Application Support Engineer – Akamai, Web Infrastructure & Media Systems

We are seeking an experienced Application Support Engineer with expertise in web infrastructure, production application support, and Akamai content delivery technologies.

In this role, you will support the availability, security, and performance of enterprise web applications and media platforms.

You will troubleshoot complex technical issues, manage Akamai delivery configurations, monitor production systems, and collaborate with engineering and operations teams to maintain reliable services.

Experience supporting radio and television broadcast applications, deskside support, or other media technology environments is particularly valuable.

This opportunity is ideal for a technical professional who combines strong troubleshooting skills with practical knowledge of web delivery infrastructure and production support operations.

Key Responsibilities

• Troubleshoot network, application, and system issues using logs, diagnostic tools, and performance monitoring.
• Configure and maintain Akamai web delivery solutions, including caching, routing, website optimization, and application delivery.
• Support Akamai NetStorage and related content delivery configurations across multiple environments.
• Monitor production systems, investigate performance issues, and conduct root cause analysis.
• Manage DNS configurations, SSL certificates, domains, and URL redirects.
• Support web application security and related technologies, including Web Application Firewall (WAF) configurations.
• Coordinate with DevOps, CloudOps, developers, internal support teams, and external vendors to resolve technical issues.
• Follow ITIL-based incident management, change management, and problem management processes.
• Manage application access, security administration, and service requests.
• Prepare technical documentation, incident reports, troubleshooting guides, and user documentation.
• Support mobile applications across iOS and Android platforms.
• Participate in a rotational on-call schedule and help maintain service-level commitments.
• Contribute to media technology projects involving new functionality and enhancements to existing business applications.

Required Qualifications

• Hands-on experience with Akamai web delivery technologies and application support.
• Strong experience with Jira and Confluence in technical support environments.
• Solid understanding of DNS management and SSL certificates.
• Experience troubleshooting network, application, and system issues in production environments.
• Familiarity with ITIL processes, including incident, change, and problem management.
• Experience monitoring production systems and performing root cause analysis.
• Experience supporting media, broadcast applications, deskside operations, or related technology environments.

Preferred Qualifications :

Experience with one or more of the following technologies will be an advantage:

• Akamai NetStorage and advanced delivery configurations.
• Akamai security solutions, including SiteShield, Kona Site Defender, WAF, Prolexic, and Bot Manager.
• AWS and Azure infrastructure.
• NGINX and Apache web servers.
• Heroku or similar cloud-based application platforms.
• Akamai Cloudlets, caching policies, routing, and web performance optimization.
• Media players, streaming technologies, and broadcast workflows.
• Mobile application support across iPad, iPhone, and Android devices.
• Previous experience as a Webmaster or in a dedicated Akamai support role.

What Success Looks Like

• Resolving production incidents efficiently while minimizing service disruption.
• Maintaining reliable and secure web delivery infrastructure.
• Identifying root causes and implementing effective corrective actions.
• Supporting successful delivery of media technology enhancements.
• Collaborating effectively with technical teams and vendors to meet service-level expectations.