Find work in Canada.

331,510 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Principal Engineer
Appnovation
Toronto, ON
Full-time
This is a senior technical leadership role with no direct reports. You will set a single, clear technical direction across multiple platform teams, making sure their architectures, data…
Added 12 mins ago
Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
Full-time
…the firm. While you will not be responsible for building the technical data pipelines to downstream consumers, your work directly ensures the accuracy of data driving our most critical…
Added 12 mins ago
Senior Service Technician
Specialty Gas Canada Inc
ON · Ontario, Canada
Full-time
The ideal candidate will lead by example - working alongside the team in the field while taking responsibility for technical quality, troubleshooting, safety, service standards, technician…
Added 12 mins ago
UX WRITER (6 month contract)
The Home Depot Canada
Toronto, ON
Full-time
Added 12 mins ago
Manager - SAP Warehouse Management
Owens & Minor
Canada
Full-time
…reports operational service level agreements across customers and technical operations…
Added 12 mins ago
AEM DAM Technical Lead
Mewar Infotech Limited
Canada
Contract
We are looking for an experienced AEM DAM Technical Lead with strong expertise in Adobe Experience Manager Assets/DAM and AEM as a Cloud Service.
Added 12 mins ago
Full Stack Developers - GOAPRDJP00001023
Emmaculate Global INC.
Canada
Contract
Lead technical discovery and deliver related Artifacts such as diagrams and documentation.
Added 12 mins ago
Digital Media Specialist
Arrivals + Departures
Toronto, ON
Full-time
You will serve as the technical expert for digital media, providing data and channel-specific insights to the Media Director. The level of direct client involvement (e.g., media plan…
Added 12 mins ago
Application Engineering Team Lead – HVAC & Chiller Systems
Aplin
Quebec, QC
Full-time
The Application Engineering Team Lead will lead and develop a team of application engineers responsible for delivering technically accurate, responsive, and commercially effective…
Added 12 mins ago
DIRECTEUR ADJOINT DE MAGASIN, VENTES SPÉCIALES
The Home Depot Canada
Regina, SK
Full-time
Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
Added 12 mins ago
Senior Product Manager, AI
Clio
Canada
Full-time
We are looking for a Senior Product Manager to lead product for AI Search. Lawyers live in their documents, emails, and matters, and they need to find the right one fast. More and more,…
Added 12 mins ago
RÉDACTEUR, EXPÉRIENCE D’UTILISATEUR – CAN
The Home Depot Canada
Toronto, ON
Full-time
Added 12 mins ago
Assistant Store Manager - 7052 Regina
The Home Depot Canada
Regina, SK
Full-time
Recruiting and placing Sales Associates with the appropriate skills for special order/installs (e.g., technical background, closing and follow-up skills)
Added 12 mins ago
Senior Mechanical Estimator
Green Infrastructure Partners
St. John's, NL
Full-time
…independently, coordinate cross-functional inputs, and play a lead role in winning work for our business. You will be expected to work closely and collaboratively with the entire estimating…
Added 12 mins ago
Supervisor, Maintenance Processing
Glencore
Elkford, BC
$123,000 to $145,000 CAD / year
Full-time
…to balance multiple priorities in a fast-paced, dynamic, and technical environment. A continuous improvement mindset, solid decision-making skills, and the ability to guide teams through…
Added 12 mins ago
Customer Specialist
Winnipeg Foundation
Winnipeg, MB
$44,908 to $53,890 CAD / year
Full-time
This position is the lead front-line presence for the Community Generosity team and is primarily responsible for handling incoming donor gifts and inquiries, as well as day-to-day donor…
Added 12 mins ago
Business Analyst
LanceSoft, Inc.
Halifax, NS
Contract
Partner with cross-functional business and technical teams to define project scope, objectives, timelines, and deliverables.
Added 12 mins ago
Fire Alarm System Supervisor
Olymbec
Montreal, QC
$80,000 to $90,000 CAD / year
Full-time
In this role, they lead a team of CCQ technicians, manage subcontractors, oversee budget tracking, and ensure strict compliance with applicable standards (ULC, NBC, NFC). Primarily focused…
Added 12 mins ago
Planning Scheduling Manager
Entourage Ressources Humaines - Entourage Human Resources
QC · South Shore, QC
$120,000 to $150,000 CAD / year
Full-time
Release work orders to production based on material and technical readiness.
Added 12 mins ago
Directeur(rice) adjoint(e), audit externe
Altis
Montreal, QC
Full-time
Are you an audit professional looking to take the next step in your career while continuing to build your technical expertise and leadership skills? We are recruiting an Assistant Manager,…
Added 12 mins ago
Mechanical Designer
Fundy Engineering
Saint John, NB
Full-time
Reporting to the Building Systems Lead mechanical engineer, the Mechanical Designer will be responsible for participating in overseeing and coordinating system engineering and design…
Added 12 mins ago
Senior Product Line Manager | Chef principal de ligne de produits
Vortex Aquatic Structures International
Pointe-Claire, QC
Full-time
Lead product marketing and sales enablement for the line.
Added 12 mins ago
Data Analyst-Python
LTM
Mississauga, ON
$103,554 to $115,200 CAD / year
Full-time
Lead data analysis projects ensuring timely and accurate delivery of results Design and implement automated data collection and processing systems using Python Communicate findings and…
Added 12 mins ago
Mechanical Engineering Technologist
Lambton Conveyor Limited
Chatham-Kent, ON · Wallaceburg, ON
$57,500 to $65,000 CAD / year
Full-time
Reporting to the Lead Product Engineer, the Mechanical Engineering Technologist will collaborate with all levels within the organization to support design and production initiatives.…
Added 12 mins ago
Senior Analytics Engineer
Securian Canada
Toronto, ON
$100,000 to $130,000 CAD / year
Full-time
Lead technical design reviews and contribute to analytics engineering best practices across the organization.

