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Added 14 mins ago
General Manager
Eclipse Automation
Cambridge, ON
Collaborate with Business Unit Leaders, PMO, Sales, Applications Engineering, Project Engineering, Operations, and Shared Services to achieve enterprise objectives
Added 45 mins ago
Capture Manager
RTX
Midland, ON
Full-time
Raytheon brings the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. We deliver…
Added 59 mins ago
Account Specialist, Growth
1Password
Remote, Canada
Full-time · Remote
…a high-volume book of business, guide customers through the sales process, and identify opportunities to expand their use of the 1Password platform. Reporting to the Manager of VSB Growth,…
Added 59 mins ago
Technical Training Instructor
MSX International
Mississauga, ON
$95,000 to $115,000 USD / year
Full-time
…businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With…
Added 1 hour ago
Sales Engineer
GuestTek Interactive Entertainment Ltd.
Canada
Full-time
The Sales Engineer participates as a member of a regional sales team by applying sound technical and product knowledge in support of full cycle sales efforts.
Added 1 hour ago
Technical Product Manager
Real Matters Inc.
Markham, ON
$100,000 to $120,000 CAD / year
Full-time
As a Technical Product Manager at Real Matters, you’ll become an expert of our platform and turn customer and business needs into platform capabilities that deliver measurable outcomes.…
Added 1 hour ago
Manager, Sales Compliance
DoorDash Canada
Vancouver, BC
We are seeking a Manager, Sales Compliance to build the vision and roadmap for DoorDash and Deliveroo’s Merchant revenue assurance program. This role will oversee our key revenue related…
Added 1 hour ago
Manager, Customer Success
N-able
Ottawa, ON
Full-time
We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with…
Added 1 hour ago
Business Development Manager
ATCO
La Prairie, QC
Full-time
Bachelor’s degree or technical diploma required. Engineering, Design, Construction Management or related is preferred. Sales and business-related degrees may also be considered.
Added 2 hours ago
CTO | VC-backed AI | Relocate to Barcelona | €120–150k + equity
Ink
Toronto, ON
Full-time
We’re hiring our first permanent CTO to own technology and engineering.
Added 2 hours ago
Senior Software Engineer – DevTest / QA Automation
EngRadar
Toronto, ON
Full-time
…plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT…
Added 2 hours ago
Head of FSO
Ericsson
Toronto, ON
Full-time
Bachelor’s degree in engineering preferably in Electronics, Computer science, Telecommunication, or equivalent experience.
Added 2 hours ago
Millwright
Saputo Inc.
Tavistock, ON
Full-time
Other duties as assigned by the Maintenance Supervisor or Maintenance Manager
Added 2 hours ago
Product Owner
Redwood Software
ON
…working closely with Product Leader, Consultants, Field Teams, Engineering, and QA. We subscribe to the philosophy that Product Managers and Product Owners are effectively CEOs of their…
Added 2 hours ago
Senior Product Manager (Maple Ridge BC)
Orica
Maple Ridge, BC
Full-time
Partner with engineering, manufacturing, sales, and marketing teams to develop innovative and reliable monitoring solutions.
Added 2 hours ago
Client Director Municipal
Mott MacDonald
Calgary, AB
At Mott MacDonald, we trust our brilliant people to do brilliant things in engineering, management, and development services, supporting multisector project work in over 150 countries. As…
Added 2 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
Title: Project Manager, Sales Enablement & Executive Customer Engagement
Added 2 hours ago
Founding GTM Engineer
RestoReach
Canada
Full-time
Experience with tools such as HubSpot, Salesforce, Smartlead, Linkedin, Sales Navigator, HeyReach, Valley, Meta Business Suite/Ads Manager, Claude, ChatGPT, Zapier, n8n.
Added 3 hours ago
Technical Program Manager, Robotic Data & Deliveries
Mecka
Richmond Hill, ON
$150,000 to $200,000 USD / year
Full-time
…frontier AI labs. You will sit at the seam between our ego-data sales & delivery team and the engineering that produces the data - driving delivery execution against customer commitments…
Added 3 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Richmond, BC
$51,200 to $70,400 CAD / year
Full-time
…within 49NORTH. This legacy reflects a record of delivery where engineering rigour, operational reliability, and national trust are…
Added 3 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Ottawa, ON
$51,200 to $70,400 CAD / year
Full-time
…within 49NORTH. This legacy reflects a record of delivery where engineering rigour, operational reliability, and national trust are…
Added 3 hours ago
Business Development - Jr. Manager/Coordinator
MDA Space
Halifax, NS
$51,200 to $70,400 CAD / year
Full-time
…within 49NORTH. This legacy reflects a record of delivery where engineering rigour, operational reliability, and national trust are…
Added 3 hours ago
Sales Manager
CDM Stravitec
Toronto, ON
Full-time
We are looking for a highly motivated Sales Manager Canada to strengthen the team and further expand CDM Stravitec’s presence across Canada. In this role, you oversee all commercial…
Added 3 hours ago
Customer Service Manager
EDAC Group of Companies
Markham, ON
Full-time
We are seeking a highly skilled and innovative Customer Experience & Inside Sales Manager to join our dynamic team.
Added 3 hours ago
Account Manager - Sales
Flow Control Group
Mississauga, ON
Tri Canda Industries Ltd is seeking an experienced Account Manager to manage and grow an established customer base across Ontario Canada. This is an opportunity for a proven sales…

