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Added 12 mins ago
Senior Director Clinical Operations
Sitero
Mississauga, ON
Full-time
Partner with Business Development on proposals, bid defense meetings, and scope development - functioning as the clinical operations voice in business acquisition
Added 12 mins ago
Manager, Services North America
Prophix
Toronto, ON · Etobicoke, ON
Full-time
…genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to…
Added 12 mins ago
Manager, Capital Planning
Couche-Tard
Laval, QC
Internship
Partner with Finance and business leaders to identify opportunities to redeploy uncommitted or underutilized capital toward higher-priority initiatives.
Added 12 mins ago
Chief Financial Officer
SV Law
Guelph, ON
Contract
…comprehensive range of practice areas - including services to both business and personal…
Added 12 mins ago
Business Development Representative
CoLab
Toronto, ON
Full-time
CoLab is growing quickly, and we're looking for a motivated Business Development Representative (BDR) to join our business development team. The ideal candidate is a go-getter with a knack…
Added 12 mins ago
Co-Op Retail Communications
Arc'teryx Equipment
North Vancouver, BC
$42,100 to $55,100 CAD / year
Internship
…communications for our 80+ stores across North America. We partner with all teams across the business to deliver content that ensures our store teams have all the information they need to…
Added 12 mins ago
Senior Manager, Global Brand Programs
Arc'teryx Equipment
North Vancouver, BC
Full-time
You are a trusted partner to senior leaders across Brand, Product, Creative, Community, Sports Marketing, Retail, and Regional Marketing, influencing decisions that shape the future of the…
Added 12 mins ago
Regional Sales Manager - Alberta
The Stevens Company
Calgary, AB
Full-time
…providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a…
Added 13 mins ago
Corporate Development & Market Strategy Lead
The Semios Group
Remote, Canada
Full-time · Remote
…veteran contributor role bridges the gap between high-stakes business expansion and strategic market intelligence. You will evaluate corporate growth opportunities - including mergers and…
Added 13 mins ago
Implementation Consultant
Prophix
Remote, Canada
Remote
…Platform. We bring planning, reporting, and automation together so people can focus on higher-value work instead of repetitive tasks. As we introduce more AI-enabled capabilities, you will…
Added 13 mins ago
Manager, Services North America
Prophix
Remote, Canada
Remote
…genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to…
Added 13 mins ago
Director, Codes & Standards and Regulatory Affairs
IPEX Group
Oakville, ON
Full-time
IPEX is one of North America’s leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
Added 13 mins ago
Director, Codes & Standards and Regulatory Affairs
Aliaxis
Oakville, ON
Full-time
IPEX is one of North America’s leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
Added 13 mins ago
Community Lead, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
Our Community team isn't just a part of the business - it is the driving force behind our members' success. We are dedicated to enabling every member to create their life's work, and as a…
Added 13 mins ago
Class 1 Warehouse Shunter
CONA Services
Saskatoon, SK
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 13 mins ago
Class 1 Warehouse Shunter
CONA Services
Saskatoon, SK
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 13 mins ago
Project Manager (CRM)
VML
Montreal, QC
Partner with Sales, Marketing, and Customer Success teams to align CRM projects to business objectives
Added 13 mins ago
Project Manager (CRM)
VML Canada (English)
Montreal, QC
Partner with Sales, Marketing, and Customer Success teams to align CRM projects to business objectives
Added 13 mins ago
Helly Hansen - Assistant Store Manager
Kontoor Brands, Inc.
Halton Hills, ON
Full-time
Founded in Norway in 1877, Helly Hansen continues to develop professional-grade apparel that helps people stay and feel alive. Through insights drawn from living and working in the world’s…
Added 13 mins ago
Principal Analog Mixed-Signal Design Engineer
Astera Labs
Toronto, ON
…scale-out connectivity. The company’s custom connectivity solutions business complements its standards-based portfolio, enabling customers to deploy tailored architectures to meet their…
Added 28 mins ago
Head of Legal - Burnaby, BC
Specsavers
Burnaby, BC
Proactively identify, assess and communicate legal risk, and partner with the business to develop proportionate, practical mitigation strategies that support informed decision-making and…
Added 28 mins ago
Electrical Technologist
Dillon Consulting Limited
Halifax, NS
Full-time
…driver for the continual and progressive advancement of our business performance. In our culture, people are empowered to reflect and question current practices and seek forward looking…
Added 28 mins ago
Manager, Engineering
Trulioo
Remote, Canada
Full-time · Remote
…as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195…
Added 28 mins ago
Western Canada Aquatic Discipline Lead
AECOM
Burnaby, BC
$120,000 to $160,000 CAD / year
Full-time
…access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve…
Added 28 mins ago
Chef Manager (Campus Residence Dining - evenings & weekends)
Dexterra
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
…exceptional service while creating meaningful opportunities for our people, clients, and…

N-able

Intermediate Service Desk Analyst

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

What You'll Do

Provide day-to-day I.T. support for N-able employees.

User identity and endpoint management via cloud native technologies.

Assist with incident and service request management in an ITIL based environment.

Other duties as assigned by management.

What You'll Bring

Basic Qualifications

Excellent interpersonal, verbal and written communication skills

Ability to quickly assess challenges, and clearly set expectations on next steps.

Effective organization and time management skills.

Ability to quickly adapt to changes in technology and/or business processes.

1-3 years supporting endpoint OS. (Windows, MacOS)

1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)

1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)

1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Preferred Qualifications

Industry certifications (ITIL, Microsoft, etc.) or degree in Information Systems, Computer Science, or relevant field.

2+ years working with Cloud Infrastructure (Azure AD, Intune).

2+ years working as a “Level 2” or escalation support resource.

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Retirement Savings Plan
Employee Stock Purchase Program
On-site gym access at select Collaboration Hubs
FuN-raising opportunities as part of our giving program 
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

Apply About employer

More about this job

Responsibilities

Provide daily IT support for employees including user identity and endpoint management. Assist with incident and service request management within an ITIL-based environment.

Requirements

Requires 1-3 years of experience in endpoint OS support, productivity suites, and IT asset management. Preferred qualifications include industry certifications or a degree in a relevant field and experience with cloud infrastructure.

Skills

IT support
Endpoint management
Identity management
Incident management
Service request management
ITIL
Windows
MacOS
Office 365
Jira
Confluence
IT asset lifecycle management
Azure AD
Intune
Communication skills
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings plan
Employee stock purchase program
On-site gym access
Paid volunteer days
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITIL
Endpoint Management
Cloud Native
Azure AD
Intune
Jira
Confluence
Office 365
Hardware Lifecycle
Cyber Resilience
Incident Management
Service Management
Windows
MacOS
Information Technology
Technical Support
Asset Management

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