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Added 11 mins ago
Security Guard - Full Time -Overnights
Allied Universal
Hamilton, ON
Full-time
As part of our standard hiring process, all candidates being considered for employment with Allied Universal are required to undergo a background check. This background check may include,…
Added 11 mins ago
Dispatcher (H/F)
Groupe Morneau
Bolton, ON
Full-time
Ensure regular monitoring of operations, deliveries, and pickups via the computer system in order to have real-time status updates of drivers’ actions in the field
Added 11 mins ago
Distribution Center Merchandise Controller
TJX Canada – Winners, Marshalls, HomeSense
Brampton, ON
$44,197.5 to $61,876.5 CAD / year
Full-time
…opportunity to build visibility, strengthen partnerships, and make a direct impact on how merchandise moves from strategy to…
Added 11 mins ago
Guest Service Agent l Full-Time l Hilton Garden Inn Toronto Airport
Silver Hotel Group
Mississauga, ON
Full-time
…shuttle service, and fitness and pool facilities, we’re built to support guests on the move - without sacrificing warmth or…
Added 27 mins ago
Program Leader
BGC Okanagan
West Kelowna, BC
Part-time
BGC Okanagan is hiring two part-time Program Leaders to support our school age childcare program at our Chief Tomat and Shannon Lake Elementary clubs, in West Kelowna, BC. It’s the best…
Added 42 mins ago
Staff Attorney 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
Added 42 mins ago
Addiction Support Practitioner - Shunda
Enviros WSA
Calgary, AB
Internship
As a Shunda Creek Addiction Support Worker your primary responsibility is to deliver an adventure therapy addiction recovery program in accordance with agency directives, policies,…
Added 42 mins ago
Medical Radiation Technologist, Diagnostic Imaging
Georgian Bay General Hospital
Midland, ON
$36.84 to $50.24 CAD / hour
Full-time
You will work as part of a skilled healthcare team, ensuring seamless departmental operations while adhering to the highest safety standards. This role provides an opportunity to apply your…
Added 42 mins ago
Health Care Worker, Dogwood East, Forensic Psychiatric Hospital – Coquitlam, BC
Provincial Health Services Authority
Coquitlam, BC
Full-time
Three (3) Regular Full-Time opportunities with the Dogwood East (DWE) – Women’s program.
Added 42 mins ago
Registered Nurse (RN) / Registered Psychiatric Nurse (RPN), Alouette Correctional Centre for Women (ACCW), Correctional Health Services – Maple Ridge, BC
Provincial Health Services Authority
Maple Ridge, BC
Full-time
As a Direct Care Nurse, you will provide essential care and support to individuals with concurrent psychiatric, substance use, and physical health needs, either independently or as part of…
Added 42 mins ago
Registered Care Aide (RCA)
Tsleil-Waututh Nation
BC
$27.06 to $35.02 CAD / hour
Part-time
Engages in ongoing learning opportunities to support continuing education and professional development
Added 57 mins ago
Senior Interior Designer
Dillon Consulting Limited
Halifax, NS
Full-time
…the new Bayers Lake Community Outpatient Centre. You’ll be part of a dedicated team of professionals who are proud of the communities they work with and value a culture of skill…
Added 1 hour ago
Account Development Manager
SiteMax Systems Inc.
Vancouver, BC
$70,000 to $80,000 CAD / year
Part-time
…conversations that keep it healthy and growing. You'll also support the Director on larger implementations and account…
Added 1 hour ago
Project Manager
EBC Inc.
Toronto, ON · North York, ON
Full-time
Come build the future with us! As a Project Manager you will plan, organize, direct and control the work of construction sites to ensure they are completed on time, within budget, and at…
Added 1 hour ago
Customer Service & Administration Representative
Source Office Furniture & Systems Ltd.
Calgary, AB
Full-time
…a collaborative team environment where every employee is a part of our success. We are a rapidly growing and dynamic company and are seeking enthusiastic and energetic individuals to join…
Added 1 hour ago
Mechanical Engineer Co-op
Moment Energy
Surrey, BC
…Engineering team, starting in January 2027. In this role, you will support the design, development, and testing of our battery energy storage systems while gaining hands-on experience…
Added 1 hour ago
Manager, Transformation, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians…
Added 1 hour ago
Director, Business Services
Government of Alberta
AB
The Finance, Governance and Capital Policy unit is part of the Financial Services and Capital Planning Division within the Ministry of Education and Childcare, Government of Alberta. The…
Added 1 hour ago
Merchandiser
Rainbow Greenhouses Inc.
Grande Prairie, AB
Part-time
We are seeking a reliable and enthusiastic Indoor Merchandiser to support Rainbow Greenhouses’ plant program within Home Depot stores. This position is ideal for someone who enjoys working…
Added 1 hour ago
Retail Store Associate Part Time Winners
The TJX Companies, Inc.
Coquitlam, BC
Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 2 hours ago
Assistant Communications Director - Communications Supervisor / Full-time, Day Shift
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 2 hours ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 hours ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 hours ago
Patient Registration Rep
Olathe Health
Pavilion 1, BC
Full-time
…providing excellent customer service to patients/ families and a professional…
Added 2 hours ago
Stratège, Produits IA | AI Product Strategist
Cossette
Montreal, QC
Full-time

