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Added 1 min ago
Programmer Analyst, System and infrastructure operations, maintenance and development
Desjardins
Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…
Added 1 min ago
Senior Functional Analyst, Intact Lab
Intact FC
Montreal, QC
Full-time
…investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow…
Added 30 mins ago
Senior Analyst, Product Enablement: Governance and GTM Strategy
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Analyst supports the seamless delivery of products from concept to launch by assisting the team in implementing, monitoring, and evolving integrated product processes. This role…
Added 30 mins ago
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
Ottawa, ON · Toronto, ON
The Senior Go to Market Analyst, Ecosystem Integration is responsible for supporting the operational market readiness, adoption, and scale of the Real-Time Rail infrastructure and ongoing…
Added 2 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
Technology Handoffs: Support transition and implementation phases by providing direct technical guidance to delivery and operations teams.
Added 4 hours ago
Intermediate Service Desk Analyst
N-able
Ottawa, ON
Full-time
N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a…
Added 4 hours ago
Junior Business Data Analyst - Winter 2027 Co-op
Nexus Energy
Toronto, ON
Volunteer
This co-op offers hands-on experience at the intersection of business, data, and technology within Nexus Energy. You will support teams across Settlements, Accounting, Sales, and Trading by…
Added 5 hours ago
Senior GIS Analyst
City of North Vancouver
North Vancouver, BC
Full-time
The Corporate Services department – Information Technology division is seeking a highly skilled and motivated Senior GIS Analyst with expertise in spatial data architecture and enterprise…
Added 5 hours ago
IT Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for an IT Infrastructure Analyst to support and maintain Affinity’s range of technology and applications that our employees rely on to serve each other and our members.
Added 5 hours ago
Senior Hybrid Cloud Infrastructure Analyst
Affinity Credit Union
Regina, SK · Saskatoon, SK
We’re looking for a Senior Hybrid Cloud Infrastructure Analyst to join our IT team. You’ll be responsible for the research, design, implementation, optimization, and administration of the…
Added 5 hours ago
Technology & Financial Governance Analyst
Alberta Pensions Services Corporation
Edmonton, AB
Position: Technology Financial Governance Analyst
Added 9 hours ago
SAP S/4 HANA Finance Lead
TransAlta
Calgary, AB
Full-time
Bachelor’s degree in finance, Accounting, Information Technology, or related field
Added 10 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
…are seeking talent to fill the position of Security Senior Analyst at our locations in Montreal, QC, or Georgetown,…
Added 10 hours ago
Senior Analyst, Payor Performance
Loblaw Companies Limited
Toronto, ON
Full-time
Reporting directly to the Senior Manager, Payor Performance, this role will support the overall departmental goal of protecting and enhancing pharmacy revenues and margins via the…
Added 11 hours ago
Conseiller(ère) en Gouvernance des affaires et des TI
CGI
Montreal, QC
Full-time
Bachelor's degree in Business Administration, Information Technology, Accounting, Finance, Risk Management, or a related field
Added 11 hours ago
Engineering Assurance Analyst (Electrification & Plant Asset Management)
Metrolinx
Canada
Full-time
Conduct or support asset-management assurance reviews, compliance audits, configuration checks, data-quality reviews, site inspections, field walkdowns, and evidence-verification activities.
Added 11 hours ago
Business Analyst Co-op, Data Governance
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
$4,108 to $5,183 CAD / month
Full-time
We are looking for a motivated and curious Business Analyst Co-op Student to join our Govern and Operate team within Data & Analytics. This is an opportunity to gain hands-on experience in…
Added 11 hours ago
Analyste de système d’affaires, marchés des capitaux
Alithya
Toronto, ON
Full-time
As a Business System Analyst, Capital Markets, you’ll work closely with various stakeholders to analyze, document and optimize business processes and systems related to derivative products.
Added 12 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
Previous internship or project experience as a data analyst, support staffer, or researcher within a tech environment or AI-focused company
Added 12 hours ago
Machine Learning Engineer - Early Career (Canada)
Jobright.ai
Canada
Full-time
Previous internship or project experience as a data analyst, support staffer, or researcher within a tech environment or AI-focused company
Added 13 hours ago
Senior IT Analyst
PKF ANTARES
Calgary, AB
Full-time
We are seeking an experienced Senior IT Analyst to deliver Tier III consulting and technical leadership across diverse client environments. This role is designed for a seasoned MSP…
Added 13 hours ago
Senior Analyst, Technology Innovation (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
Technology Handoffs: Support transition and implementation phases by providing direct technical guidance to delivery and operations teams.
Added 13 hours ago
Functional Analyst
Affinity
Vancouver, BC
Contract
The Junior Functional Analyst works closely with the Product Manager, business stakeholders, and technical teams to support North American financial systems. The role supports the…
Added 13 hours ago
GardaWorld - Set-up Analyst - 45k-50k - calgary
GardaWorld
Calgary, AB
Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
Added 13 hours ago
Data Analyst and Customer Information Officer
Canadian Commercial Corporation
Ottawa, ON
$87,604 to $100,527 CAD / year
Full-time
…aerospace, defence and security, information and communications technology, cleantech and energy, and public infrastructure. If you want to support Canadian businesses to build successful…

N-able

Intermediate Service Desk Analyst

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

What You'll Do

Provide day-to-day I.T. support for N-able employees.

User identity and endpoint management via cloud native technologies.

Assist with incident and service request management in an ITIL based environment.

Other duties as assigned by management.

What You'll Bring

Basic Qualifications

Excellent interpersonal, verbal and written communication skills

Ability to quickly assess challenges, and clearly set expectations on next steps.

Effective organization and time management skills.

Ability to quickly adapt to changes in technology and/or business processes.

1-3 years supporting endpoint OS. (Windows, MacOS)

1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)

1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)

1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Preferred Qualifications

Industry certifications (ITIL, Microsoft, etc.) or degree in Information Systems, Computer Science, or relevant field.

2+ years working with Cloud Infrastructure (Azure AD, Intune).

2+ years working as a “Level 2” or escalation support resource.

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Retirement Savings Plan
Employee Stock Purchase Program
On-site gym access at select Collaboration Hubs
FuN-raising opportunities as part of our giving program 
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Provide daily IT support for employees including user identity and endpoint management. Assist with incident and service request management within an ITIL-based environment.

Requirements

Requires 1-3 years of experience in endpoint OS support, productivity suites, and IT asset management. Preferred qualifications include industry certifications or a degree in a relevant field and experience with cloud infrastructure.

Skills

IT support
Endpoint management
Identity management
Incident management
Service request management
ITIL
Windows
MacOS
Office 365
Jira
Confluence
IT asset lifecycle management
Azure AD
Intune
Communication skills
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings plan
Employee stock purchase program
On-site gym access
Paid volunteer days
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITIL
Endpoint Management
Cloud Native
Azure AD
Intune
Jira
Confluence
Office 365
Hardware Lifecycle
Cyber Resilience
Incident Management
Service Management
Windows
MacOS
Information Technology
Technical Support
Asset Management

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