N-able

Manager, Customer Success

450 March Rd, 2nd Floor, Ottawa, ON, K2K 3K2, Canada

Job type: Full-time
Apply by: Sep 24, 2027
Experience: 3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Why N-able

At N-able, we’re not just helping businesses be secure - we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do - and in you.

We're seeking an energetic and business-focused Manager, Customer Success in our Ottawa Collaboration Hub. In this role, you will manage and develop a Partner Success team that engages with N-able partners to accelerate time-to-value by increasing adoption of features and products. This team will positively impact product adoption, expansion sales, and retention by delivering a best-in-class partner experience.

You'll manage direct reports through their responses to partner needs and serve as a point of direct partner contact and escalation. You'll work cross-functionally to drive issue resolution and provide feedback on business processes, while also developing the team through regular feedback, coaching, monitoring, and performance reviews.

Note: This is a hybrid role. Eligible candidates must be able to work on-site in our Ottawa Collaboration Hub.

What You'll Do

Build and lead a team of partner advocates who will manage partner relationships and understand the desired outcomes, technical landscapes, and business goals. Identify how N-able products can best meet partner needs
Drive partner success outcomes by influencing partner lifetime value, through retention, high product adoption, Partner satisfaction, and overall net promoter scores, enabling the expansion and new business growth through partner advocacy
Monitor team performance and provide coaching, as needed, to drive the delivery of KPIs
Analyze user behavior data to detect patterns and define activity scores. Leverage reports to automate partner campaigns geared towards increasing feature adoption and preventing churn
Measure the effectiveness of partner success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
Communicate directly with named partners and conduct data-driven analyses of partner behavior to measure feature adoption and predict at-risk accounts. Manage escalations from the team, as needed
Execute the partner lifecycle and uphold standards for mapping the partner journey and following through on listening points (e.g., usage, satisfaction, etc.), interventions, partner base segmentation, and the identification of opportunities for continuous improvement
Enable team through continuous process improvement and support the implementation of tools to drive efficiency and effectiveness
Contribute to scaling the business and enhancing technology, by monitoring and reporting on the effectiveness of partner-impacting systems
Internal partner advocacy - As the internal Voice of the Customer (VoC), drive alignment across N-able marketing, products, and sales
Provide 1:1 coaching and growth opportunity for team members through a defined performance management process. Track individual training and professional development plans and carry out other managerial duties
Contribute to defining people capabilities, profiles, and skills of high-performing partner success leaders
Motivate the team to reach its full capabilities. Recognize and develop stakeholder growth and create opportunities for high performance Translate company goals into the functional department and individual career goals and provide support and guidance to stakeholders
Manage the day-to-day operations of a partner success team
Develop team priorities and objectives
Contribute to the development of client processes that ensure long-term client relationships

