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Added 2 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Saint-Laurent, QC
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 6 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Montreal, QC · Mississauga, ON · Georgetown, ON
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 7 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 7 hours ago
IT Senior Analyst, Cybersecurity
Saputo Inc.
Mississauga, ON
Full-time
Saputo offers a rewarding and safe work environment with opportunities and challenges that will help grow your skills. We are seeking talent to fill the position of Security Senior Analyst…
Added 8 hours ago
Senior Product Manager
Bell
Toronto, ON
…deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 12 hours ago
Manager, Customer Success
N-able
Ottawa, ON
Full-time
At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech…
Added 15 hours ago
Junior Program Manager
Collabera
Vancouver, BC · Greater Vancouver Metropolitan Area
$30 to $31 CAD / hour
Contract
Will get to work on numerous challenging and exciting projects, including UI/UX transformation, Blockchain, AI/Data Science, Cloud migrations, Cyber-Security and Engineering.
Added 1 day ago
Cybersecurity Controls Testing Analyst, Deloitte Global Technology
Deloitte
Toronto, ON
Full-time
…Controls Assurance Testing Programme by validating the design and operating effectiveness of security controls through a combination of automated and manual testing. Working closely with…
Added 1 day ago
IS Infrastructure & Operation Interns
Pembina Pipeline Corporation
Sherwood Park, AB · Calgary, AB
Interest in, or education or experience with, AI development, infrastructure, cloud technologies, data protection, virtualization, networks, electronics, telecommunications, OT, OT cyber…
Added 2 days ago
Sr Project Manager
CDW
Toronto, ON · Calgary, AB
Full-time
…completion. Typical projects include deploying mainstream, and emerging technologies within hybrid-infrastructure, cyber security, cyber risk, and business transformation…
Added 2 days ago
Senior IT Auditor
Sobeys
Mississauga, ON
Full-time
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 2 days ago
Senior Consultant, Proposal Management
Bell
Montreal, QC
…deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 2 days ago
Senior IT Auditor
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Stellarton, NS · Dartmouth, NS · Calgary, AB
Reporting to the Manager, IT, Cyber and Transformation Audit, you will be responsible for executing risk-based technology audits and transformation assurance engagements that provide…
Added 3 days ago
Gestionnaire principal TI, Architecture d’entreprise
Saputo Inc.
Bas-Saint-Laurent, QC
Full-time
The Sr Manager, Enterprise Architecture is a key technical and operational leader responsible for the hands-on delivery and management of Enterprise Architecture initiatives across Saputo’s…
Added 3 days ago
Gestionnaire principal TI, Architecture d’entreprise
Saputo Inc.
Georgetown, ON
Full-time
The Sr Manager, Enterprise Architecture is a key technical and operational leader responsible for the hands-on delivery and management of Enterprise Architecture initiatives across Saputo’s…
Added 3 days ago
Information Technology Manager
North Vector Dynamics Inc.
Calgary, AB
Full-time
The IT Manager is responsible for the day-to-day operation, security, and continued maturity of North Vector Dynamics' internal information technology environment. This is a hands-on role:…
Added 3 days ago
Senior Manager, Governance & Control
TD
Toronto, ON
Full-time
The ideal candidate will demonstrate strong knowledge of modern application lifecycle practices, security architecture, cloud platforms, Generative AI tools, frontier models, API security,…
Added 3 days ago
Senior Product Manager, Strategic Pricing
Bell
Toronto, ON
…deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 5 days ago
Account Manager
Constant C Technology Group Inc.
Winnipeg, MB
$60,000 to $70,000 CAD / year
Full-time
…or a finance lead, without jargon. You will be talking about security, cloud, Microsoft 365, backup and AI. We will teach you our products. You bring the ability to make them make…
Added 11 days ago
Data Platform Engineering Manager
TD
Toronto, ON
Full-time
The Data Platform Engineering Manager role is responsible for designing, building, and operating the enterprise technology reference data platform that serves as the foundation for…
Added 7 days ago
Renewal Manager
Bell
Montreal, QC
…deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 7 days ago
Cybersecurity - Cyber Threat Readiness - Manager
EY
Toronto, ON · Montreal, QC
We currently have a career opportunity for a Manager - Cyber Threat Readiness in our consulting team to participate in multiple client engagement teams and related activities. As a member,…
Added 7 days ago
Sr Product Manager, Strategic Pricing
Bell
Toronto, ON
…deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 7 days ago
Specialist, Contract Manager
Bell
Montreal, QC
…deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private…
Added 8 days ago
Manager, IT Operations and Security
Canadian Museum for Human Rights
Winnipeg, MB
The Canadian Museum for Human Rights (CMHR) is centred around the idea that respect and understanding of human rights can serve as a positive force for change in the world. The Manager, IT…

