Jobs in Laval, QC and nearby

Jobs within 25 km of Laval, QC, Canada. Nearby towns and cities are included. Distances are straight-line, not driving distances.

32,984 listings · 4,837 employers Counted Oct 29, 2026. How we count

About these jobs

Employers hiring include Loblaw Companies Limited (1,103 listings), RI-MUHC | Research Institute of the MUHC | #rimuhc (806 listings), Shoppers Drug Mart (626 listings).

Common roles: Project manager, Retail sales associate, Software developer.

2,879 of these listings include employer-provided pay. Open a job to see its currency and pay period.

Advertised starting pay
Pay period	Median starting pay	Listings
CAD / hour	26.00	1,679
CAD / year	78,000.00	1,018
USD / year	100,000.00	73
USD / hour	40.00	71

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Workplace classifications: 0% remote, 31% hybrid, 69% on-site, 0% not specified. Hybrid and on-site classifications may be inferred from descriptions. Check the original ad.

Based on the dated count above. Listings can change. How we count

Jobs in Laval, QC and nearby

Within 25 km

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Added 1 day ago
QT
Level 2.5 AI Support Analyst (bilingual- French + English)
Q1 Technologies, Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
Added 1 day ago
AI
Azure SQL DBA
Apptoza Inc.
Montreal, QC
- Full-time
Added 1 day ago
OH
Product Program Manager
Omega Holdings
Montreal, QC
- Full-time
Added 1 day ago
QT
L3 MSSQL and Azure DBA(Need local candidate to Montreal, QC)
Q1 Technologies, Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
Added 1 day ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Added 1 day ago
CT
Terminal Manager
Central Transport
Montreal, QC
- $75,000 to $90,000 CAD / year
- Full-time
Added 1 day ago
QT
Desktop Senior Engineer(Banking/ Financial Services background)- Local to Montreal, QC
Q1 Technologies, Inc.
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
Added 1 day ago
Service - Caissier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
Added 1 day ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
Added 1 day ago
IF
Career Network Specialist
iA Financial Group
Montreal, QC
- Full-time
Added 1 day ago
New Truck Preparation Technician
Camions Excellence Peterbilt
Laval, QC
Added 1 day ago
Parts clerk - Insurance claims
Camions Excellence Peterbilt
Laval, QC · Montreal, QC
Added 1 day ago
New Truck Preparation Technician
Camions Excellence Peterbilt
Laval, QC
Added 1 day ago
Heavy-duty truck mechanic - Mobile unit
Camions Excellence Peterbilt
Laval, QC
Added 1 day ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
Mont-Royal, QC
- Full-time
Added 1 day ago
FC
Tarificateur(trice) – Assurance collective
First Canadian Financial Group
Pointe-Claire, QC
- Full-time
Added 1 day ago
R|
Postdoctoral Fellow - Surgical and Interventional Sciences
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Added 1 day ago
V
Junior Accountant
Valnet
Montreal, QC
- Full-time
Added 1 day ago
A
Fit Technician
Ardene
Laval, QC
- Full-time
Added 1 day ago
CC
Equipier, Housekeeping - Night shift
Corner Collection
Montreal, QC
- Full-time
Added 1 day ago
CD
Administrative Assistant
Centre de production de produits biologiques (CPPB) inc. / Biologics Manufacturing Centre (BMC) Inc.
Montreal, QC
- Full-time
Added 1 day ago
P
Administrative Assistant/Adjoint(e) administratif(ve)
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
Added 1 day ago
P
Chip Runners / Préposé aux tables de jeux
Playground
Kahnawake 14 Réserve Indienne, QC
- $20 CAD / hour
- Full-time
Added 1 day ago
C
Program Manager - Life Sciences (Hybrid)
CellCarta
Montreal, QC
- Full-time
Added 1 day ago
T
Personal Banking Associate (Full time) - Blainville, Seigneurie
TD
Blainville, QC
- Full-time

N2P Systems

AI Support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We are seeking a customer-focused AI Support Analyst Level 2.5 to support enterprise AI tools and assist employees with technical questions, troubleshooting, and product-related issues.

In this role, you will provide end-user support across a portfolio of AI applications, including Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other emerging AI products.

