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Added 27 mins ago
Q
FPGA Design & Firmware Engineer, Staff
Qualcomm
Markham, ON
- Full-time
…are seeking an experienced Senior FPGA Design / FPGA Firmware Engineer with strong hands-on experience in RTL design, FPGA implementation, system integration, and embedded…
Added 40 mins ago
A|
UAV Systems Engineer
ALVO | Intelligence Rising
Engineer, BC
- Full-time
We are seeking a UAV Systems Engineer to join our growing unmanned systems team. This role is focused on the integration, configuration, modification, and optimization of UAV platforms for…
Added 41 mins ago
LI
Sr. Data Engineer
Livingston International
Toronto, ON
- Full-time
Support the evaluation and integration of new data tools, platforms, and vendor systems.
Added 41 mins ago
TI
Senior Data Developer
TS Imagine
Montreal, QC
- Full-time
As a Senior Data Engineer, you will own production data systems built with Snowflake, dbt, SQL, and Python. You will help modernize established pipelines, improve the platform’s shared…
Added 1 hour ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
…maintenance, and continuous improvement of Student information Systems with a lens for the Workday Student platform, with a primary focus on assigned…
Added 1 hour ago
CA
Principal Project Engineer (Onsite)
Collins Aerospace
Oakville, ON
- Full-time
Collins Aerospace is looking for a Project Engineer within the Engineering Office to work with the Value Streams in the development and execution of R&D, Work Transfers, and Value…
Added 2 hours ago
Q
DSP System Engineer
Qualcomm
Markham, ON
- Full-time
We are searching for an DSP Systems Engineer to be part of the Qualcomm AI Processor team responsible for developing DSP software applications and use cases developed for Qualcomm…
Added 3 hours ago
A
Ingénieur En Validation & Vérification
Actalent
Quebec, QC
- $40 to $58 CAD / hour
- Contract
The V&V Engineer is responsible for planning, executing, documenting, and reporting verification and validation activities for medical devices and associated software systems. You will work…
Added 3 hours ago
U
Software Engineer II - Engineer
Uber
Toronto, ON
- Full-time
As a Backend Software Engineer on the team, you'll build the services and APIs behind these experiences. You'll work alongside backend, mobile, and machine learning engineers, as well as…
Added 3 hours ago
A
FPGA IP Design Engineer - Intern
Altera
Toronto, ON
- Full-time
Altera is hiring a FPGA IP Design Engineer - Intern! As modern FPGAs become increasingly like a SoC, Altera's IP Systems and Solutions Engineering (IPSS) team develops comprehensive…
Added 3 hours ago
SC
Wet Utilities Engineer (P.Eng)
SYSTRA Canada
Toronto, ON
- Full-time
Seeking an experienced Wet Utility Engineer for a new LRT Project. The role focuses on water, storm, and sanitary infrastructure, including water main relocation and sizing, drainage…
Added 4 hours ago
MP
Electrical Engineer
Master Power
Richmond Hill, ON
- Full-time
Support the design, integration, and optimization of generators, electrical distribution equipment, control systems, and related infrastructure.
Added 4 hours ago
CG
Software Engineer III - Financial Services
Cover Genius
Vancouver, BC
- $115,000 to $145,000 CAD / year
- Full-time
As a Software Engineer 3 in the Financial Services and Merchants domain, you will design, build, and maintain solutions for our top-tier partners across multiple platforms. Each partner…
Added 4 hours ago
FT
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
- Full-time
…maintenance, and continuous improvement of Student information Systems with a lens for the Workday Student platform, with a primary focus on assigned…
Added 4 hours ago
A
Technical Support Engineer
Airbyte
Remote, Canada
- $89,000 to $105,000 CAD / year
- Full-time
- Remote
…count on when things get complicated? As a Technical Support Engineer at Airbyte, you'll bring together deep technical expertise and genuine customer empathy to support our growing cloud…
Added 5 hours ago
TT
Senior Software Engineer, Observability
Temporal Technologies
Canada
- Full-time
We have an opening for a Senior Software Engineer on our Infrastructure Team, with specific focus on Observability - both internal and customer-facing. This is an opportunity to join a…
Added 5 hours ago
Sr. Mechanical Engineer
Enerflex Ltd
Calgary, AB
The Senior Mechanical Engineer is a hands-on technical lead responsible for the mechanical engineering of modular process and water-treatment equipment packages from proposal and concept…
Added 5 hours ago
H
HVAC Designer
Honeywell
Markham, ON
- Full-time
…customers and internal teams to ensure successful application and integration of Honeywell technologies, contributing to the growth and success of our…
Added 5 hours ago
S
Technical Analyst
SaskTel
Regina, SK
- Full-time
Systems Integration - Plans, designs, implements, and provides advanced support for the hardware, network, operating systems, applications, products, and services that make up the SaskTel…
Added 5 hours ago
Development Lead - Air Canada Mobile Application
Air Canada
Toronto, ON
As the most senior engineer on the mobile application, the Development Lead is both the design authority for the mobile platform and the primary delivery authority within Air Canada’s…
Added 6 hours ago
B
Project Manager
BGIS
Thunder Bay, ON
- Full-time
…OWNERSHIP, RESPONSIVENESS, INITIATION, VISIBILITY, DRIVE, and INTEGRATION are core to high…
Added 6 hours ago
XC
Senior Developer Engineer/Leader - Montreal
Xcelerated Consulting Group, LLC.
Montreal, QC
- Contract
…integrating seamlessly with a diverse array of Front Office systems and complex business workflows. The candidate must have Core Development: Deep, hands-on expertise in Core Java (Java 8…
Added 6 hours ago
EB
AI Solutions Engineer, Technology Workplace Services
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Technology Workplace Services AI Solutions Engineer identifies, designs, builds, governs, and improves AI-enabled and automated solutions that strengthen TWS service delivery, employee…
Added 6 hours ago
R
Principal Project Engineer (Onsite)
RTX
Oakville, ON
- Full-time
Collins Aerospace is looking for a Project Engineer within the Engineering Office to work with the Value Streams in the development and execution of R&D, Work Transfers, and Value…
Added 6 hours ago
AI and Data - Senior Consultant - AI Engineer
EY
AB · Calgary, AB
As AI Engineer, you will design and build production-grade AI and agentic AI solutions that solve real business problems for EY's clients. You are the core builder on the delivery team,…

