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Added 3 mins ago
L
Senior QA Engineer
Luxoft
Toronto, ON
- Contract
Proven experience in software quality engineering, including functional, regression, and integration testing
Added 3 mins ago
AI
Senior Quality Assurance Specialist
AI Interviews
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are looking for a Senior QA Engineer with strong experience in automation testing of mobile and web applications. The ideal candidate should have hands-on experience with Appium, mobile…
Added 49 mins ago
B
Senior Software Engineer
Bombardier
Toronto, ON
- Full-time
Role Description The Senior Software Engineer is a full-time, on-site role based in Toronto, ON. This position is responsible for designing, developing, and maintaining software solutions…
Added 50 mins ago
Machine Learning Engineer, Associate Director
Fitch Group
Toronto, ON
Fitch Ratings is seeking a Machine Learning Engineer to join our new AI Innovation teams in Toronto - a bold initiative building the AI-powered future of financial analysis. We're not…
Added 2 hours ago
GD
Software Engineer
General Dynamics Missions System International
Ottawa, ON
- $85,000 to $110,000 CAD / year
- Full-time
The LC4ISR ISTAR team is seeking a working level Software Engineer to support delivery of critical capabilities for the Canadian Army. You will be working with a multidisciplinary…
Added 2 hours ago
P
Principal Software Engineer
Photon-IV
Canada
- Full-time
Principal Software Engineer, Satellite Systems
Added 2 hours ago
Senior Software Engineer, International
Robinhood
Toronto, ON
As a Senior Full Stack Software Engineer, you will be a core technical driver for Robinhood’s global expansion initiatives. You will bridge high-performance frontend interfaces with…
Added 2 hours ago
PF
Technical Manager
Power Factors
Brossard, QC
- Full-time
…l'aise d'aider les clients à comprendre les détails techniques d'intégration et de réseautique et vous vous épanouissez dans un environnement où il faut trouver des solutions créatives à…
Added 2 hours ago
PF
Technical Manager
Power Factors
Remote, Canada
- Remote
…l’aise d’aider les clients à comprendre les détails techniques d’intégration et de réseautique et vous vous épanouissez dans un environnement où il faut trouver des solutions créatives à…
Added 3 hours ago
EI
Field Service Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Educational background or exposure in Mechanical or Electrical Engineering, with an understanding of basic control systems and an interest in learning system integration and high-level…
Added 3 hours ago
Q
Devops Engineer
Qorsa
Waterloo, ON
- Full-time
…intelligence, cryptographic agility, hardware security, and distributed systems, with active engagements across Canadian defence, NATO, and allied partner…
Added 4 hours ago
Q
Full Stack Software Engineer
Qorsa
Waterloo, ON
- Full-time
We are hiring a Full Stack Software Engineer to build the operator side of CasQade, our crypto-agile TLS and PKI platform. Customers use our dashboard to enroll hosts, watch certificate and…
Added 5 hours ago
O
ASIC Engineer
O-HIVE.AI
Windsor, ON
- Full-time
The engineer will contribute to the complete ASIC development lifecycle, including architecture definition, RTL design, IP integration, verification, synthesis, timing closure, power…
Added 5 hours ago
LS
Senior Project Engineer - Pipeline
Lauren Services
Calgary, AB
- Contract
Lauren Services is seeking a Senior Project Engineer, Pipelines (P.Eng.) to support and lead the technical execution of major pipeline projects across North America. This is a senior…
Added 5 hours ago
ES
BI Platform Operations Engineer
EPAM Systems
Toronto, ON
- Full-time
We are looking for a hands-on BI Platform Operations Engineer to provide production operational support, administration, maintenance, and technical troubleshooting for our enterprise…
Added 5 hours ago
I
Staff Software Developer (Pre-ID Relo)
Intuit
Toronto, ON
- Full-time
We are hiring a Staff Software Engineer to set technical direction across multiple engineering teams in the HCM charter. This is a charter-wide role. You will not be measured by the…
Added 5 hours ago
CE
Architecte Matériel Senior
CMC Electronics
Montreal, QC
- Full-time
CMC Electronics has an international reputation for innovation in cockpit systems integration, avionics, and display solutions for civil and military aviation. Founded in 1903 as Canadian…
Added 5 hours ago
LS
Senior Project Engineer - Pipeline
Lauren Services
Vancouver, BC
- Contract
Lauren Services is seeking a Senior Project Engineer, Pipelines (P.Eng.) to support and lead the technical execution of major pipeline projects across North America. This is a senior…
Added 5 hours ago
J
Electrical Commissioning Engineer
Jule
Toronto, ON
- Full-time
The Electrical Commissioning Engineer plays a key role in commissioning, integrating, and maintaining advanced Energy Storage (BESS) and Electric Vehicle Fast Charging (EVFC) systems across…
Added 5 hours ago
A
Software Development Engineer In Test
Actalent
Ottawa, ON
- $45 to $65 CAD / hour
- Contract
Job Title: Software Development Engineer in Test (Python)
Added 5 hours ago
DT
Quality Engineer with Automation
Diligente Technologies
Canada
- Contract
Results-driven Quality Engineer with strong hands-on experience in test automation, quality strategy, and AI-enabled quality engineering practices. Responsible for designing, developing,…
Added 5 hours ago
SC
Spécialiste Tests V&V (Intermédiaire)
SII Canada
Montreal, QC
- Full-time
The Intermediate Electronics Validation and Test Engineer/Designer will be responsible for design, integration and commissioning of specialized electronic test equipment for testing mixed…
Added 5 hours ago
B
Senior Staff Software Development Engineer
BeyondTrust
Canada
- Full-time
BeyondTrust is seeking a Senior Staff Software Development Engineer to set the technical direction for NHI Governance. NHI Governance is the Pathfinder Insights module that discovers,…
Added 5 hours ago
ED
Senior Network Delivery Engineer - EN 235
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
Design and deliver production-ready software-defined network services across campus, data centre, cloud, and branch environments, including secure segmentation, identity-based access,…
Added 5 hours ago
B
Senior Software Development Engineer
BeyondTrust
Canada
- Full-time
BeyondTrust is seeking a Senior Software Development Engineer to help build NHI Governance. NHI Governance is the Pathfinder Insights module that discovers, assesses, and remediates…

