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N2P Systems

Senior Desktop Engineer

  • Montreal, QC, Canada

$110,000 to $120,000 CAD / year · Full-time

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Job details

Pay
$110,000 to $120,000 CAD / year
Job type
Full-time
Apply by
Posting language
English
Posted

Original job description

The Senior Desktop Engineer will provide advanced end-user computing and desktop support within a large enterprise environment. The role focuses on endpoint management, desktop operating systems, virtual desktop infrastructure, enterprise application support, and IT service management. The engineer will help maintain a secure, reliable, and productive end-user technology environment while supporting global users, resolving complex technical issues, and contributing to desktop modernization initiatives.

Key Responsibilities

  • Provide advanced technical support for enterprise desktop and end-user computing environments.
  • Support Windows and macOS endpoints, Microsoft 365 applications, and enterprise business applications.
  • Administer and troubleshoot endpoint management platforms, including Microsoft Intune, Microsoft Endpoint Manager, and SCCM/MECM.
  • Support Active Directory, Microsoft Entra ID, Group Policy, authentication, and access management.
  • Troubleshoot virtual desktop environments, including Azure Virtual Desktop, Citrix Virtual Apps & Desktops, VMware Horizon, and Remote Desktop Services.
  • Resolve application, connectivity, VPN, printing, browser, and Microsoft 365 issues.
  • Diagnose network connectivity issues involving Wi-Fi, LAN/WAN, DNS, and DHCP fundamentals.
  • Manage incidents, problems, service requests, knowledge articles, and change activities using IT service management processes.
  • Support endpoint security controls, compliance requirements, and service transition activities.
  • Contribute to large-scale desktop migrations, device refresh programs, and endpoint modernization initiatives.
  • Maintain technical documentation and support knowledge management practices.

Required Skills & Qualifications

  • At least eight years of experience in End User Computing (EUC) and desktop support.
  • Strong technical knowledge of enterprise desktop environments and endpoint computing technologies.
  • Experience troubleshooting desktop operating systems, enterprise applications, and end-user connectivity issues.
  • Familiarity with endpoint management, directory services, authentication, and access controls.
  • Understanding of IT service management processes, including incident management, problem management, request fulfillment, and change management.
  • Experience using enterprise support tools and administering desktop environments at scale.
  • Ability to support enterprise users while maintaining security, service quality, and operational reliability.

Preferred Qualifications

  • Experience supporting banking and financial services environments.
  • Expertise in large-scale desktop migrations and device refresh programs.
  • Microsoft Modern Desktop Administrator certification.
  • ITIL Foundation certification.
  • Experience supporting global enterprise user communities.
  • Knowledge of endpoint security controls, compliance requirements, and modern endpoint management practices.
  • Experience with PowerShell automation and Microsoft 365 administration tools.

Apply directly at: https://www.n2psystems.com/jobs/REQ-43706

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More about this job

Responsibilities

Provide advanced support for enterprise desktop environments, endpoints, applications, identity and access systems, and virtual desktop platforms, resolving complex technical and connectivity issues for global users. Manage service incidents and changes, support endpoint security and compliance, maintain documentation, and contribute to desktop migrations, device refreshes, and modernization initiatives.

Requirements

Requires at least eight years of end-user computing and desktop support experience, strong knowledge of enterprise desktop technologies, and experience troubleshooting operating systems, applications, and connectivity. Candidates should be familiar with endpoint management, directory services, access controls, and IT service management; preferred qualifications include financial services experience, relevant Microsoft or ITIL certifications, PowerShell, and Microsoft 365 administration.

Skills

  • End-User Computing
  • Desktop Support
  • Windows
  • macOS
  • Microsoft 365
  • Microsoft Intune
  • Microsoft Endpoint Manager
  • SCCM/MECM
  • Active Directory
  • Microsoft Entra ID
  • Group Policy
  • Azure Virtual Desktop
  • Citrix Virtual Apps & Desktops
  • VMware Horizon
  • IT Service Management
  • PowerShell

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Customer Service & Support
  • Security & Safety

Keywords

  • End-User Computing
  • Desktop Support
  • Windows
  • macOS
  • Microsoft 365
  • Microsoft Intune
  • Microsoft Endpoint Manager
  • SCCM/MECM
  • Active Directory
  • Microsoft Entra ID
  • Group Policy
  • Azure Virtual Desktop
  • Citrix Virtual Apps & Desktops
  • VMware Horizon
  • Remote Desktop Services
  • IT Service Management
  • Incident Management
  • Problem Management
  • Change Management
  • Endpoint Security
  • PowerShell
  • Device Refresh
  • Desktop Migration
  • ITIL Foundation
  • Microsoft Modern Desktop Administrator
  • Banking and Financial Services
  • DNS
  • DHCP
  • VPN
  • Wi-Fi

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