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Added 11 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 11 mins ago
AI
Business System Analyst - D365
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Manager, Financial ERP, the D365 Business System Analyst is responsible to identify and drive the successful delivery of enhancement opportunities in the Microsoft Dynamics…
Added 11 mins ago
M
Senior Financial Analyst - Reporting and Database Management
Manulife
Toronto, ON · Waterloo, ON
- Full-time
The Group Benefits Financial Reporting, Planning and Analysis team is looking for a tech savvy Senior Financial Analyst to take ownership of our Advisor Rewards bonus database and reporting…
Added 11 mins ago
J
Analyst, Operational Performance / Hybrid
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
As an Analyst in Operational Performance, you will serve as a data steward responsible for managing, analyzing, and reporting on key operational metrics across our commercial real estate…
Added 40 mins ago
R
Junior Accountant
Raise
Mississauga, ON
- Full-time
(Nice-to-Have): Prior analyst/variance analysis experience is considered a strong asset.
Added 40 mins ago
SH
Business Analyst
SE Health
Markham, ON
- Full-time
The Business Analyst, Enterprise Value Delivery supports the successful delivery of enterprise transformation initiatives by translating business needs into clear, structured requirements…
Added 40 mins ago
SH
Senior Business Analyst
SE Health
Markham, ON
- Full-time
The Senior Business Analyst leads complex analysis work across enterprise initiatives with multiple business areas, systems, and delivery dependencies. The role operates with a high degree…
Added 40 mins ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Continuing Education is currently seeking a Recurring Part-time Technology / Facility Support Analyst.
Added 40 mins ago
AS
Sr. Business Analyst - ERP Transformation
Alquemy Search & Consulting
AB · Greater Edmonton Metropolitan Area
- Full-time
Seeking an experienced Senior Business Analyst to support a large-scale Enterprise Resource Planning (ERP) / Enterprise Asset Management (EAM) transformation program within a major capital…
Added 40 mins ago
B
Functional Analyst
Brunel
Calgary, AB
- $80 to $90 CAD / hour
- Contract
Functional Analyst – Enterprise Asset Management (EAM)
Added 40 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
The Financial Reporting team within the VP Finance & Services is currently seeking a Full-time Temporary Relief Analyst, Financial Reporting for approximately 1 year.
Added 41 mins ago
Business Analyst - Business Systems & Project Delivery
Surepoint Group
Edmonton, AB
Professional certification in business analysis or project management is considered an asset
Added 1 hour ago
B
Senior Analyst/Associate, Transactions & Total Portfolio Risk
BCI
Victoria, BC
- $90,000 to $125,000 CAD / year
- Full-time
Reporting to the Principal, Transactions and Total Portfolio Risk, the Senior Analyst/Associate plays a central role in BCI’s investment risk function, supporting the Fixed Income & Credit…
Added 1 hour ago
DG
Business Finance Analyst (Signature Dining)
Dexterra Group
Mississauga, ON
- Full-time
…States. Through our diverse businesses, we deliver facilities management, food services, remote workforce accommodations, forestry services, and other operational solutions that help…
Added 1 hour ago
BH
Technical Support Analyst
Bayshore HealthCare
Toronto, ON · Scarborough, ON
- Full-time
…from procurement to disposal in compliance with Bayshore’s IT asset management…
Added 1 hour ago
S
Lead Business Consultant, Enterprise Data Management & Data Integration
SimCorp
Toronto, ON
- Full-time
Take responsibility for major workstreams within SimCorp One® implementation projects, with a focus on data management, data integration, and investment operations processes for asset…
Added 1 hour ago
CI
Senior Analyst, Procurement
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
As Senior Analyst, Procurement - Vendor Management & Insights, you will help strengthen CPP Investments’ strategic vendor management and commercial advisory capabilities.
Added 1 hour ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
Acts as the lead analyst/programmer for software development, and lead architect for data management and database solutions. Provides design input and strategic technical suggestions in…
Added 1 hour ago
A
Automation Controls Sr. Analyst /Consultant
Accenture
Calgary, AB · Vancouver, BC · Mississauga, ON · Ottawa, ON · Toronto, ON
- Full-time
…efficiency, resilience, and business value throughout the product and asset…
Added 1 hour ago
K
Accounting Analyst
Keyera
Fort Saskatchewan, AB
- Full-time
The Accounting Analyst will primarily be responsible for invoice management and providing site accounting support across budgeting, projects, inventory, reporting, and process improvement.
Added 1 hour ago
C
Senior Financial Analyst
Campbell's
Mississauga, ON · CAN - ON - Mississauga
- Full-time
The Financial Analyst, Sales Finance & Financial Planning and Analysis provides financial analysis, planning and reporting support to Sales Finance and Financial Planning & Analysis,…
Added 1 hour ago
F
Business Analyst
FISPAN
Vancouver, BC
- Full-time
As a Business Analyst in FISPAN, you'll help bring new bank partners and payment rails to life. You'll join our flex delivery bench: rather than owning a fixed set of banks, you'll move…
Added 2 hours ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
AiGC is seeking an AML Reporting Analyst to support the integrity and regulatory compliance of Alberta's regulated iGaming market. Reporting to the Manager, AML Risk Analysis & Reporting,…
Added 2 hours ago
A
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Minimum of 5 years' relevant experience in financial and regulatory reporting within the mutual fund/asset management industries
Added 2 hours ago
BR
Research Analyst
BCA Research
Montreal, QC
- Full-time
The Research Analyst is responsible for conducting data analysis, developing research support materials and contributing to the production of investment research within a structured…

