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Added 6 mins ago
Account Manager (Digital Marketing Agency)
TopHat HR
Toronto, ON · Greater Toronto Area, Canada
$60,000 to $75,000 CAD / year
Full-time
They are currently seeking a proactive and relationship-focused Account Manager to join their team. This role is centered on owning and nurturing client relationships, acting as a strategic…
Added 6 mins ago
Business Development Executive (Nuclear)
Calian in Space & Technology
Toronto, ON
Full-time
Lead quarterly business reviews with senior customer stakeholders, presenting Calian’s delivery performance, forecasting upcoming needs, and proactively introducing relevant capabilities…
Added 6 mins ago
Client Success Manager (Digital Marketing Agency)
TopHat HR
Markham, ON
$70,000 to $85,000 CAD / year
Full-time
They are looking for an experienced, enthusiastic, and relationship-driven Client Success Manager to join their team. This role goes beyond day-to-day client management - it’s about…
Added 6 mins ago
National Account Manager - Growth Channel
Multy
Concord, ON
Full-time
Position Summary: The National Account Manager is responsible for leading all sales activities within their assigned territory/channel, specifically overseeing the Growth Channel in the…
Added 6 mins ago
AVEVA Enterprise SCADA Specialist
SGS
Regina, SK
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 6 mins ago
Team Leader Underwriting Operations
QBE Insurance
Toronto, ON
Full-time
…Underwriting Operations team in Toronto. Reporting to the Operations Manager, you’ll lead a team of Underwriting Assistants across Toronto and Vancouver, with responsibility for people…
Added 6 mins ago
AVEVA Enterprise SCADA Specialist
SGS
AB · Edmonton, AB
$85,000 to $165,000 CAD / year
Full-time
Streamline Control is seeking an Enterprise SCADA Specialist to join our Modern SCADA practice and support the delivery of Enterprise SCADA (formerly OASyS) solutions to pipeline and…
Added 6 mins ago
Manager, People & Culture
Werklund Centre
Calgary, AB
Full-time
Reporting to the Vice President & Chief Operating Officer, the Manager, People & Culture is responsible for overseeing the day-to-day delivery of human resources programs and initiatives…
Added 6 mins ago
Advanced Rental Delivery
Vail Resorts
Whistler, BC
Full-time
The Rental Delivery Specialist kick starts winter holidays for our guest by conveniently delivering equipment right to their door. The Rental delivery specialist works in small teams to…
Added 6 mins ago
Senior Operations Manager (Programs/Services)-EN
Canadian Forces Morale and Welfare Services
AB · Edmonton, AB
$112,490 to $140,650 CAD / year
Full-time
As a Senior Operations Manager (Programs/Services) at CFMWS within our Personnel Support Programs (PSP) team, you will be at the forefront of spearheading strategic initiatives and ensuring…
Added 6 mins ago
CAN Assistant Store Manager
Mountain Warehouse
Winnipeg, MB
Full-time
We’re looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store. From leading daily operations to fostering a collaborative team…
Added 6 mins ago
Program Manager - IT III
Robertson & Company Ltd.
Waterloo, ON
Contract
Robertson is seeking a skilled Program Manager - IT III to join our client in support of an existing vacancy.
Added 6 mins ago
Project Coordinator
Affinity
Vancouver, BC
Contract
…across a diverse portfolio of business, operational, service delivery, and technology-enabled initiatives. The successful candidate will work on multiple concurrent assignments and may be…
Added 6 mins ago
Showroom Consultant
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Mississauga, ON
$45,000 to $50,000 CAD / year
Full-time
Provide customers with quick reliable quotes and accurate delivery dates
Added 6 mins ago
IM/IT Project Manager-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$97,420 to $114,660 CAD / year
Full-time
As an IM/IT Project Manager, you will manage projects from beginning to end. You will define project scope, goals and deliverables that support business goals. You will plan
Added 6 mins ago
Senior Manager, Client & Advisory Services-EN
Canadian Forces Morale and Welfare Services
Ottawa, ON
$112,490 to $140,650 CAD / year
Full-time
Are you passionate about leading high-performing teams and delivering exceptional client experience? As the Senior Manager, Client and Advisory Services, you will play a key leadership role…
Added 6 mins ago
Project Manager – AV Systems Integration
RovaUnify
Brampton, ON
Full-time
Rova Unify is seeking an experienced, organized, and results-driven Project Manager – AV Systems Integration to lead the delivery of Microsoft Teams and audiovisual projects. This role will…
Added 7 mins ago
Health Records Clerk - Family Practice Health Centre
Women's College Hospital
Toronto, ON
Electronically scan, categorize and post reports into Electronic Medical Records (EMR) from all incoming sources etc. manually, mail, fax, efax, email and Hospital Report Manager (HRM)
Added 7 mins ago
Account Manager - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
As an Account Manager you will develop relationships with customers, manage appointment times and act as liaise between our internal team and your primary accounts, handling all day to day…
Added 7 mins ago
Construction Junior Project Manager
The Armour Group Limited
Halifax, NS
…professionals, Armour is presently seeking a Construction JR Project…
Added 7 mins ago
Corporate Store Supervisor II
Bulk Barn
Toronto, ON
The Corporate Store Supervisor II is responsible for directly working with the Corporate Store Manager and retail store team to ensure service excellence, business profitability and team…
Added 7 mins ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
KDC/ONE is seeking an experienced and service-oriented Senior Manager, HRIS & Payroll to lead the strategy, governance, optimization, and day-to-day management of our human resources…
Added 7 mins ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
Kitchener, ON
Assists with meal service and nourishment delivery to residents and provides feeding assistance as required.
Added 7 mins ago
Trenton, NS Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Trenton, NS
Reporting to the District Manager and collaborating daily with the Delivery Coordinator, the primary responsibility of the Propane Specialist is to deliver propane. This role also handles…
Added 7 mins ago
Gas Bar Supervisor (Oakridge)
Calgary Co-operative Association Limited
Calgary, AB
…coaching, written documentation on work records, preparation and delivery of performance reviews. Manager must be present for appraisals if ratings are below average or…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Oct 25, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 25, 2026

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Applications open in a new tab.

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and end-to-end IT service delivery, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client relationships and escalations, monitor operational risks and performance, and drive continuous improvement and cloud modernization initiatives.

Requirements

Requires 8+ years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, performance monitoring, risk management, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Azure Cloud Infrastructure
Azure IaaS And PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA And KPI Governance
Cloud Operations And Governance
Operational Performance Monitoring
Risk And Compliance Management
Stakeholder Management
Team Leadership
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite And Offshore Delivery
Distributed Teams
Stakeholder Management
Escalation Management
Resource Planning
Workforce Management
Cloud Transformation
Cloud Modernization
Automation
DevOps

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