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N2P Systems

Senior IVR Developer – Cisco CVP / Call Studio

  • Toronto, ON, Canada

$110,000 to $120,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay
$110,000 to $120,000 CAD / year
Job type
Full-time
Closing date
Experience
4+ years of experience in DTMF IVR application development within Contact Center environments.
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

We are looking for a Senior IVR Developer with strong hands-on experience in DTMF IVR application development, Cisco CVP, and Cisco Call Studio.

The ideal candidate will have experience building and integrating enterprise IVR applications using Java, VXML, Cisco CVP/Call Studio, REST APIs, and Contact Center technologies.

Experience with AWS Amazon Connect is a plus.

Key Responsibilities

  • Design, develop, enhance, and support DTMF IVR applications in enterprise Contact Center environments.
  • Develop IVR applications using Cisco CVP, Cisco Call Studio, and VXML Server.
  • Develop and maintain CVP Custom Elements using Java.
  • Build integrations between IVR applications and backend systems using HTTP REST APIs, OAuth2, XML Web Services, and MS SQL Server.
  • Develop customer self-service solutions and IVR workflows.
  • Integrate IVR applications with UCCE/ICM routing scripts.
  • Work with DNIS, queuing, skill groups, CTI variables, and Finesse Agent Desktop integrations.
  • Support data sharing between IVR applications and Agent Desktop environments.
  • Troubleshoot and enhance existing IVR and Contact Center applications.
  • Participate in ongoing maintenance, enhancements, and production support activities.
  • Work with QA and technical teams to test and deploy IVR solutions.

Required Qualifications

  • 4+ years of experience in DTMF IVR application development within Contact Center environments.
  • Hands-on experience with Cisco CVP and/or Cisco Call Studio.
  • Experience with VXML Server.
  • Experience developing CVP Custom Elements using Java.
  • Strong Java development experience.
  • Experience with Apache Tomcat.
  • Experience integrating IVR applications with backend systems using:
  • HTTP REST APIs
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • Experience developing customer self-service IVR solutions.
  • Experience with UCCE / ICM integration.
  • Knowledge of:
  • UCCE/ICM routing scripts
  • DNIS
  • Skill-group queuing
  • CTI variables
  • Finesse Agent Desktop
  • Experience with Cyara or similar Contact Center testing tools.

Nice to Have

  • Experience with AWS Amazon Connect.
  • Experience working with modern cloud-based Contact Center platforms.
  • Experience with enterprise Contact Center integrations.
About employer
More about this job

Responsibilities

Design, develop, enhance, and support enterprise DTMF IVR applications using Cisco CVP, Call Studio, VXML, and Java, including custom elements and customer self-service workflows. Integrate IVR applications with backend systems and UCCE/ICM routing, support agent desktop data sharing, and contribute to testing, deployment, troubleshooting, and production support.

Requirements

Requires at least four years of DTMF IVR development experience, hands-on Cisco CVP and/or Call Studio and VXML Server experience, and strong Java skills, including CVP Custom Elements and Apache Tomcat. Candidates should also have experience with backend integrations, customer self-service IVR, UCCE/ICM, Contact Center routing concepts, and Cyara or similar testing tools; AWS Amazon Connect is a plus.

Skills

  • DTMF IVR Development
  • Cisco CVP
  • Cisco Call Studio
  • VXML Server
  • Java
  • Apache Tomcat
  • REST APIs
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • UCCE/ICM Integration
  • Contact Center Routing
  • CTI Variables
  • Finesse Agent Desktop
  • Cyara
  • AWS Amazon Connect

Visa sponsorship

Not detected in the job text

Categories

  • Technology
  • Software
  • Customer Service & Support

Keywords

  • DTMF IVR
  • Cisco CVP
  • Cisco Call Studio
  • VXML Server
  • Java
  • CVP Custom Elements
  • Apache Tomcat
  • HTTP REST APIs
  • OAuth2
  • XML Web Services
  • MS SQL Server
  • Customer Self-Service
  • UCCE
  • ICM
  • Routing Scripts
  • DNIS
  • Skill Groups
  • Queuing
  • CTI Variables
  • Finesse Agent Desktop
  • Cyara
  • Contact Center
  • AWS Amazon Connect
  • Enterprise Integrations

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