Closed listing
Senior QA Automation Engineer – Contact Center / IVR
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
Similar jobs hiring now
Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
We are seeking an experienced Quality Engineering (QE) professional with strong expertise in Contact Center platforms, IVR/Routing automation, and test automation. The ideal candidate will have hands-on experience with tools such as Cyara, Hammer, Selenium, Postman, Karate, and strong Core Java skills.
Experience with AWS Amazon Connect is highly desirable. This role will also provide technical leadership across maintenance releases, enhancements, and ongoing production support within a structured Scaled Agile environment.
Key Responsibilities
- Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
- Perform IVR and call-routing automation using tools such as Cyara, Hammer, or similar platforms.
- Develop and maintain automated tests across UI and REST APIs using tools such as Selenium, Postman, Karate, or equivalent.
- Automate and validate Agent Desktop workflows and functionality.
- Perform functional, regression, integration, and end-to-end testing across Contact Center applications.
- Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
- Collaborate with developers, business analysts, architects, and other QA/QE teams to identify and resolve defects.
- Build and maintain automated test frameworks and continuously improve test coverage and execution efficiency.
- Analyze test results, troubleshoot failures, and identify root causes.
- Participate in Agile ceremonies, sprint planning, backlog refinement, reviews, and retrospectives.
- Work effectively within a structured Scaled Agile (SAFe) environment.
- Maintain test artifacts, documentation, and technical information using tools such as JIRA and Confluence.
- Use source control and development tools such as Git/Bitbucket, IntelliJ, or Eclipse.
Required Qualifications
- Strong experience in Quality Engineering / QA Automation, preferably within Contact Center or telecommunications platforms.
- Hands-on experience with IVR and routing automation using Cyara, Hammer, or similar tools.
- Strong automation testing experience across UI and APIs.
- Experience with one or more of Selenium, Postman, Karate, or comparable automation/testing frameworks.
- Strong Core Java programming skills.
- Experience with Agent Desktop automation and testing.
- Experience with Git/Bitbucket, JIRA, Confluence, and IDEs such as IntelliJ or Eclipse.
- Strong understanding of functional, integration, regression, and end-to-end testing practices.
- Experience working in an Agile / Scaled Agile environment.
- Strong analytical, troubleshooting, and communication skills.
Preferred Qualifications
- Hands-on experience with AWS Amazon Connect.
- Experience testing cloud-based Contact Center solutions.
- Experience with Contact Center architecture, IVR flows, call routing, and agent workflows.
- Experience providing technical leadership within QE/automation teams.
- Banking or financial services experience is a plus.
More about this job
Responsibilities
Design and execute test strategies for Contact Center and IVR solutions, including automated testing of call routing, agent workflows, user interfaces, and APIs. Lead quality engineering activities for releases and production support, collaborate across teams to resolve defects, and improve test frameworks, coverage, and execution efficiency.
Requirements
Requires strong QA automation experience, including IVR and routing automation, UI and API testing, Core Java, and Agent Desktop testing. Candidates should be familiar with Agile or SAFe practices, relevant testing and development tools, and functional, integration, regression, and end-to-end testing; AWS Amazon Connect experience is preferred.
Skills
- Quality Engineering
- QA Automation
- IVR Automation
- Call Routing
- Contact Center Testing
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- Core Java
- Agent Desktop Automation
- AWS Amazon Connect
- API Testing
- SAFe Agile
- Test Framework Development
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
- Management & Leadership
- Finance & Accounting
Keywords
- Quality Engineering
- QA Automation
- Contact Center
- IVR
- Call Routing
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- Core Java
- AWS Amazon Connect
- Agent Desktop
- REST APIs
- Functional Testing
- Regression Testing
- Integration Testing
- End-to-End Testing
- Test Automation Frameworks
- Agile
- SAFe
- JIRA
- Confluence
- Git
- Bitbucket
- IntelliJ
- Eclipse
- Cloud-Based Contact Center
- Banking
- Financial Services