N-able

Manager, Customer Success

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Experience: 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
Posting language: English
Posted: Sep 24, 2026

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Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. This team will positively impact product adoption, expansion sales, and retention by delivering a best-in-class partner experience.

You'll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation. You'll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews.

Note: This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub.

What You'll Do

Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products can best meet partner needs
Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and new business growth through partner advocacy
Monitor team performance and provide coaching, as needed, to drive the delivery of KPIs
Analyze user behavior data to detect patterns and define activity scores. Leverage reports to automate partner campaigns geared towards increasing feature adoption and preventing churn
Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed
Execute the partner lifecycle and uphold standards for mapping the partner journey and following through on listening points (e.g., usage, satisfaction, etc.), interventions, partner base segmentation, and the identification of opportunities for continuous improvement
Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness
Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems
Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales
Provide 1:1 coaching and growth opportunity for team members through a defined performance management process. Track individual training and professional development plans and carry out other managerial duties
Contribute to defining people capabilities, profiles, and skills of high-performing partner success leaders
Motivate the team to reach its full capabilities. Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders
Manage the day-to-day operations of a partner success team
Develop team priorities and objectives
Contribute to the development of client processes that ensure long-term client relationships

What You'll Bring

Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
Previous experience collaborating directly with renewals, sales, partner support, and products/engineering
Proven ability to execute in a partner-focused environment and advocate for partners across a cross-functional organization
Deep understanding of value drivers in recurring revenue business models
Strong empathy for partners and a passion for revenue and growth
Strong reasoning and analytical skills; able to structure thinking into a logical flow and sequence, easy for others to understand; able to create and work with conceptual frameworks
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader, with the ability to inspire others
Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus
Data-driven: experience with BI tools such as Tableau is a plus
Crisp, compelling, and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization
Strong empathy for partners and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader, with the ability to inspire others
Able to prioritize and execute to move projects forward
Capable of managing own time and team commitments; act with urgency and integrity
Able to establish positive relationships and collaborate with key stakeholders around accomplishing goals
Demonstrated ability to manage changing, multiple priorities
Accountable for results
3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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More about this job

Responsibilities

Lead and develop a partner success team, managing partner relationships, escalations, and coaching while driving product adoption, retention, satisfaction, and revenue growth. Analyze partner behavior and operational metrics, improve lifecycle processes and tools, and advocate for partner needs across marketing, product, and sales.

Requirements

Requires 3–5 years of relevant customer-facing experience and demonstrated ability to hire, develop, and lead teams through coaching, performance management, and succession planning. Candidates should have partner-focused experience, understand recurring-revenue value drivers, and bring strong analytical, communication, prioritization, and cross-functional collaboration skills; experience with Salesforce, Service Cloud, Totango or Gainsight, NetSuite, and Tableau is a plus.

Skills

People Management
Coaching And Performance Management
Customer Success
Customer Retention
Product Adoption
Revenue Growth
Data Analysis
KPI Monitoring
Churn Prevention
Cross-Functional Collaboration
Escalation Management
Process Improvement
Stakeholder Management
Communication
Prioritization

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Paid Volunteer Days
Pension Plan With Company Contributions
Employee Stock Purchase Program
Discounted Gym Access
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
Partner Advocacy
Customer Retention
Product Adoption
Expansion Sales
Recurring Revenue
Partner Lifecycle
Voice Of The Customer
Net Promoter Score
Key Performance Indicators
User Behavior Analysis
Churn Prevention
Salesforce
Service Cloud
Totango
Gainsight
NetSuite
Tableau
Business Intelligence
Cross-Functional Collaboration
Performance Management
Coaching
Process Improvement
Escalation Management
Partner Segmentation

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