Closed listing

N2P Systems

Senior QA Automation Engineer – Contact Center / IVR

Toronto, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking an experienced Quality Engineering (QE) professional with strong expertise in Contact Center platforms, IVR/Routing automation, and test automation. The ideal candidate will have hands-on experience with tools such as Cyara, Hammer, Selenium, Postman, Karate, and strong Core Java skills.

Experience with AWS Amazon Connect is highly desirable. This role will also provide technical leadership across maintenance releases, enhancements, and ongoing production support within a structured Scaled Agile environment.

Key Responsibilities

Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
Perform IVR and call-routing automation using tools such as Cyara, Hammer, or similar platforms.
Develop and maintain automated tests across UI and REST APIs using tools such as Selenium, Postman, Karate, or equivalent.
Automate and validate Agent Desktop workflows and functionality.
Perform functional, regression, integration, and end-to-end testing across Contact Center applications.
Provide technical leadership for maintenance releases, enhancements, and ongoing support activities.
Collaborate with developers, business analysts, architects, and other QA/QE teams to identify and resolve defects.
Build and maintain automated test frameworks and continuously improve test coverage and execution efficiency.
Analyze test results, troubleshoot failures, and identify root causes.
Participate in Agile ceremonies, sprint planning, backlog refinement, reviews, and retrospectives.
Work effectively within a structured Scaled Agile (SAFe) environment.
Maintain test artifacts, documentation, and technical information using tools such as JIRA and Confluence.
Use source control and development tools such as Git/Bitbucket, IntelliJ, or Eclipse.

Required Qualifications

Strong experience in Quality Engineering / QA Automation, preferably within Contact Center or telecommunications platforms.
Hands-on experience with IVR and routing automation using Cyara, Hammer, or similar tools.
Strong automation testing experience across UI and APIs.
Experience with one or more of Selenium, Postman, Karate, or comparable automation/testing frameworks.
Strong Core Java programming skills.
Experience with Agent Desktop automation and testing.
Experience with Git/Bitbucket, JIRA, Confluence, and IDEs such as IntelliJ or Eclipse.
Strong understanding of functional, integration, regression, and end-to-end testing practices.
Experience working in an Agile / Scaled Agile environment.
Strong analytical, troubleshooting, and communication skills.

Preferred Qualifications

Hands-on experience with AWS Amazon Connect.
Experience testing cloud-based Contact Center solutions.
Experience with Contact Center architecture, IVR flows, call routing, and agent workflows.
Experience providing technical leadership within QE/automation teams.
Banking or financial services experience is a plus.

About employer

More about this job

Responsibilities

Design and execute test strategies for Contact Center and IVR solutions, including automated testing of call routing, agent workflows, user interfaces, and APIs. Lead quality engineering activities for releases and production support, collaborate across teams to resolve defects, and improve test frameworks, coverage, and execution efficiency.

Requirements

Requires strong QA automation experience, including IVR and routing automation, UI and API testing, Core Java, and Agent Desktop testing. Candidates should be familiar with Agile or SAFe practices, relevant testing and development tools, and functional, integration, regression, and end-to-end testing; AWS Amazon Connect experience is preferred.

Skills

Quality Engineering
QA Automation
IVR Automation
Call Routing
Contact Center Testing
Cyara
Hammer
Selenium
Postman
Karate
Core Java
Agent Desktop Automation
AWS Amazon Connect
API Testing
SAFe Agile
Test Framework Development

Visa sponsorship

Not detected in the job text

Keywords

Quality Engineering
QA Automation
Contact Center
IVR
Call Routing
Cyara
Hammer
Selenium
Postman
Karate
Core Java
AWS Amazon Connect
Agent Desktop
REST APIs
Functional Testing
Regression Testing
Integration Testing
End-to-End Testing
Test Automation Frameworks
Agile
SAFe
JIRA
Confluence
Git
Bitbucket
IntelliJ
Eclipse
Cloud-Based Contact Center
Banking
Financial Services

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