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Added 11 mins ago
Gestionnaire, Développement analytique et des outils numériques pour la gestion des coûts produits / Manager, Analytics and digital tools development for product cost management
RTX
Longueuil, QC
Full-time
…réaliser des analyses avancées, notamment à l’aide de modèles d’intelligence artificielle visant à estimer et à prévoir les coûts des…
Added 11 mins ago
Loan Consultant
Fairstone Bank
New Minas, NS
Full-time
…solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy…
Added 11 mins ago
Manufacturing Engineer
Magna International
Concord, ON
Full-time
Provide quote direction for new business related to tooling, new materials and processes as required
Added 25 mins ago
Senior Advisor, Trust Services
Laurentian Bank
Montreal, QC
Full-time
…revised agency and fee agreements, audit documentation, new business, fees, and department…
Added 25 mins ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Calian’s Nuclear Division is seeking a Business Development Executive to grow and protect key enterprise accounts while expanding our footprint across Canada’s nuclear sector. This is a…
Added 25 mins ago
Executive Assistant
Vale Base Metals
St. John's, NL
Full-time
…to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base…
Added 25 mins ago
Data Analyst, Growth Analytics - Entry Level
Jobright.ai
Canada
Full-time
Bachelor's degree in Data Science, Statistics, Economics, Business, or a related field
Added 25 mins ago
AI Consultant, Entry Level
Jobright.ai
Canada
Full-time
Gather business requirements and map current workflows
Added 25 mins ago
Accounting Clerk - Stouffville Hyundai (26304)
Zanchin Automotive Group
Whitchurch-Stouffville, ON
Full-time
You will be part of a winning team -- we are a leader in the industry driven by 50 years of people-centric business modeling.
Added 25 mins ago
Senior Salesforce Developer
Resource Productivity and Recovery Authority
Toronto, ON
Full-time
We are looking for a talented and committed individual to join us as Senior Salesforce Developer to support the government’s efforts to protect the environment and advance a new economy in…
Added 25 mins ago
Shopify Practice Director
Jobgether
Canada
$130,000 to $185,000 USD / year
Full-time
In this role, you will own the technical direction of the Shopify Plus practice while supporting high-quality delivery, business development, client relationships, and team growth. You will…
Added 25 mins ago
Innu Employment Coordinator
Vale Base Metals
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…to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base…
Added 25 mins ago
ServiceNow System Administrator
Infotek Consulting Inc.
Toronto, ON
$65 to $72 CAD / hour
Contract
Support solutions for incident, problem, change, and service request management while considering risk, cost, controls, governance, compliance, and business objectives.
Added 25 mins ago
Customer Success - Enterprise Engagement Manager
Alloy.ai
Vancouver, BC
$140,000 to $175,000 CAD / year
Full-time
Alloy.ai is the Commerce Intelligence System for consumer brands. We unify data from 500+ sources - ERPs, retailers, ecommerce platforms, and distributors - into a single source of truth…
Added 25 mins ago
Human Resources Business Partner
Schindler Group
Toronto, ON
Full-time
HR Business Partner works with business leaders to support significant people and cultural issues by providing expertise in technical and regulatory aspects of employment including hiring,…
Added 25 mins ago
Account Manager - Nuclear
Agilus Work Solutions
Oakville, ON
Full-time
…client engagement. The position offers a clear path into broader business development, market expansion, and strategic growth…
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Detailer - Stouffville Hyundai (26303)
Zanchin Automotive Group
Whitchurch-Stouffville, ON
Part-time
You will be part a winning team -- we are a leader in the industry driven by 50 years of people-centric business modelling.
Added 25 mins ago
Marketing Manager, Monthly Giving
The Princess Margaret Cancer Foundation
Toronto, ON
$80,000 to $90,000 CAD / year
Full-time
Partner with the Business Intelligence and Business Operations teams to evaluate results, measure success, and make informed decisions
Added 25 mins ago
Personal Lines Account Manager
Mitchell & Abbott Group Insurance Brokers Ltd
Waterloo, ON
$50,000 to $60,000 CAD / year
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Issue in-house endorsements and new business on company portals, when needed
Added 25 mins ago
DIRECTOR, LEGAL SERVICES
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Toronto, ON
Full-time
We are looking for a lawyer who understands the business and strategic objectives behind a transaction, can identify and manage risk while minimizing project delays, and can provide clear,…
Added 26 mins ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
…secure, reliable, scalable, compliant, accurate, and aligned with business and workforce…
Added 26 mins ago
RPAS/UAS Flight Test Pilot
Volatus Aerospace
Vaughan, ON
Full-time
Volatus Aerospace is a leader in innovative global aerial solutions for intelligence and cargo. With deep technological and subject matter expertise and over 100 years' worth of combined…
Added 26 mins ago
Senior Account Executive – Managed Services
Malleum
Remote, Canada
Full-time · Remote
…our growth, and that growth now extends to a managed services business built for customers operating in demanding, high-trust…
Added 41 mins ago
Organizational Change Manager
Arctiq
Regina, SK
Contract
Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences,…
Added 41 mins ago
Wireless Sales Consultant
Staples Inc.
Canada
Part-time
…self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and business customers achieve…

