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Added 14 mins ago
Gestionnaire, Développement analytique et des outils numériques pour la gestion des coûts produits / Manager, Analytics and digital tools development for product cost management
RTX
Longueuil, QC
Full-time
Diplôme universitaire et 10 ans d’expérience pertinente
Added 14 mins ago
Gestionnaire du programme Système de groupe motopropulseur intégré (IPPS) pour turboréacteurs / Turbofan Integrated Power Plant System (IPPS) Program Manager
RTX
Longueuil, QC
Full-time
Au moins 10 ans d’expérience avec une licence, ou 8 ans d’expérience avec un master.
Added 14 mins ago
Financial Services Representative - Full Time
Meridian Credit Union
Hamilton, ON
$50,000 to $53,000 CAD / year
Full-time
…professionals who are dedicated to providing an exceptional Member Experience. In this role, your primary responsibilities will be to understand the financial needs of our Members and…
Added 14 mins ago
Financial Services Associate - Full Time - 15 Month Contract
Meridian Credit Union
Hamilton, ON
$60,000 to $64,000 CAD / year
Full-time
Must have a passion for Member Experience, ensuring that Meridian maintains its tradition of exceeding Member expectations and “Bringing the Member Experience to life”.
Added 14 mins ago
Customer Success Manager
Spellbook
Remote, Canada
$102,000 to $120,000 CAD / year
Full-time · Remote
We’re seeking a proactive Customer Success Manager (CSM) to drive success for our mid-market and enterprise clients. The ideal candidate is experienced in SaaS customer success, skilled at…
Added 14 mins ago
Product Support Sales Representative
Finning
Fort St. John, BC
Full-time
Reporting to the Product and Service Sales Manager, the Product Support Sales Representative role is primarily responsible for the growth in the aftermarket products and services sold by…
Added 14 mins ago
Software Development Manager
LawDepot
Remote, Canada
Full-time · Remote
LawDepot is looking to recruit a Software Development Manager to lead the teams responsible for our contract platform and internal content management system (CMS) editor experience. This…
Added 14 mins ago
Manufacturing Engineer
Magna International
Concord, ON
Full-time
Ability to work independently and draw from experience in all aspect of the job assigned6.
Added 14 mins ago
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
$49,500 to $54,500 CAD / year
Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 14 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
From $20.5 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 14 mins ago
Partner Operations Manager
Adastra Corporation
Markham, ON
Full-time
…responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and…
Added 14 mins ago
Showroom Consultant
EMCO Corporation
Mississauga, ON
Full-time
A minimum of 2 years of experience with customer service or sales; plumbing, kitchen or bathroom showroom sales preferred
Added 14 mins ago
Chef Manager (Campus Residence Dining)
Dexterra
Mississauga, ON
$60,000 to $70,000 CAD / year
Full-time
We're looking for a hands-on Chef Manager to lead a dynamic university campus food service operation. This is more than running a kitchen. You'll help shape the campus dining experience…
Added 27 mins ago
Sales Support Specialist
Atlas Copco
Montreal, QC
Full-time
This position reports to the Digital Marketing and Communication Manager.
Added 27 mins ago
Account Manager (Digital Marketing Agency)
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
$60,000 to $75,000 CAD / year
Full-time
They are currently seeking a proactive and relationship-focused Account Manager to join their team. This role is centered on owning and nurturing client relationships, acting as a strategic…
Added 27 mins ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
…ideal candidate brings technical fluency in nuclear services, experience navigating complex procurement processes, and the discipline to manage a structured…
Added 27 mins ago
Client Success Manager (Digital Marketing Agency)
TopHat HR
Markham, ON
$70,000 to $85,000 CAD / year
Full-time
3+ years of experience as an Account Manager or Client Success in digital marketing/advertising.
Added 27 mins ago
Part-time Host & Hostess
Thermea Spa Village
Whitby, ON
Part-time
Under the supervision of the Restaurant Manager, the Host(ess) welcomes guests, guides them to a table, hands out menus, ensures that they have everything they need during their meal and…
Added 27 mins ago
National Account Manager - Growth Channel
Multy
Concord, ON
Full-time
Position Summary: The National Account Manager is responsible for leading all sales activities within their assigned territory/channel, specifically overseeing the Growth Channel in the…
Added 27 mins ago
Team Leader Underwriting Operations
QBE Insurance
Toronto, ON
Full-time
The salary range for this role is between $86,400 - $129,600 CAD, depending on experience.
Added 27 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$20.5 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 27 mins ago
Advanced Rental Delivery
Vail Resorts
Whistler, BC
Full-time
Previous customer service or sales experience preferred (we will train you!)
Added 27 mins ago
Senior Operations Manager (Programs/Services)-EN
Canadian Forces Morale and Welfare Services
AB · Edmonton, AB
$112,490 to $140,650 CAD / year
Full-time
As a Senior Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the forefront of spearheading strategic initiatives and ensuring…
Added 27 mins ago
CAN Assistant Store Manager
Mountain Warehouse
Winnipeg, MB
Full-time
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team…
Added 27 mins ago
Le ou la Représentant(e) des ventes internes bilingue/Bilingual Inside Sales Representative
SAMSON Controls Inc. Canada
Laval, QC
$60,000 to $70,000 CAD / year
Full-time
3 ans et plus d’expérience en automatisation industrielle ou de procédés; expérience en service à la clientèle, ventes internes ou ventes techniques constitue un atout

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 25, 2026

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Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and end-to-end IT service delivery, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client relationships and escalations, monitor operational risks and performance, and drive continuous improvement and cloud modernization initiatives.

Requirements

Requires 8+ years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, performance monitoring, risk management, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Azure Cloud Infrastructure
Azure IaaS And PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA And KPI Governance
Cloud Operations And Governance
Operational Performance Monitoring
Risk And Compliance Management
Stakeholder Management
Team Leadership
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite And Offshore Delivery
Distributed Teams
Stakeholder Management
Escalation Management
Resource Planning
Workforce Management
Cloud Transformation
Cloud Modernization
Automation
DevOps

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