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Added 11 mins ago
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Marketing Data Analyst
Mindlance
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Analyze marketing and customer campaign data to generate actionable business insights
Added 11 mins ago
BG
Senior Procurement Analyst - Property Management
Brandt Group of Companies
Zehner
- Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 11 mins ago
BG
Procurement Analyst
Brandt Group of Companies
Zehner
- Full-time
Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the…
Added 26 mins ago
Intern, Security Analyst - Winter Semester 2027
AlayaCare
Montreal, QC
Support incident response activities by helping analyze events, gather evidence, and document findings.
Added 41 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
…performance and business planning (45%). The third will be backup support for the order desk with a speciality focus on truck & trailer products during heavy customer traffic and vacation…
Added 41 mins ago
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Fuel Accounting Analyst
Alimentation Couche-Tard
Laval, QC
- Full-time
At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on…
Added 41 mins ago
QT
Level 2.5 AI Support Analyst (bilingual- French + English)
Q1 Technologies, Inc.
Montreal, QC
- $110,000 to $120,000 CAD / year
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end user AI - answering user questions across the firm’s AI portfolio (Microsoft Copilot, OpenAI ChatGPT,…
Added 41 mins ago
ST
Finance/Operations Analyst (ERP implementation)
SmartD Technologies
Montreal, QC
- $80,000 to $95,000 CAD / year
- Full-time
Most analyst roles give you one system and one function. This one gives you an ERP implementation to shape, a finance team to support, sales and operations teams to partner with, and a…
Added 41 mins ago
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Senior Business Systems Analyst (Guidewire) - PolicyCenter & BillingCenter
Akkodis
Toronto, ON
- Contract
Akkodis is seeking an experienced Senior Business Systems Analyst consultant to support Guidewire PolicyCenter and BillingCenter Cloud implementations, enhancements, and integrations for a…
Added 41 mins ago
TT
Salesforce Functional Designer
Tamanna Technology
Toronto, ON · Greater Toronto Area, Canada
- Contract
Support QA by providing functional scenarios, clarifying requirements and validating test cases against business needs
Added 41 mins ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
We are seeking a curious and adaptable Innovation Analyst to join our Innovation and Strategic Projects team. This role suits someone with a consulting mindset who excels at…
Added 41 mins ago
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Accounting Manager
Nanalysis
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…active Chartered Professional Accountant (CPA) designation to support month-end close, financial reporting under IFRS within a publicly traded company environment, and oversight of accounts…
Added 56 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 56 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution…
Added 56 mins ago
T
Actuarial Analyst II
TD
Toronto, ON
- Full-time
Multiple Actuarial Analyst II positions are available within the GI Pricing and Profitability team. As an Actuarial Analyst II , you will focus on delivering high-quality actuarial analyses…
Added 1 hour ago
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Business Enablement Analyst co-op
CIBC
Toronto, ON
- Full-time
The Business Enablement Analyst co-op will play a vital role in managing and optimizing the Allego Learning Management System (LMS). You’ll ensure the platform runs smoothly, help users get…
Added 1 hour ago
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Analyst, FIU Regulatory Reporting
CIBC
Toronto, ON
- Full-time
As a member of FIU Operation Team, the Analyst, FIU Regulatory Reporting is responsible for supporting the execution of the FIU’s regulatory submissions as it relates to AML investigative…
Added 1 hour ago
CT
Senior Procurement Analyst
Canadian Tire Corporation
Toronto, ON
- Full-time
…Merchandising teams in saving over $100 MM. The Senior Procurement Analyst (SPA) has played a significant role in realizing those savings. The SPA will contribute to the financial…
Added 1 hour ago
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Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
The Credit Analyst, Real Estate Finance will facilitate decisioning and analysis of all types of credit information to support real estate related lending decisions and processes for the…
Added 1 hour ago
Senior Analyst, Financial Accounting & Reporting
Scotiabank
Toronto, ON
The Senior Analyst, Global Finance – Subsidiary Financial Accounting and Reporting supports accurate and timely financial reporting for Scotia Capital Inc. and other wholly owned…
Added 1 hour ago
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Ingénieur analyste - Systèmes de contrôle / Engineer, Analyst - Control Systems
RTX
Longueuil, QC
- Full-time
Added 1 hour ago
Senior Financial Reporting Analyst | Great West
The Canada Life Assurance Company
Winnipeg, MB
The Senior Financial Reporting Analyst supports SAP-related business, accounting and financial reporting processes within Lifeco Global across Canada, Europe (UK, Germany, Ireland,…
Added 1 hour ago
SD
PeopleSoft Systems Analyst
Symbiotic Digital
Toronto, ON · Queen's Park Ontario Provincial Government, Ontario
- Contract
Analyst to support a business-critical Human Capital Management (HCM)
Added 1 hour ago
CO
Network Analyst
City of Leduc
Prince George, BC · Civic Centre
- Full-time
We are seeking a temporary, full-time Network Analyst to join our team for a two-year term starting January 04, 2027 & ending January 12, 2029. This role is ideal for a technology…
Added 1 hour ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured…

N2P Systems

AI Support Analyst

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

We are seeking a customer-focused AI Support Analyst Level 2.5 to support enterprise AI tools and assist employees with technical questions, troubleshooting, and product-related issues.

