Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 13 mins ago
PF
Scientifique principal·e des données - BESS | Senior Data Scientist - BESS
Power Factors
Montreal, QC
- Full-time
…performance, la gestion commerciale des actifs et la gestion des services sur le…
Added 42 mins ago
AC
Manager, ease Cloud Accounting Services
ACCA Careers
Calgary, AB
- Full-time
Make an impact with our ease Cloud Accounting Services team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 2 hours ago
Team Lead, Software Engineer - Data
ACV
Toronto, ON
We are looking for an exceptional Team Lead, Software Engineer to lead, architect, and elevate our engineering team. We need a leader who thrives in a fast-paced, collaborative environment…
Added 2 hours ago
Intermediate Technical Analyst
BC Transit
Victoria, BC
Minimum number of in-office/on-site days: 1 day per week
Added 4 hours ago
L
Principal Engineer, Global Networks & Infrastructure
lululemon
Vancouver, BC
- Full-time
Demonstrated experience with multi-cloud networking, Kubernetes, service mesh, network security, SDWAN, directory services, certificate services, and device management. Experience with AWS,…
Added 4 hours ago
A
Software Architect: AEC Platform Data
Autodesk
Calgary, AB
- Full-time
…en matière de construction connectée : les plateformes, les services et les modèles de données unifiés qui couvrent l’ensemble du cycle de vie des actifs bâtis, de la conception et de la…
Added 5 hours ago
J
Staff Threat Intelligence Researcher
Jobgether
Canada
- $86,000 to $240,000 USD / year
- Full-time
…sophisticated threats. You will connect endpoint, network, cloud, identity, malware, and open-source intelligence to develop evidence-based assessments of campaigns and threat actors. Your…
Added 5 hours ago
RB
Director, Product - Shared Services & Middle Layer
Royal Bank of Canada
Toronto, ON
- Full-time
…outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role will play a lead role in establishing a strategic platform capable of becoming the enterprise…
Added 6 hours ago
RI
Director, Product - Shared Services & Middle Layer
RBC Insurance
Toronto, ON
- Full-time
…outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role will play a lead role in establishing a strategic platform capable of becoming the enterprise…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Georgina Beach, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
East Gwillimbury, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Ajax, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Aurora, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Brampton, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Caledon, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
S
Account Development Representative II - Toronto
Samsara
Halton Hills, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 8 hours ago
Senior Security Ops Analyst
Insurance Corporation of British Columbia
North Vancouver, BC
…successful candidate will remain close to operational work, lead through complex incidents, proactively communicate risks and progress, and build trusted partnerships across business,…
Added 8 hours ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
The Senior Software Developer (Senior Developer) works as part of a team of developers to design, develop, troubleshoot, maintain and deploy software components for acquiring, publishing…
Added 9 hours ago
R
Director, Product - Shared Services & Middle Layer
RBC
Toronto, ON
- Full-time
…outcomes for the RBC IS Middle Layer and associated Shared Services capabilities. The role will play a lead role in establishing a strategic platform capable of becoming the enterprise…
Added 9 hours ago
DevOps Lead
Aspire Bakeries
Brantford, ON
We are seeking a DevOps Lead to join our team at Brantford, ON bakery. As a DevOps Lead, you will be accountable for the day-to-day administration, operation, continuous improvement, and…
Added 9 hours ago
RB
Senior Site Reliability Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
…frameworks and tools with AI and analytics. You will work with a team of passionate software and infrastructure engineers who thrive on solving challenging technical problems and creating…
Added 9 hours ago
PC
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
- Full-time
…developers and shaping technical strategy for the practice. You'll lead our next-generation AI initiatives, working directly with Agentforce, Data Cloud, and the Lightning Platform to build…
Added 10 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
Hands-on experience with AWS services, including EMR, Glue, S3, IAM, Lambda, Step Functions, and related cloud-native infrastructure
Added 10 hours ago
A
Principal Data Engineer, User Success (Agentic Experiences)
Autodesk
Toronto, ON
- Full-time
Hands-on experience with AWS services, including EMR, Glue, S3, IAM, Lambda, Step Functions, and related cloud-native infrastructure
Added 10 hours ago
T
Senior Manager, Software Development (Mobile Application)
Tangerine
Toronto, ON
- Full-time
With many years of technology experience, lead, coach and continuously advance the capabilities of the technology team ensuring we are identifying and building future technology skills &…

Closed listing

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

$120,000 to $140,000 CAD / year · Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Closing date: Oct 25, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 25, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and end-to-end IT service delivery, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client relationships and escalations, monitor operational risks and performance, and drive continuous improvement and cloud modernization initiatives.

Requirements

Requires 8+ years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, performance monitoring, risk management, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Azure Cloud Infrastructure
Azure IaaS And PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA And KPI Governance
Cloud Operations And Governance
Operational Performance Monitoring
Risk And Compliance Management
Stakeholder Management
Team Leadership
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite And Offshore Delivery
Distributed Teams
Stakeholder Management
Escalation Management
Resource Planning
Workforce Management
Cloud Transformation
Cloud Modernization
Automation
DevOps

Report this job

Work requirements

Jobs in Canada