You will resolve common and intermediate issues, document user queries and solutions, and escalate complex technical problems to Level 3 engineering teams. You will also contribute to a structured knowledge base that supports the development of a future AI-powered support agent.

The successful candidate will combine strong technical support skills with excellent communication, documentation, troubleshooting, and knowledge-sharing abilities.

Key Responsibilities

Provide end-user support for enterprise AI applications through helpdesk tickets, support channels, email, and direAI Support Analyst Level 2.5ct inquiries.
Troubleshoot and resolve common and intermediate issues across the firm's AI product portfolio.
Document user queries, troubleshooting steps, resolutions, and escalations in a structured and consistent format.
Maintain and improve knowledge base articles, FAQs, self-help resources, and user guides.
Escalate complex issues to Level 3 engineering teams with complete troubleshooting details, supporting evidence, and relevant context.
Assist engineering and QA teams by reproducing reported issues, gathering evidence, and validating fixes.
Take ownership of one AI product as the designated point of contact while maintaining working knowledge of the broader AI portfolio.
Support knowledge transfer and provide coverage for the partner location when required.
Ensure smooth shift handovers by documenting outstanding issues, ongoing investigations, and required follow-up actions.
Share technical knowledge with colleagues, mentor team members, and contribute to team development.
Stay current with new AI tools, features, updates, and enterprise support practices.

Required Qualifications

Experience in technical support, IT service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 and a strong interest in enterprise AI tools and technologies.
Experience using ticketing systems and knowledge management platforms, such as ServiceNow, Jira, or Confluence.
Strong troubleshooting, incident triage, and problem-solving skills.
Excellent verbal and written communication skills, with a patient and customer-focused approach to end-user support.
Experience writing technical documentation, knowledge base articles, and troubleshooting guides.
Ability to capture, organize, and document technical issues and resolutions consistently.
Experience mentoring colleagues, sharing technical knowledge, and supporting team development.
Understanding of ITIL principles, incident management, and escalation procedures.
Ability to learn new AI products quickly and adapt to a rapidly evolving technology environment.

Core Competencies

Enterprise technical support and customer service.
AI application troubleshooting and user assistance.
Structured documentation and knowledge management.
Incident triage and Level 3 escalation.
Technical writing and knowledge transfer.
Cross-team collaboration and shift handovers.
Self-directed learning and continuous improvement.

Preferred Qualifications

Familiarity with enterprise AI platforms, including Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini.
Experience supporting AI-enabled applications in a corporate environment.
Knowledge of ITIL-based service management practices.
English/French bilingual proficiency is an asset for the Montreal location.

What We're Looking For

We are looking for a proactive, organized, and technically capable support professional who enjoys helping end users, solving problems, documenting solutions, and sharing knowledge with colleagues.

Candidates should be comfortable working across multiple AI platforms and supporting both users and technical engineering teams in an enterprise environment.

Apply About employer

More about this job

Responsibilities

Provide end-user support for enterprise AI applications, troubleshoot and document issues, and escalate complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with testing and issue reproduction, take ownership of an AI product, and support knowledge sharing and shift handovers.

Requirements

Candidates need enterprise technical, service desk, or application support experience, strong troubleshooting and communication skills, and experience with ticketing systems and technical documentation. Familiarity with Microsoft 365, ITIL practices, mentoring, and the ability to learn AI products quickly are also required; enterprise AI platform experience is preferred.

Skills

Enterprise Technical Support
Customer Service
AI Application Troubleshooting
Incident Triage
Problem-Solving
Technical Documentation
Knowledge Management
Level 3 Escalation
Ticketing Systems
Microsoft 365
ITIL
Communication
Mentoring
Knowledge Transfer
Cross-Team Collaboration
Shift Handovers

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Microsoft 365
ServiceNow
Jira
Confluence
Enterprise AI
Technical Support
IT Service Desk
Application Support
Troubleshooting
Incident Triage
ITIL
Incident Management
Escalation Procedures
Knowledge Base
Technical Documentation
Helpdesk Tickets
Quality Assurance
Issue Reproduction
End-User Support
Shift Handovers
Knowledge Transfer

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