Closed listing

Senior QA Automation Engineer – Contact Center / IVR

Toronto, ON, Canada

$110,000 to $120,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $110,000 to $120,000 CAD / year
Job type: Full-time
Closing date: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are looking for a Senior QA Automation Engineer with strong experience in Contact Center platforms, IVR/routing automation, and test automation.

The ideal candidate will have hands-on experience testing Contact Center technologies and automating IVR, routing, agent desktop, UI, and API workflows. Experience with tools such as Cyara, Hammer, Selenium, Postman, or Karate is highly relevant.

Experience with Amazon Connect is a strong plus.

Key Responsibilities

Design, develop, and execute automated test strategies for Contact Center platforms and applications.
Perform IVR and routing automation testing using tools such as Cyara, Hammer, or similar platforms.
Develop and maintain automated tests across UI and APIs.
Perform Agent Desktop automation and testing.
Validate Contact Center workflows, integrations, and end-to-end customer journeys.
Participate in maintenance releases, enhancements, and ongoing production/support activities.
Provide technical leadership and contribute to test automation best practices.
Collaborate with developers, business teams, and other QA/QE professionals in a structured Agile environment.
Analyze test results, identify defects, and work with technical teams through resolution.
Use standard development and collaboration tools such as Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.

Required Qualifications

Strong experience in Quality Engineering / QA Automation, preferably within Contact Center platforms.
Hands-on experience with IVR and/or routing automation.
Experience with one or more Contact Center testing tools such as Cyara or Hammer.
Strong experience with automation testing across UI and APIs.
Experience with one or more of:
Selenium
Postman
Karate
Strong Core Java knowledge.
Experience with Agent Desktop automation/testing.
Experience working in a structured Agile environment.
Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.

Nice to Have

Experience with AWS Amazon Connect.
Additional Contact Center / CCaaS platform experience.
Experience with IVR, routing, or customer-service technology ecosystems.

About employer

More about this job

Responsibilities

Design and execute automated testing for contact center platforms, including IVR, routing, agent desktop, UI, API, integrations, and end-to-end customer journeys. Analyze results and resolve defects with technical teams, support ongoing releases, and provide technical leadership while collaborating in an Agile environment.

Requirements

Requires strong QA automation experience, hands-on IVR or routing automation, contact center testing tools, and UI and API automation experience using tools such as Selenium, Postman, or Karate. Candidates should have strong Core Java knowledge, agent desktop testing experience, and familiarity with Agile practices and tools such as Git, JIRA, Confluence, IntelliJ, or Eclipse.

Skills

Quality Engineering
QA Automation
Contact Center Platforms
IVR Automation
Routing Automation
Cyara
Hammer
Selenium
Postman
Karate
Core Java
Agent Desktop Testing
UI Testing
API Testing
Agile
Amazon Connect

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
IVR
Routing
Quality Engineering
QA Automation
Cyara
Hammer
Selenium
Postman
Karate
Core Java
Agent Desktop
UI Testing
API Testing
Amazon Connect
CCaaS
Agile
Git
Bitbucket
JIRA
Confluence
IntelliJ
Eclipse
Test Automation
End-To-End Testing
Customer Journeys
Integrations
Production Support

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