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Added 9 mins ago
AC
Analyste De La Chaîne D'Approvisionnement | Supply Chain Analyst
Aston Carter
Longueuil, QC
- $42 to $48 CAD / hour
- Contract
We are seeking a highly analytical and technology-driven Supply Chain Analyst to support the Strategic Procurement organization. This role focuses on enabling data-driven decision-making,…
Added 9 mins ago
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Systems Analyst - Senior (Peoplesoft HCM exp)
Bevertec
Toronto, ON
- Contract
Job Role: Systems Analyst - Senior (Peoplesoft HCM exp)
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Analyst - AI & Data Transformation
Deloitte
Toronto, ON
- Full-time
As an Analyst on the AI and Data team, you'll collaborate with cross-functional experts to solve complex client problems at the intersection of business and AI. Your day could include:
Added 9 mins ago
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Senior Analyst/Associate, Transactions & Total Portfolio Risk
BCI
Victoria, BC
- $90,000 to $125,000 CAD / year
- Full-time
Reporting to the Principal, Transactions and Total Portfolio Risk, the Senior Analyst/Associate plays a central role in BCI’s investment risk function, supporting the Fixed Income & Credit…
Added 9 mins ago
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Analyst or Consultant, Government and Public Sector Solutions
Deloitte
Ottawa, ON
- Full-time
As an Analyst or Consultant, you'll work as part of a team to help solve our clients' toughest business challenges, supporting public sector leaders as they modernize programs and services…
Added 9 mins ago
RI
Senior Software Development Engineer in Test (SDET)
Rose International
Mississauga, ON
- Full-time
Certified Software Test Architect / ISTQB Advanced Level (Test Automation Engineer / Technical Test Analyst).
Added 9 mins ago
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Senior Business Analyst - Enterprise Data Management Office (EDMO)
TD
Toronto, ON
- Full-time
Acting with a high degree of independence, the Senior Business Analyst manages the JIRA delivery board, drives executive-level reporting, applies a product mindset to backlog and roadmap…
Added 24 mins ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Analyst, Procurement - Vendor Management & Insights, you will help strengthen CPP Investments’ strategic vendor management and commercial advisory capabilities.
Added 24 mins ago
GD
Systems Engineering Analysts - Working level
General Dynamics Missions System International
Calgary, AB
- Full-time
We’re looking for Systems Engineering Analyst to join our Systems of Systems (SoS) team and help design and evolve complex, mission-critical technology for the Canadian Armed Forces. As…
Added 24 mins ago
GD
Senior Human Factors Engineering Analyst
General Dynamics Missions System International
Ottawa, ON
- $110,000 to $138,000 CAD / year
- Full-time
We have a new opportunity for a Senior Human Factors Engineering Analyst to join our Ottawa team. Working with HFE and UX practitioners, engineers, customers, and end users, you will serve…
Added 39 mins ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Acts as the lead analyst/programmer for software development, and lead architect for data management and database solutions. Provides design input and strategic technical suggestions in…
Added 39 mins ago
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Senior Financial Analyst (16 Month Contract)
Vaco by Highspring
Toronto, ON
- Full-time
Added 39 mins ago
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Business Application Analyst
Security Distributors Inc - Canada
Toronto, ON
- Full-time
We're looking for a Business Applications Analyst to support and optimize SDI Canada's business applications and ERP systems.
Added 39 mins ago
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Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
Added 39 mins ago
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Business Analyst – Technology Training
NAV CANADA
Ottawa, ON
- Full-time
The Business Analyst - Technology Training supports the planning, coordination, analysis, governance, and continuous improvement of technology training programs, products, and services.…
Added 54 mins ago
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Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
The Financial Analyst, Sales Finance & Financial Planning and Analysis provides financial analysis, planning and reporting support to Sales Finance and Financial Planning & Analysis,…
Added 1 hour ago
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Marketing Data Analyst
Mindlance
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Added 1 hour ago
WM
AP Analyst
WPIC Marketing + Technologies
Vancouver, BC
- $60,000 to $70,000 CAD / year
- Full-time
Added 1 hour ago
Intern, Security Analyst - Winter Semester 2027
AlayaCare
Montreal, QC
Added 1 hour ago
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Senior Analyst, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
As a Senior Analyst, Marketing Science, you have a background in data analysis, statistics, econometrics, performance marketing, digital analytics, media planning/strategy, or something…
Added 1 hour ago
QT
Level 2.5 AI Support Analyst (bilingual- French + English)
Q1 Technologies, Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI - answering user questions across the firm’s AI portfolio (Microsoft Copilot, OpenAI ChatGPT,…
Added 1 hour ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Most analyst roles give you one system and one function. This one gives you an ERP implementation to shape, a finance team to support, sales and operations teams to partner with, and a…
Added 1 hour ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
We are seeking a curious and adaptable Innovation Analyst to join our Innovation and Strategic Projects team. This role suits someone with a consulting mindset who excels at…
Added 1 hour ago
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Senior Analyst/Associate, Corporate Development
Corix
Vancouver, BC
- Other
The Senior Analyst / Associate, Corporate Development will be a key member of the Corporate Development team, supporting the origination, evaluation, development, and execution of…
Added 1 hour ago
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Accounting Manager
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…NMR data analysis. Their newest open source software, NMRFx Analyst, is under rapid development and includes additional tools for NMR analysis to increase accessibility of processing. Both…

N2P Systems

AI Support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We are seeking a customer-focused AI Support Analyst Level 2.5 to support enterprise AI tools and assist employees with technical questions, troubleshooting, and product-related issues.

