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Added 2 mins ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
We are seeking an experienced GIS Director to lead and expand GIS capabilities across North America. This senior leadership opportunity is ideal for a strategic and technically strong…
Added 2 hours ago
SC
Senior Engineer, Cloud Operations
Sleep Country
Brampton, ON
- Full-time
Sleep Country Canada is looking for a Senior Cloud Engineer to plays a key role in ensuring the reliability, performance, and security of Sleep Country’s multi-cloud environment. This…
Added 4 hours ago
S
Technical Consultant
SymphonyAI
UNAVAILABLE, Ontario
- Full-time
…troubleshooting, and documentation tasks while partnering with senior consultants, engineers, and client technical…
Added 4 hours ago
CC
Treasury Manager - Corporate
Compass Canada
London, ON
- Full-time
Reporting to the Senior Manager, Treasury, you will oversee key cash-management, banking, payment, reconciliation, reporting, audit-support and treasury-system activities. You will partner…
Added 5 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 10 hours ago
CR
Senior Financial Analyst
Clarity Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
This Senior Financial Analyst role sits in a newly built FP&A function and reports directly to the VP, Finance. The work is forward-looking. You’ll own the budgeting and forecasting cycles,…
Added 10 hours ago
O
Senior AI Developer
OSEDEA
Montreal, QC
- Full-time
As a Senior AI Developer, you build production-grade AI features and systems for enterprise clients. You bring disciplined software development practices, strong applied AI skills, and the…
Added 10 hours ago
O
Senior Software Developer, DevOps & Infrastructure
OSEDEA
Montreal, QC
- Full-time
As a Senior Software Developer with strong Cloud, DevOps, and infrastructure experience, you design, build, and deliver robust software solutions, architectures, and infrastructure for our…
Added 11 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 12 hours ago
R&
Senior Business Analyst – Capital Markets
Robertson & Company Ltd.
Toronto, ON
- Contract
Familiarity with Appian, IBM Business Automation Workflow (BAW), or workflow/process automation platforms.
Added 12 hours ago
AS
Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
As a Senior Data and AI Engineer, you will lead the delivery and support of data and AI products that address business needs and contribute to measurable outcomes. You will work closely…
Added 12 hours ago
AS
Lead Application Developer
AgileGrid Solutions
Canada
- Full-time
Senior Full-Stack Application Development Lead
Added 14 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
…and prospects. By leveraging marketing technology, data and automation, the team delivers personalized digital experiences, improves operational efficiency, and enables data-driven…
Added 14 hours ago
CC
Senior Software Developer.net/SQL/Oracle/Azure- RQ11819 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Experience with CI/CD, automation, and DevOps practices.
Added 14 hours ago
P
Ingénieur(e) senior en gestion de projets et optimisation des ressources
PepsiCo
Levis, QC
- Full-time
Reporting directly to the Senior Project Manager for Eastern Canada, the project engineer will play a key role in planning, executing, and optimizing engineering initiatives, while…
Added 17 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 18 hours ago
NB
Senior Tax Advisor
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Advisor – Investment Fund and ETF Taxation at National Bank means acting as a subject matter expert in a complex and constantly evolving field. You contribute to…
Added 23 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 1 day ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Assist our internal developer with automation projects during periods of lower SR&ED workload, particularly following the tax season.
Added 1 day ago
S&
Senior Grid Interconnection Consultant
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
…our clients. Depending on the role, employees may use data, automation, artificial intelligence, and other digital tools to support research, analysis, engineering and design activities,…
Added 1 day ago
AS
Senior Software Development Engineer in Test (SDET) – Digital Banking
Aequilibrium Software Inc.
Remote, Canada
- $100,000 to $120,000 CAD / year
- Full-time
- Remote
Senior QA Automation Engineer / SDET (Canada-only)
Added 1 day ago
DT
VFX Supervisor
Dream Theory
Toronto, ON
- Full-time
3-5 years of experience in VFX supervision, senior compositing, CG supervision, or a comparable senior creative and technical role.
Added 1 day ago
DT
VFX Supervisor
Dream Theory
Vancouver, BC
- Full-time
3-5 years of experience in VFX supervision, senior compositing, CG supervision, or a comparable senior creative and technical role.
Added 1 day ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 1 day ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
Career progression into Senior Test Analyst, QA Engineer, Automation Engineer, QA Lead, or QA Manager roles.

