Pharmacy Implementation Specialist – Kroll

We are seeking a Pharmacy Implementation Specialist to support the rollout and deployment of the Kroll Pharmacy Management System across Pharmaprix locations in Quebec.

This is an exciting opportunity for someone with retail pharmacy experience and a strong understanding of pharmacy management systems. You will play a key role in helping pharmacy teams transition to Kroll, ensuring successful system implementation, operational readiness, and smooth store launches.

Working closely with pharmacy staff, operations leaders, IT teams, and corporate stakeholders, you will provide hands-on implementation support, training, and troubleshooting throughout the deployment process.

Key Responsibilities

• Support Pharmaprix pharmacy locations during the implementation and rollout of the Kroll Pharmacy Management System.
• Deliver on-site and remote training to pharmacy staff, ensuring effective system adoption.
• Coordinate pre-implementation activities and assess store readiness for system conversion and go-live.
• Validate operational and technical requirements before launching the new pharmacy management system.
• Assist pharmacy teams with transitioning to new workflows, processes, and system functionalities.
• Identify and resolve implementation challenges, escalating technical issues when necessary.
• Collaborate with pharmacy operations, IT support, and corporate stakeholders to ensure successful deployments.
• Document implementation progress, technical issues, and operational challenges.
• Ensure pharmacy locations are fully operational and confident using the Kroll system following deployment.

Required Qualifications & Experience

• Previous experience working in a retail pharmacy environment.
• Experience with pharmacy management systems and pharmacy operations.
• Familiarity with Kroll Pharmacy Management System is highly desirable.
• Knowledge of AssystRx is considered a strong asset.
• Experience supporting software implementations, system rollouts, or technology transitions is an advantage.
• Strong communication and training skills, particularly when supporting pharmacy professionals.
• Ability to travel frequently across Quebec (approximately 80%).
• Valid driver's licence and access to a reliable vehicle.
• Flexibility to work evenings, weekends, and variable schedules based on store deployment timelines.
• Strong organizational, documentation, and problem-solving skills.
• Ability to work independently in a fast-paced implementation environment.

What Makes This Opportunity Interesting?

• Opportunity to contribute to a large-scale pharmacy technology transformation.
• Hands-on exposure to pharmacy systems implementation and deployment.
• Direct collaboration with pharmacy professionals, operations teams, and IT stakeholders.
• Competitive annual compensation of CAD $90,000–$100,000.

Location & Travel

This position is based in Montreal, Quebec, with extensive travel to Pharmaprix pharmacy locations across Quebec. Approximately 80% travel should be expected.