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Added 3 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
Radio-Canada
Toronto, ON
Full-time
…freelancers as required. Counsels production unit, performers, crew and staff. Contributes to the cohesiveness of…
Added 3 hours ago
IT Support Specialist
LodgeLink
Calgary, AB
Full-time
This role reports to LodgeLink’s Global IT Support team leader and works closely with local office leadership and external IT service providers as required. This is an in-office role based…
Added 4 hours ago
Festival Co-Director
CommUnity Owners
AB · Edmonton, AB
Volunteer
…on-the-ground delivery. This role is ideal for a high-energy event leader who thrives in dynamic, community-driven environments and can balance municipal compliance, partner relations, and…
Added 4 hours ago
Kitchen - Late at Night
One Therapy Network
AB · Edmonton, AB
Full-time
As a Kitchen Crew team member, you’ll help prepare the food guests love while keeping the kitchen running smoothly. This hands‑on role is perfect for someone who enjoys staying busy,…
Added 4 hours ago
Site Supervisor, Civil Construction
Morven Construction Ltd
ON · Ontario, Canada
$75,000 to $110,000 CAD / year
Full-time
…well as a genuine ability to mentor and get the best out of a…
Added 5 hours ago
Recreation, Parks & Facilities Manager
Loyalist Township
Odessa, ON
Full-time
Parks Worker 2 - Crew Leader - City of Prince George
Added 5 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…freelancers as required. Counsels production unit, performers, crew and staff. Contributes to the cohesiveness of…
Added 5 hours ago
Unit Production Manager - Olympics/Paralympics, Partnership Content LA28 (Toronto) (English Services)
CBC/Radio-Canada
Toronto, ON
Full-time
…freelancers as required. Counsels production unit, performers, crew and staff. Contributes to the cohesiveness of…
Added 6 hours ago
Retail Store Set-Up Crew
Merchandising Consultants Associates
Mississauga, ON
$18 to $20 CAD / hour
Contract
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 7 hours ago
Customer Service Technician
FortisBC
Prince George, BC
Added 7 hours ago
Crew Scheduler (YQB)
Chrono Aviation
L'Ancienne-Lorette, QC
Full-time
…Chrono continues its expansion, reinforcing its position as a leader in the charter flight industry in Quebec and…
Added 7 hours ago
High Voltage Field Commissioning Lead
Phasor Engineering Inc
AB · Edmonton, AB
$175,000 to $245,000 CAD / year
Full-time
As part of Quanta Services, you'll benefit from the resources and stability of an industry leader while maintaining the agility and culture of a growing engineering consultancy.
Added 7 hours ago
High Voltage Field Commissioning Lead
Phasor Engineering Inc
Calgary, AB
$175,000 to $245,000 CAD / year
Full-time
As part of Quanta Services, you'll benefit from the resources and stability of an industry leader while maintaining the agility and culture of a growing engineering consultancy.
Added 10 hours ago
Journeyman/Apprentice Pipefitter - Fulton
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Calgary, AB
Full-time
Since 1969, Alstar Group has been a Western Canadian leader in oil & gas prefabrication, construction, and maintenance. We build long-term careers, not just short-term gigs. If you take…
Added 10 hours ago
Vice President, Finance - North America
Landmark Cinemas Canada
Calgary, AB
Full-time
At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a…
Added 11 hours ago
Laborer Snow Removal
Green Meadow Landscapes & Maintenance
Calgary, AB
$19 to $22 CAD / hour
Added 11 hours ago
Operations Lead
RideWrap Protection Inc.
Whistler, BC
$56,160 to $64,480 CAD / year
Full-time
Are you an ambitious, highly organized leader who thrives in a fast-paced environment? We are looking for an Operations Lead to drive the daily success of our Whistler location.
Added 11 hours ago
Plant Engineer
O-I
Brampton, ON
$120,000 to $160,000 CAD / year
Full-time
The ability to prepare estimates and specifications of plant projects, determining crew size, trades involved, and materials required to complete projects.
Added 12 hours ago
Manager, Customer Success
N-able
Ottawa, ON
Full-time
…But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a…
Added 12 hours ago
Kitchen - Late at Night
A&W Restaurants
Edmonton, AB
Full-time
As a Kitchen Crew team member, you’ll help prepare the food guests love while keeping the kitchen running smoothly. This hands‑on role is perfect for someone who enjoys staying busy,…
Added 13 hours ago
Contents Handler
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Sudbury, ON
Full-time
Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are…
Added 13 hours ago
Superintendent Electrical- Nanaimo
PTW Energy Services
Nanaimo, BC
Contract
…highest quality standards. This position is ideal for a strong leader with extensive industrial construction experience and a proven ability to manage crews, schedules, budgets, and client…
Added 13 hours ago
Content Marketing Specialist
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Toronto, ON
…private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round…
Added 14 hours ago
Kitchen Leader
Chipotle Mexican Grill
Calgary, AB
Full-time
The Kitchen Leader helps ensure the quality and safety of Chipotle’s delicious food every day. They see to it that the kitchen is clean, organized and well stocked; and that the equipment…
Added 14 hours ago
Service Leader
Chipotle Mexican Grill
Calgary, AB
Full-time
The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and…