N-able

Manager, Customer Success

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Experience: 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
Posting language: English
Posted: Sep 24, 2026

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Applications open in a new tab.

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. This team will positively impact product adoption, expansion sales, and retention by delivering a best-in-class partner experience.

You'll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation. You'll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews.

Note: This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub.

What You'll Do

Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products can best meet partner needs
Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and new business growth through partner advocacy
Monitor team performance and provide coaching, as needed, to drive the delivery of KPIs
Analyze user behavior data to detect patterns and define activity scores. Leverage reports to automate partner campaigns geared towards increasing feature adoption and preventing churn
Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed
Execute the partner lifecycle and uphold standards for mapping the partner journey and following through on listening points (e.g., usage, satisfaction, etc.), interventions, partner base segmentation, and the identification of opportunities for continuous improvement
Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness
Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems
Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales
Provide 1:1 coaching and growth opportunity for team members through a defined performance management process. Track individual training and professional development plans and carry out other managerial duties
Contribute to defining people capabilities, profiles, and skills of high-performing partner success leaders
Motivate the team to reach its full capabilities. Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders
Manage the day-to-day operations of a partner success team
Develop team priorities and objectives
Contribute to the development of client processes that ensure long-term client relationships

What You'll Bring

Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
Previous experience collaborating directly with renewals, sales, partner support, and products/engineering
Proven ability to execute in a partner-focused environment and advocate for partners across a cross-functional organization
Deep understanding of value drivers in recurring revenue business models
Strong empathy for partners and a passion for revenue and growth
Strong reasoning and analytical skills; able to structure thinking into a logical flow and sequence, easy for others to understand; able to create and work with conceptual frameworks
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader, with the ability to inspire others
Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus
Data-driven: experience with BI tools such as Tableau is a plus
Crisp, compelling, and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization
Strong empathy for partners and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader, with the ability to inspire others
Able to prioritize and execute to move projects forward
Capable of managing own time and team commitments; act with urgency and integrity
Able to establish positive relationships and collaborate with key stakeholders around accomplishing goals
Demonstrated ability to manage changing, multiple priorities
Accountable for results
3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Lead and develop a partner success team, managing partner relationships, escalations, and coaching while driving product adoption, retention, satisfaction, and revenue growth. Analyze partner behavior and operational metrics, improve lifecycle processes and tools, and advocate for partner needs across marketing, product, and sales.

Requirements

Requires 3–5 years of relevant customer-facing experience and demonstrated ability to hire, develop, and lead teams through coaching, performance management, and succession planning. Candidates should have partner-focused experience, understand recurring-revenue value drivers, and bring strong analytical, communication, prioritization, and cross-functional collaboration skills; experience with Salesforce, Service Cloud, Totango or Gainsight, NetSuite, and Tableau is a plus.

Skills

People Management
Coaching And Performance Management
Customer Success
Customer Retention
Product Adoption
Revenue Growth
Data Analysis
KPI Monitoring
Churn Prevention
Cross-Functional Collaboration
Escalation Management
Process Improvement
Stakeholder Management
Communication
Prioritization

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Paid Volunteer Days
Pension Plan With Company Contributions
Employee Stock Purchase Program
Discounted Gym Access
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
Partner Advocacy
Customer Retention
Product Adoption
Expansion Sales
Recurring Revenue
Partner Lifecycle
Voice Of The Customer
Net Promoter Score
Key Performance Indicators
User Behavior Analysis
Churn Prevention
Salesforce
Service Cloud
Totango
Gainsight
NetSuite
Tableau
Business Intelligence
Cross-Functional Collaboration
Performance Management
Coaching
Process Improvement
Escalation Management
Partner Segmentation

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