly adapt to changes in technology and/or business processes.

1-3 years supporting endpoint OS. (Windows, MacOS)

1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)

1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)

1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Preferred Qualifications

Industry certifications (ITIL, Microsoft, etc.) or degree in Information Systems, Computer Science, or relevant field.

2+ years working with Cloud Infrastructure (Azure AD, Intune).

2+ years working as a “Level 2” or escalation support resource.

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Retirement Savings Plan
Employee Stock Purchase Program
On-site gym access at select Collaboration Hubs
FuN-raising opportunities as part of our giving program 
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Provide daily IT support for employees including user identity and endpoint management. Assist with incident and service request management within an ITIL-based environment.

Requirements

Requires 1-3 years of experience in endpoint OS support, productivity suites, and IT asset management. Preferred qualifications include industry certifications or a degree in a relevant field and experience with cloud infrastructure.

Skills

IT support
Endpoint management
Identity management
Incident management
Service request management
ITIL
Windows
MacOS
Office 365
Jira
Confluence
IT asset lifecycle management
Azure AD
Intune
Communication skills
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings plan
Employee stock purchase program
On-site gym access
Paid volunteer days
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITIL
Endpoint Management
Cloud Native
Azure AD
Intune
Jira
Confluence
Office 365
Hardware Lifecycle
Cyber Resilience
Incident Management
Service Management
Windows
MacOS
Information Technology
Technical Support
Asset Management

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