N-able

Manager, Customer Success

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Experience: 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
Posting language: English
Posted: Sep 24, 2026

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. This team will positively impact product adoption, expansion sales, and retention by delivering a best-in-class partner experience.

You'll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation. You'll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews.

Note: This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub.

What You'll Do

Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products can best meet partner needs
Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and new business growth through partner advocacy
Monitor team performance and provide coaching, as needed, to drive the delivery of KPIs
Analyze user behavior data to detect patterns and define activity scores. Leverage reports to automate partner campaigns geared towards increasing feature adoption and preventing churn
Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed
Execute the partner lifecycle and uphold standards for mapping the partner journey and following through on listening points (e.g., usage, satisfaction, etc.), interventions, partner base segmentation, and the identification of opportunities for continuous improvement
Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness
Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems
Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales
Provide 1:1 coaching and growth opportunity for team members through a defined performance management process. Track individual training and professional development plans and carry out other managerial duties
Contribute to defining people capabilities, profiles, and skills of high-performing partner success leaders
Motivate the team to reach its full capabilities. Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders
Manage the day-to-day operations of a partner success team
Develop team priorities and objectives
Contribute to the development of client processes that ensure long-term client relationships

What You'll Bring

Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
Previous experience collaborating directly with renewals, sales, partner support, and products/engineering
Proven ability to execute in a partner-focused environment and advocate for partners across a cross-functional organization
Deep understanding of value drivers in recurring revenue business models
Strong empathy for partners and a passion for revenue and growth
Strong reasoning and analytical skills; able to structure thinking into a logical flow and sequence, easy for others to understand; able to create and work with conceptual frameworks
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader, with the ability to inspire others
Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus
Data-driven: experience with BI tools such as Tableau is a plus
Crisp, compelling, and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization
Strong empathy for partners and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader, with the ability to inspire others
Able to prioritize and execute to move projects forward
Capable of managing own time and team commitments; act with urgency and integrity
Able to establish positive relationships and collaborate with key stakeholders around accomplishing goals
Demonstrated ability to manage changing, multiple priorities
Accountable for results
3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Lead and develop a partner success team, managing partner relationships, escalations, and coaching while driving product adoption, retention, satisfaction, and revenue growth. Analyze partner behavior and operational metrics, improve lifecycle processes and tools, and advocate for partner needs across marketing, product, and sales.

Requirements

Requires 3–5 years of relevant customer-facing experience and demonstrated ability to hire, develop, and lead teams through coaching, performance management, and succession planning. Candidates should have partner-focused experience, understand recurring-revenue value drivers, and bring strong analytical, communication, prioritization, and cross-functional collaboration skills; experience with Salesforce, Service Cloud, Totango or Gainsight, NetSuite, and Tableau is a plus.

Skills

People Management
Coaching And Performance Management
Customer Success
Customer Retention
Product Adoption
Revenue Growth
Data Analysis
KPI Monitoring
Churn Prevention
Cross-Functional Collaboration
Escalation Management
Process Improvement
Stakeholder Management
Communication
Prioritization

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Paid Volunteer Days
Pension Plan With Company Contributions
Employee Stock Purchase Program
Discounted Gym Access
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
Partner Advocacy
Customer Retention
Product Adoption
Expansion Sales
Recurring Revenue
Partner Lifecycle
Voice Of The Customer
Net Promoter Score
Key Performance Indicators
User Behavior Analysis
Churn Prevention
Salesforce
Service Cloud
Totango
Gainsight
NetSuite
Tableau
Business Intelligence
Cross-Functional Collaboration
Performance Management
Coaching
Process Improvement
Escalation Management
Partner Segmentation

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