Closed listing

N2P Systems

Senior QA Automation Engineer – Contact Center / IVR

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking an experienced Quality Engineering (QE) professional with strong expertise in Contact Center platforms, IVR/Routing automation, and test automation. The ideal candidate will have hands-on experience with tools such as Cyara, Hammer, Selenium, Postman, Karate, and strong Core Java skills.

Experience with AWS Amazon Connect is highly desirable. This role will also provide technical leadership across maintenance releases, enhancements, and ongoing production support within a structured Scaled Agile environment.

Key Responsibilities

Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
Perform IVR and call-routing automation using tools such as Cyara, Hammer, or similar platforms.
Develop and maintain automated tests across UI and REST APIs using tools such as Selenium, Postman, Karate, or equivalent.
Automate and validate Agent Desktop workflows and functionality.
Perform functional, regression, integration, and end-to-end testing across Contact Center applications.
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Collaborate with developers, business analysts, architects, and other QA/QE teams to identify and resolve defects.
Build and maintain automated test frameworks and continuously improve test coverage and execution efficiency.
Analyze test results, troubleshoot failures, and identify root causes.
Participate in Agile ceremonies, sprint planning, backlog refinement, reviews, and retrospectives.
Work effectively within a structured Scaled Agile (SAFe) environment.
Maintain test artifacts, documentation, and technical information using tools such as JIRA and Confluence.
Use source control and development tools such as Git/Bitbucket, IntelliJ, or Eclipse.

Required Qualifications

Strong experience in Quality Engineering / QA Automation, preferably within Contact Center or telecommunications platforms.
Hands-on experience with IVR and routing automation using Cyara, Hammer, or similar tools.
Strong automation testing experience across UI and APIs.
Experience with one or more of Selenium, Postman, Karate, or comparable automation/testing frameworks.
Strong Core Java programming skills.
Experience with Agent Desktop automation and testing.
Experience with Git/Bitbucket, JIRA, Confluence, and IDEs such as IntelliJ or Eclipse.
Strong understanding of functional, integration, regression, and end-to-end testing practices.
Experience working in an Agile / Scaled Agile environment.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

Hands-on experience with AWS Amazon Connect.
Experience testing cloud-based Contact Center solutions.
Experience with Contact Center architecture, IVR flows, call routing, and agent workflows.
Experience providing technical leadership within QE/automation teams.
Banking or financial services experience is a plus.

About employer

More about this job

Responsibilities

Design and execute test strategies for Contact Center and IVR solutions, including automated testing of call routing, agent workflows, user interfaces, and APIs. Lead quality engineering activities for releases and production support, collaborate across teams to resolve defects, and improve test frameworks, coverage, and execution efficiency.

Requirements

Requires strong QA automation experience, including IVR and routing automation, UI and API testing, Core Java, and Agent Desktop testing. Candidates should be familiar with Agile or SAFe practices, relevant testing and development tools, and functional, integration, regression, and end-to-end testing; AWS Amazon Connect experience is preferred.

Skills

Quality Engineering
QA Automation
IVR Automation
Call Routing
Contact Center Testing
Cyara
Hammer
Selenium
Postman
Karate
Core Java
Agent Desktop Automation
AWS Amazon Connect
API Testing
SAFe Agile
Test Framework Development

Visa sponsorship

Not detected in the job text

Keywords

Quality Engineering
QA Automation
Contact Center
IVR
Call Routing
Cyara
Hammer
Selenium
Postman
Karate
Core Java
AWS Amazon Connect
Agent Desktop
REST APIs
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Test Automation Frameworks
Agile
SAFe
JIRA
Confluence
Git
Bitbucket
IntelliJ
Eclipse
Cloud-Based Contact Center
Banking
Financial Services

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