Closed listing

Senior QA Automation Engineer – Contact Center (French Speaking)

Toronto, ON, Canada

$110,000 to $120,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Closing date: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are looking for a Senior QA Automation Engineer with strong experience in Contact Center platforms, IVR/routing automation, and test automation, along with French-speaking capability.

The ideal candidate will have hands-on experience testing Contact Center technologies and automating IVR, routing, Agent Desktop, UI, and API workflows. Experience with Cyara, Hammer, Selenium, Postman, Karate, and Java is highly relevant.

Experience with AWS Amazon Connect is a plus.

Key Responsibilities

Design, develop, and execute automated test strategies for Contact Center platforms and applications.
Perform IVR and routing automation testing using tools such as Cyara, Hammer, or similar Contact Center testing platforms.
Develop and maintain automated tests across UI and APIs.
Perform Agent Desktop automation and testing.
Validate Contact Center workflows, integrations, and end-to-end customer journeys.
Support maintenance releases, enhancements, and ongoing production/support activities.
Provide technical leadership for testing initiatives and automation activities.
Analyze test results, identify defects, and work with development and technical teams through resolution.
Collaborate with cross-functional teams in a structured Agile environment.
Use development and collaboration tools such as Git/Bitbucket, JIRA, Confluence, IntelliJ, and Eclipse.

Required Qualifications

Strong experience in Quality Engineering / QA Automation, preferably within Contact Center platforms.
Hands-on experience with IVR and/or routing automation.
Experience with Contact Center testing tools such as Cyara or Hammer.
Strong experience with UI and API automation testing.
Strong Core Java knowledge.
Experience with Agent Desktop automation/testing.
Experience working in a structured Agile environment.
Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.
French-speaking capability with the ability to work effectively in a French-speaking/testing environment.

Nice to Have

Experience with AWS Amazon Connect.
Additional Contact Center / CCaaS platform experience.
Experience with IVR, routing, or customer-service technology ecosystems.

About employer

More about this job

Responsibilities

Design and execute automated testing strategies for Contact Center platforms, including IVR, routing, Agent Desktop, UI, API, integrations, and end-to-end customer journeys. Lead automation initiatives, analyze results and defects, support releases and production activities, and collaborate with technical teams in an Agile environment.

Requirements

Candidates need strong QA automation experience, hands-on Contact Center IVR or routing testing, UI and API automation skills, Core Java knowledge, and Agent Desktop testing experience. French-speaking capability, experience with Cyara or Hammer, and familiarity with Agile and development collaboration tools are required; AWS Amazon Connect experience is a plus.

Skills

Quality Assurance Automation
Contact Center Testing
IVR Automation
Routing Automation
UI Automation
API Automation
Agent Desktop Testing
Core Java
Cyara
Hammer
Selenium
Postman
Karate
Agile
Git
French

Visa sponsorship

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Keywords

Quality Engineering
QA Automation
Contact Center
IVR
Routing
Agent Desktop
Cyara
Hammer
Selenium
Postman
Karate
Core Java
AWS Amazon Connect
UI Testing
API Testing
End-to-End Testing
Agile
Git
Bitbucket
JIRA
Confluence
IntelliJ
Eclipse
CCaaS
French

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