In this role, you will provide end-user support across a portfolio of AI applications, including Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other emerging AI products.

You will resolve common and intermediate issues, document user queries and solutions, and escalate complex technical problems to Level 3 engineering teams. You will also contribute to a structured knowledge base that supports the development of a future AI-powered support agent.

The successful candidate will combine strong technical support skills with excellent communication, documentation, troubleshooting, and knowledge-sharing abilities.

Key Responsibilities

Provide end-user support for enterprise AI applications through helpdesk tickets, support channels, email, and direAI Support Analyst Level 2.5ct inquiries.
Troubleshoot and resolve common and intermediate issues across the firm's AI product portfolio.
Document user queries, troubleshooting steps, resolutions, and escalations in a structured and consistent format.
Maintain and improve knowledge base articles, FAQs, self-help resources, and user guides.
Escalate complex issues to Level 3 engineering teams with complete troubleshooting details, supporting evidence, and relevant context.
Assist engineering and QA teams by reproducing reported issues, gathering evidence, and validating fixes.
Take ownership of one AI product as the designated point of contact while maintaining working knowledge of the broader AI portfolio.
Support knowledge transfer and provide coverage for the partner location when required.
Ensure smooth shift handovers by documenting outstanding issues, ongoing investigations, and required follow-up actions.
Share technical knowledge with colleagues, mentor team members, and contribute to team development.
Stay current with new AI tools, features, updates, and enterprise support practices.

Required Qualifications

Experience in technical support, IT service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 and a strong interest in enterprise AI tools and technologies.
Experience using ticketing systems and knowledge management platforms, such as ServiceNow, Jira, or Confluence.
Strong troubleshooting, incident triage, and problem-solving skills.
Excellent verbal and written communication skills, with a patient and customer-focused approach to end-user support.
Experience writing technical documentation, knowledge base articles, and troubleshooting guides.
Ability to capture, organize, and document technical issues and resolutions consistently.
Experience mentoring colleagues, sharing technical knowledge, and supporting team development.
Understanding of ITIL principles, incident management, and escalation procedures.
Ability to learn new AI products quickly and adapt to a rapidly evolving technology environment.

Core Competencies

Enterprise technical support and customer service.
AI application troubleshooting and user assistance.
Structured documentation and knowledge management.
Incident triage and Level 3 escalation.
Technical writing and knowledge transfer.
Cross-team collaboration and shift handovers.
Self-directed learning and continuous improvement.

Preferred Qualifications

Familiarity with enterprise AI platforms, including Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini.
Experience supporting AI-enabled applications in a corporate environment.
Knowledge of ITIL-based service management practices.
English/French bilingual proficiency is an asset for the Montreal location.

What We're Looking For

We are looking for a proactive, organized, and technically capable support professional who enjoys helping end users, solving problems, documenting solutions, and sharing knowledge with colleagues.

Candidates should be comfortable working across multiple AI platforms and supporting both users and technical engineering teams in an enterprise environment.

Apply About employer

More about this job

Responsibilities

Provide end-user support for enterprise AI applications, troubleshoot and document issues, and escalate complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with testing and issue reproduction, take ownership of an AI product, and support knowledge sharing and shift handovers.

Requirements

Candidates need enterprise technical, service desk, or application support experience, strong troubleshooting and communication skills, and experience with ticketing systems and technical documentation. Familiarity with Microsoft 365, ITIL practices, mentoring, and the ability to learn AI products quickly are also required; enterprise AI platform experience is preferred.

Skills

Enterprise Technical Support
Customer Service
AI Application Troubleshooting
Incident Triage
Problem-Solving
Technical Documentation
Knowledge Management
Level 3 Escalation
Ticketing Systems
Microsoft 365
ITIL
Communication
Mentoring
Knowledge Transfer
Cross-Team Collaboration
Shift Handovers

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Microsoft 365
ServiceNow
Jira
Confluence
Enterprise AI
Technical Support
IT Service Desk
Application Support
Troubleshooting
Incident Triage
ITIL
Incident Management
Escalation Procedures
Knowledge Base
Technical Documentation
Helpdesk Tickets
Quality Assurance
Issue Reproduction
End-User Support
Shift Handovers
Knowledge Transfer

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