Senior QA Automation Engineer - Contact Center & IVR
- Toronto, ON, Canada
$110,000 to $120,000 CAD / year · Full-time
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Job details
- Pay
- $110,000 to $120,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Key Responsibilities
- Design, develop, and execute comprehensive test strategies for Contact Center and IVR solutions.
- Perform IVR and call-routing automation and validate end-to-end customer and agent workflows.
- Develop and maintain UI and API automation for enterprise applications.
- Automate and validate Agent Desktop functionality and workflows.
- Support maintenance releases, enhancements, regression testing, integration testing, and ongoing production support activities.
- Analyze test failures, troubleshoot defects, and collaborate with development and technology teams on resolution.
- Maintain automation assets, test documentation, and technical artifacts throughout the delivery lifecycle.
- Work within a structured Agile and Scaled Agile delivery environment.
- Proven Quality Engineering experience with Contact Center platforms.
- Hands-on experience with IVR and routing automation.
- Practical experience with UI and API automation testing.
- Experience with Agent Desktop automation.
- Strong Core Java skills for test automation and technical troubleshooting.
- Experience working with enterprise development and delivery tools such as Git/Bitbucket, JIRA, Confluence, and IntelliJ or Eclipse.
- Experience working within an Agile delivery environment.
- Experience with Cyara or Hammer for IVR and routing automation.
- Experience with Selenium, Postman, Karate, or similar automation tools.
- Experience with AWS Amazon Connect.
- Experience in banking or financial services environments.
- Experience providing technical leadership for maintenance releases, enhancements, and support activities.
More about this job
Responsibilities
Design and execute test strategies for Contact Center and IVR solutions, including call-routing, customer and agent workflows, and UI/API automation. Lead testing and technical support for releases and enhancements, troubleshoot defects with delivery teams, and maintain automation assets and documentation.
Requirements
Requires hands-on Quality Engineering experience with Contact Center platforms, IVR and routing automation, Agent Desktop automation, and UI/API testing, along with strong Core Java skills. Candidates should have experience with tools such as Cyara or Hammer, Selenium, Postman or Karate, AWS Amazon Connect, Agile delivery, and preferably banking or financial services environments.
Skills
- Contact Center Quality Engineering
- IVR And Call-Routing Automation
- UI And API Test Automation
- Agent Desktop Automation
- Core Java
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- AWS Amazon Connect
- Git And Bitbucket
- JIRA
- Confluence
- Agile And Scaled Agile
- Banking And Financial Services
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Engineering
Keywords
- Contact Center
- IVR
- Call Routing
- Quality Engineering
- Test Automation
- UI Testing
- API Testing
- Agent Desktop
- Core Java
- Cyara
- Hammer
- Selenium
- Postman
- Karate
- AWS Amazon Connect
- Git
- Bitbucket
- JIRA
- Confluence
- IntelliJ
- Eclipse
- Agile
- Scaled Agile
- Banking
- Financial Services
- Regression Testing
- Integration Testing
- Production Support