What You'll Bring

Experience hiring, developing, and leading a world-class, customer-facing team; demonstrated people management capabilities including coaching, performance management, and succession management to drive high levels of employee engagement
Previous experience collaborating directly with renewals, sales, partner support, and products/engineering
Proven ability to execute in a partner-focused environment and advocate for partners across a cross-functional organization
Deep understanding of value drivers in recurring revenue business models
Strong empathy for partners and a passion for revenue and growth
Strong reasoning and analytical skills; able to structure thinking into a logical flow and sequence, easy for others to understand; able to create and work with conceptual frameworks
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader, with the ability to inspire others
Experience with Salesforce, Service Cloud, Totango/Gainsight, and NetSuite are a plus
Data-driven: experience with BI tools such as Tableau is a plus
Crisp, compelling, and practical style of organizing thoughts into writing and speech; able to communicate with all levels in an organization
Strong empathy for partners and a passion for revenue and growth; strong understanding of value drivers in recurring revenue business models
Enthusiastic and creative leader, with the ability to inspire others
Able to prioritize and execute to move projects forward
Capable of managing own time and team commitments; act with urgency and integrity
Able to establish positive relationships and collaborate with key stakeholders around accomplishing goals
Demonstrated ability to manage changing, multiple priorities
Accountable for results
3-5 years of relevant work experience in customer-facing roles such as renewals, sales, partner success, partner support, sales engineering, or account management

Purple Perks

Medical, dental and vision – for employee, partner, and children!
Generous PTO and observed holidays
2 Paid VoluNteer Days per year
Pension Plan with company-contribution
Employee Stock Purchase Program
Discounted gym access at several local facilities
FuN-raising opportunities as part of our giving program
N-ablite Learning – custom learning experience as part of our investment in you
The Way We Work – our hybrid working model based on trust and flexibility

About N-able

At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice - to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

Apply About employer

More about this job

Responsibilities

Lead and develop a partner success team, managing partner relationships, escalations, and coaching while driving product adoption, retention, satisfaction, and revenue growth. Analyze partner behavior and operational metrics, improve lifecycle processes and tools, and advocate for partner needs across marketing, product, and sales.

Requirements

Requires 3–5 years of relevant customer-facing experience and demonstrated ability to hire, develop, and lead teams through coaching, performance management, and succession planning. Candidates should have partner-focused experience, understand recurring-revenue value drivers, and bring strong analytical, communication, prioritization, and cross-functional collaboration skills; experience with Salesforce, Service Cloud, Totango or Gainsight, NetSuite, and Tableau is a plus.

Skills

People Management
Coaching And Performance Management
Customer Success
Customer Retention
Product Adoption
Revenue Growth
Data Analysis
KPI Monitoring
Churn Prevention
Cross-Functional Collaboration
Escalation Management
Process Improvement
Stakeholder Management
Communication
Prioritization

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
Paid Volunteer Days
Pension Plan With Company Contributions
Employee Stock Purchase Program
Discounted Gym Access
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Partner Success
Partner Advocacy
Customer Retention
Product Adoption
Expansion Sales
Recurring Revenue
Partner Lifecycle
Voice Of The Customer
Net Promoter Score
Key Performance Indicators
User Behavior Analysis
Churn Prevention
Salesforce
Service Cloud
Totango
Gainsight
NetSuite
Tableau
Business Intelligence
Cross-Functional Collaboration
Performance Management
Coaching
Process Improvement
Escalation Management
Partner Segmentation

Report this job