Closed listing

N2P Systems

Senior QA Automation Engineer – Contact Center / IVR

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking an experienced Quality Engineering (QE) professional with strong expertise in Contact Center platforms, IVR/Routing automation, and test automation. The ideal candidate will have hands-on experience with tools such as Cyara, Hammer, Selenium, Postman, Karate, and strong Core Java skills.

Experience with AWS Amazon Connect is highly desirable. This role will also provide technical leadership across maintenance releases, enhancements, and ongoing production support within a structured Scaled Agile environment.

Key Responsibilities

Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
Perform IVR and call-routing automation using tools such as Cyara, Hammer, or similar platforms.
Develop and maintain automated tests across UI and REST APIs using tools such as Selenium, Postman, Karate, or equivalent.
Automate and validate Agent Desktop workflows and functionality.
Perform functional, regression, integration, and end-to-end testing across Contact Center applications.
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Collaborate with developers, business analysts, architects, and other QA/QE teams to identify and resolve defects.
Build and maintain automated test frameworks and continuously improve test coverage and execution efficiency.
Analyze test results, troubleshoot failures, and identify root causes.
Participate in Agile ceremonies, sprint planning, backlog refinement, reviews, and retrospectives.
Work effectively within a structured Scaled Agile (SAFe) environment.
Maintain test artifacts, documentation, and technical information using tools such as JIRA and Confluence.
Use source control and development tools such as Git/Bitbucket, IntelliJ, or Eclipse.

Required Qualifications

Strong experience in Quality Engineering / QA Automation, preferably within Contact Center or telecommunications platforms.
Hands-on experience with IVR and routing automation using Cyara, Hammer, or similar tools.
Strong automation testing experience across UI and APIs.
Experience with one or more of Selenium, Postman, Karate, or comparable automation/testing frameworks.
Strong Core Java programming skills.
Experience with Agent Desktop automation and testing.
Experience with Git/Bitbucket, JIRA, Confluence, and IDEs such as IntelliJ or Eclipse.
Strong understanding of functional, integration, regression, and end-to-end testing practices.
Experience working in an Agile / Scaled Agile environment.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

Hands-on experience with AWS Amazon Connect.
Experience testing cloud-based Contact Center solutions.
Experience with Contact Center architecture, IVR flows, call routing, and agent workflows.
Experience providing technical leadership within QE/automation teams.
Banking or financial services experience is a plus.

About employer

More about this job

Responsibilities

Design and execute test strategies for Contact Center and IVR solutions, including automated testing of call routing, agent workflows, user interfaces, and APIs. Lead quality engineering activities for releases and production support, collaborate across teams to resolve defects, and improve test frameworks, coverage, and execution efficiency.

Requirements

Requires strong QA automation experience, including IVR and routing automation, UI and API testing, Core Java, and Agent Desktop testing. Candidates should be familiar with Agile or SAFe practices, relevant testing and development tools, and functional, integration, regression, and end-to-end testing; AWS Amazon Connect experience is preferred.

Skills

Quality Engineering
QA Automation
IVR Automation
Call Routing
Contact Center Testing
Cyara
Hammer
Selenium
Postman
Karate
Core Java
Agent Desktop Automation
AWS Amazon Connect
API Testing
SAFe Agile
Test Framework Development

Visa sponsorship

Not detected in the job text

Keywords

Quality Engineering
QA Automation
Contact Center
IVR
Call Routing
Cyara
Hammer
Selenium
Postman
Karate
Core Java
AWS Amazon Connect
Agent Desktop
REST APIs
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Test Automation Frameworks
Agile
SAFe
JIRA
Confluence
Git
Bitbucket
IntelliJ
Eclipse
Cloud-Based Contact Center
Banking
Financial Services

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