N-able

Manager, Customer Success

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Experience: 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
Posting language: English
Posted: Sep 24, 2026

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. This team will positively impact product adoption, expansion sales, and retention by delivering a best-in-class partner experience.

You'll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation. You'll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews.

Note: This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub.

What You'll Do

Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products can best meet partner needs
Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and new business growth through partner advocacy
Monitor team performance and provide coaching, as needed, to drive the delivery of KPIs
Analyze user behavior data to detect patterns and define activity scores. Leverage reports to automate partner campaigns geared towards increasing feature adoption and preventing churn
Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed
Execute the partner lifecycle and uphold standards for mapping the partner journey and following through on listening points (e.g., usage, satisfaction, etc.), interventions, partner base segmentation, and the identification of opportunities for continuous improvement
Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness
Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems
Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales
Provide 1:1 coaching and growth opportunity for team members through a defined performance management process. Track individual training and professional development plans and carry out other managerial duties
Contribute to defining people capabilities, profiles, and skills of high-performing partner success leaders
Motivate the team to reach its full capabilities. Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders
Manage the day-to-day operations of a partner success team
Develop team priorities and objectives
Contribute to the development of client processes that ensure long-term client relationships

What You'll Bring

Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
Previous experience collaborating directly with renewals, sales, partner support, and products/engineering
Proven ability to execute in a partner-focused environment and advocate for partners across a cross-functional organization
Deep understanding of value drivers in recurring revenue business models
Strong empathy for partners and a passion for revenue and growth
Strong reasoning and analytical skills; able to structure thinking into a logical flow and sequence, easy for others to understand; able to create and work with conceptual frameworks
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader, with the ability to inspire others
Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus
Data-driven: experience with BI tools such as Tableau is a plus
Crisp, compelling, and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization
Strong empathy for partners and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader, with the ability to inspire others
Able to prioritize and execute to move projects forward
Capable of managing own time and team commitments; act with urgency and integrity
Able to establish positive relationships and collaborate with key stakeholders around accomplishing goals
Demonstrated ability to manage changing, multiple priorities
Accountable for results
3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Lead and develop a partner success team, managing partner relationships, escalations, and coaching while driving product adoption, retention, satisfaction, and revenue growth. Analyze partner behavior and operational metrics, improve lifecycle processes and tools, and advocate for partner needs across marketing, product, and sales.

Requirements

Requires 3–5 years of relevant customer-facing experience and demonstrated ability to hire, develop, and lead teams through coaching, performance management, and succession planning. Candidates should have partner-focused experience, understand recurring-revenue value drivers, and bring strong analytical, communication, prioritization, and cross-functional collaboration skills; experience with Salesforce, Service Cloud, Totango or Gainsight, NetSuite, and Tableau is a plus.

Skills

People Management
Coaching And Performance Management
Customer Success
Customer Retention
Product Adoption
Revenue Growth
Data Analysis
KPI Monitoring
Churn Prevention
Cross-Functional Collaboration
Escalation Management
Process Improvement
Stakeholder Management
Communication
Prioritization

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Paid Volunteer Days
Pension Plan With Company Contributions
Employee Stock Purchase Program
Discounted Gym Access
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
Partner Advocacy
Customer Retention
Product Adoption
Expansion Sales
Recurring Revenue
Partner Lifecycle
Voice Of The Customer
Net Promoter Score
Key Performance Indicators
User Behavior Analysis
Churn Prevention
Salesforce
Service Cloud
Totango
Gainsight
NetSuite
Tableau
Business Intelligence
Cross-Functional Collaboration
Performance Management
Coaching
Process Improvement
Escalation Management
Partner Segmentation

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