N2P Systems

AI Support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We are seeking a customer-focused AI Support Analyst Level 2.5 to support enterprise AI tools and assist employees with technical questions, troubleshooting, and product-related issues.

In this role, you will provide end-user support across a portfolio of AI applications, including Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other emerging AI products.

You will resolve common and intermediate issues, document user queries and solutions, and escalate complex technical problems to Level 3 engineering teams. You will also contribute to a structured knowledge base that supports the development of a future AI-powered support agent.

The successful candidate will combine strong technical support skills with excellent communication, documentation, troubleshooting, and knowledge-sharing abilities.

Key Responsibilities

Provide end-user support for enterprise AI applications through helpdesk tickets, support channels, email, and direAI Support Analyst Level 2.5ct inquiries.
Troubleshoot and resolve common and intermediate issues across the firm's AI product portfolio.
Document user queries, troubleshooting steps, resolutions, and escalations in a structured and consistent format.
Maintain and improve knowledge base articles, FAQs, self-help resources, and user guides.
Escalate complex issues to Level 3 engineering teams with complete troubleshooting details, supporting evidence, and relevant context.
Assist engineering and QA teams by reproducing reported issues, gathering evidence, and validating fixes.
Take ownership of one AI product as the designated point of contact while maintaining working knowledge of the broader AI portfolio.
Support knowledge transfer and provide coverage for the partner location when required.
Ensure smooth shift handovers by documenting outstanding issues, ongoing investigations, and required follow-up actions.
Share technical knowledge with colleagues, mentor team members, and contribute to team development.
Stay current with new AI tools, features, updates, and enterprise support practices.

Required Qualifications

Experience in technical support, IT service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 and a strong interest in enterprise AI tools and technologies.
Experience using ticketing systems and knowledge management platforms, such as ServiceNow, Jira, or Confluence.
Strong troubleshooting, incident triage, and problem-solving skills.
Excellent verbal and written communication skills, with a patient and customer-focused approach to end-user support.
Experience writing technical documentation, knowledge base articles, and troubleshooting guides.
Ability to capture, organize, and document technical issues and resolutions consistently.
Experience mentoring colleagues, sharing technical knowledge, and supporting team development.
Understanding of ITIL principles, incident management, and escalation procedures.
Ability to learn new AI products quickly and adapt to a rapidly evolving technology environment.

Core Competencies

Enterprise technical support and customer service.
AI application troubleshooting and user assistance.
Structured documentation and knowledge management.
Incident triage and Level 3 escalation.
Technical writing and knowledge transfer.
Cross-team collaboration and shift handovers.
Self-directed learning and continuous improvement.

Preferred Qualifications

Familiarity with enterprise AI platforms, including Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini.
Experience supporting AI-enabled applications in a corporate environment.
Knowledge of ITIL-based service management practices.
English/French bilingual proficiency is an asset for the Montreal location.

What We're Looking For

We are looking for a proactive, organized, and technically capable support professional who enjoys helping end users, solving problems, documenting solutions, and sharing knowledge with colleagues.

Candidates should be comfortable working across multiple AI platforms and supporting both users and technical engineering teams in an enterprise environment.

Apply About employer

More about this job

Responsibilities

Provide end-user support for enterprise AI applications, troubleshoot and document issues, and escalate complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with testing and issue reproduction, take ownership of an AI product, and support knowledge sharing and shift handovers.

Requirements

Candidates need enterprise technical, service desk, or application support experience, strong troubleshooting and communication skills, and experience with ticketing systems and technical documentation. Familiarity with Microsoft 365, ITIL practices, mentoring, and the ability to learn AI products quickly are also required; enterprise AI platform experience is preferred.

Skills

Enterprise Technical Support
Customer Service
AI Application Troubleshooting
Incident Triage
Problem-Solving
Technical Documentation
Knowledge Management
Level 3 Escalation
Ticketing Systems
Microsoft 365
ITIL
Communication
Mentoring
Knowledge Transfer
Cross-Team Collaboration
Shift Handovers

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Microsoft 365
ServiceNow
Jira
Confluence
Enterprise AI
Technical Support
IT Service Desk
Application Support
Troubleshooting
Incident Triage
ITIL
Incident Management
Escalation Procedures
Knowledge Base
Technical Documentation
Helpdesk Tickets
Quality Assurance
Issue Reproduction
End-User Support
Shift Handovers
Knowledge Transfer

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