N-able

Manager, Customer Success

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Experience: 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
Posting language: English
Posted: Sep 24, 2026

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. This team will positively impact product adoption, expansion sales, and retention by delivering a best-in-class partner experience.

You'll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation. You'll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews.

Note: This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub.

What You'll Do

Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products can best meet partner needs
Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and new business growth through partner advocacy
Monitor team performance and provide coaching, as needed, to drive the delivery of KPIs
Analyze user behavior data to detect patterns and define activity scores. Leverage reports to automate partner campaigns geared towards increasing feature adoption and preventing churn
Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed
Execute the partner lifecycle and uphold standards for mapping the partner journey and following through on listening points (e.g., usage, satisfaction, etc.), interventions, partner base segmentation, and the identification of opportunities for continuous improvement
Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness
Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems
Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales
Provide 1:1 coaching and growth opportunity for team members through a defined performance management process. Track individual training and professional development plans and carry out other managerial duties
Contribute to defining people capabilities, profiles, and skills of high-performing partner success leaders
Motivate the team to reach its full capabilities. Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders
Manage the day-to-day operations of a partner success team
Develop team priorities and objectives
Contribute to the development of client processes that ensure long-term client relationships

What You'll Bring

Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
Previous experience collaborating directly with renewals, sales, partner support, and products/engineering
Proven ability to execute in a partner-focused environment and advocate for partners across a cross-functional organization
Deep understanding of value drivers in recurring revenue business models
Strong empathy for partners and a passion for revenue and growth
Strong reasoning and analytical skills; able to structure thinking into a logical flow and sequence, easy for others to understand; able to create and work with conceptual frameworks
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader, with the ability to inspire others
Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus
Data-driven: experience with BI tools such as Tableau is a plus
Crisp, compelling, and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization
Strong empathy for partners and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader, with the ability to inspire others
Able to prioritize and execute to move projects forward
Capable of managing own time and team commitments; act with urgency and integrity
Able to establish positive relationships and collaborate with key stakeholders around accomplishing goals
Demonstrated ability to manage changing, multiple priorities
Accountable for results
3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Lead and develop a partner success team, managing partner relationships, escalations, and coaching while driving product adoption, retention, satisfaction, and revenue growth. Analyze partner behavior and operational metrics, improve lifecycle processes and tools, and advocate for partner needs across marketing, product, and sales.

Requirements

Requires 3–5 years of relevant customer-facing experience and demonstrated ability to hire, develop, and lead teams through coaching, performance management, and succession planning. Candidates should have partner-focused experience, understand recurring-revenue value drivers, and bring strong analytical, communication, prioritization, and cross-functional collaboration skills; experience with Salesforce, Service Cloud, Totango or Gainsight, NetSuite, and Tableau is a plus.

Skills

People Management
Coaching And Performance Management
Customer Success
Customer Retention
Product Adoption
Revenue Growth
Data Analysis
KPI Monitoring
Churn Prevention
Cross-Functional Collaboration
Escalation Management
Process Improvement
Stakeholder Management
Communication
Prioritization

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Paid Volunteer Days
Pension Plan With Company Contributions
Employee Stock Purchase Program
Discounted Gym Access
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
Partner Advocacy
Customer Retention
Product Adoption
Expansion Sales
Recurring Revenue
Partner Lifecycle
Voice Of The Customer
Net Promoter Score
Key Performance Indicators
User Behavior Analysis
Churn Prevention
Salesforce
Service Cloud
Totango
Gainsight
NetSuite
Tableau
Business Intelligence
Cross-Functional Collaboration
Performance Management
Coaching
Process Improvement
Escalation Management
Partner Segmentation

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