In this role, you will provide end-user support across a portfolio of AI applications, including Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, Grok, Google Gemini, and other emerging AI products.

You will resolve common and intermediate issues, document user queries and solutions, and escalate complex technical problems to Level 3 engineering teams. You will also contribute to a structured knowledge base that supports the development of a future AI-powered support agent.

The successful candidate will combine strong technical support skills with excellent communication, documentation, troubleshooting, and knowledge-sharing abilities.

Key Responsibilities

Provide end-user support for enterprise AI applications through helpdesk tickets, support channels, email, and direAI Support Analyst Level 2.5ct inquiries.
Troubleshoot and resolve common and intermediate issues across the firm's AI product portfolio.
Document user queries, troubleshooting steps, resolutions, and escalations in a structured and consistent format.
Maintain and improve knowledge base articles, FAQs, self-help resources, and user guides.
Escalate complex issues to Level 3 engineering teams with complete troubleshooting details, supporting evidence, and relevant context.
Assist engineering and QA teams by reproducing reported issues, gathering evidence, and validating fixes.
Take ownership of one AI product as the designated point of contact while maintaining working knowledge of the broader AI portfolio.
Support knowledge transfer and provide coverage for the partner location when required.
Ensure smooth shift handovers by documenting outstanding issues, ongoing investigations, and required follow-up actions.
Share technical knowledge with colleagues, mentor team members, and contribute to team development.
Stay current with new AI tools, features, updates, and enterprise support practices.

Required Qualifications

Experience in technical support, IT service desk, or application support within an enterprise environment.
Familiarity with Microsoft 365 and a strong interest in enterprise AI tools and technologies.
Experience using ticketing systems and knowledge management platforms, such as ServiceNow, Jira, or Confluence.
Strong troubleshooting, incident triage, and problem-solving skills.
Excellent verbal and written communication skills, with a patient and customer-focused approach to end-user support.
Experience writing technical documentation, knowledge base articles, and troubleshooting guides.
Ability to capture, organize, and document technical issues and resolutions consistently.
Experience mentoring colleagues, sharing technical knowledge, and supporting team development.
Understanding of ITIL principles, incident management, and escalation procedures.
Ability to learn new AI products quickly and adapt to a rapidly evolving technology environment.

Core Competencies

Enterprise technical support and customer service.
AI application troubleshooting and user assistance.
Structured documentation and knowledge management.
Incident triage and Level 3 escalation.
Technical writing and knowledge transfer.
Cross-team collaboration and shift handovers.
Self-directed learning and continuous improvement.

Preferred Qualifications

Familiarity with enterprise AI platforms, including Microsoft Copilot, ChatGPT, Claude, Grok, and Gemini.
Experience supporting AI-enabled applications in a corporate environment.
Knowledge of ITIL-based service management practices.
English/French bilingual proficiency is an asset for the Montreal location.

What We're Looking For

We are looking for a proactive, organized, and technically capable support professional who enjoys helping end users, solving problems, documenting solutions, and sharing knowledge with colleagues.

Candidates should be comfortable working across multiple AI platforms and supporting both users and technical engineering teams in an enterprise environment.

Apply About employer

More about this job

Responsibilities

Provide end-user support for enterprise AI applications, troubleshoot and document issues, and escalate complex problems to Level 3 engineering teams. Maintain knowledge resources, assist with testing and issue reproduction, take ownership of an AI product, and support knowledge sharing and shift handovers.

Requirements

Candidates need enterprise technical, service desk, or application support experience, strong troubleshooting and communication skills, and experience with ticketing systems and technical documentation. Familiarity with Microsoft 365, ITIL practices, mentoring, and the ability to learn AI products quickly are also required; enterprise AI platform experience is preferred.

Skills

Enterprise Technical Support
Customer Service
AI Application Troubleshooting
Incident Triage
Problem-Solving
Technical Documentation
Knowledge Management
Level 3 Escalation
Ticketing Systems
Microsoft 365
ITIL
Communication
Mentoring
Knowledge Transfer
Cross-Team Collaboration
Shift Handovers

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Copilot
OpenAI ChatGPT
Anthropic Claude
Grok
Google Gemini
Microsoft 365
ServiceNow
Jira
Confluence
Enterprise AI
Technical Support
IT Service Desk
Application Support
Troubleshooting
Incident Triage
ITIL
Incident Management
Escalation Procedures
Knowledge Base
Technical Documentation
Helpdesk Tickets
Quality Assurance
Issue Reproduction
End-User Support
Shift Handovers
Knowledge Transfer

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