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Added 6 mins ago
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N-able

Intermediate Service Desk Analyst

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Posting language: English
Posted: Sep 24, 2026

Apply About employer

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

N-able is searching for an experienced Service Desk Analyst with strong technical and soft skills to support our employees both locally, and around the globe. In this role, you will join a highly skilled and agile team, providing internal IT support in a fast-paced environment, working with a leading-edge technology stack.

What You'll Do

Provide day-to-day I.T. support for N-able employees.

User identity and endpoint management via cloud native technologies.

Assist with incident and service request management in an ITIL based environment.

Other duties as assigned by management.

What You'll Bring

Basic Qualifications

Excellent interpersonal, verbal and written communication skills

Ability to quickly assess challenges, and clearly set expectations on next steps.

Effective organization and time management skills.

Ability to quickly adapt to changes in technology and/or business processes.

1-3 years supporting endpoint OS. (Windows, MacOS)

1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)

1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)

1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Preferred Qualifications

Industry certifications (ITIL, Microsoft, etc.) or degree in Information Systems, Computer Science, or relevant field.

2+ years working with Cloud Infrastructure (Azure AD, Intune).

2+ years working as a “Level 2” or escalation support resource.

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Retirement Savings Plan
Employee Stock Purchase Program
On-site gym access at select Collaboration Hubs
FuN-raising opportunities as part of our giving program 
N-ablite Learning – custom learning experience as part of our investment in you

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Provide daily IT support for employees including user identity and endpoint management. Assist with incident and service request management within an ITIL-based environment.

Requirements

Requires 1-3 years of experience in endpoint OS support, productivity suites, and IT asset management. Preferred qualifications include industry certifications or a degree in a relevant field and experience with cloud infrastructure.

Skills

IT support
Endpoint management
Identity management
Incident management
Service request management
ITIL
Windows
MacOS
Office 365
Jira
Confluence
IT asset lifecycle management
Azure AD
Intune
Communication skills
Time management

Benefits

Medical insurance
Dental insurance
Vision insurance
Paid time off
Retirement savings plan
Employee stock purchase program
On-site gym access
Paid volunteer days
Professional development

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITIL
Endpoint Management
Cloud Native
Azure AD
Intune
Jira
Confluence
Office 365
Hardware Lifecycle
Cyber Resilience
Incident Management
Service Management
Windows
MacOS
Information Technology
Technical Support
Asset Management

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