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Added 19 mins ago
Service Manager (Boilers / HVAC)
D2B Groups
Remote, Canada
Full-time · Remote
Our client is an established Canadian manufacturer and service provider of commercial and industrial boiler and heating systems, supporting customers across a broad service territory. They…
Added 27 mins ago
IT Support Specialist
Modern Niagara
Vaughan, ON
Full-time
This role is central to maintaining reliable IT services across Modern Niagara’s national operations. By combining hands-on technical support with ServiceNow administration and development,…
Added 49 mins ago
ServiceNow system Administrator #26-24594
US Tech Solutions
Toronto, ON
$60 to $65 CAD / hour
Contract
Our client, a leading organization in the financial services sector, is seeking an experienced ServiceNow Systems Administrator to join a 14-person IT Service Management team on a long-term…
Added 49 mins ago
Creative Operations Manager
Creative Circle
Toronto, ON
$55 to $60 CAD / hour
Contract
Our Financial Services client is looking for a Creative Ops Manager to join their team. This is a 12+ month contract, with high chance of conversion to fte.
Added 1 hour ago
Senior Enterprise Solutions Technical Lead
City of Toronto
Toronto, ON
In its pursuit of modernizing City services through strategic investment, digital transformation, and a culture of innovation, the Technology Services Division collaborates with all City…
Added 1 hour ago
Program Administrator
Royal College of Dental Surgeons of Ontario
Toronto, ON
Bring your excellent leadership and client service skills to our team as a Program Administrator within our Facility Inspection Program (FIP) department.
Added 2 hours ago
Service Delivery Manager
N2P Systems
Montreal, QC
$120,000 to $140,000 CAD / year
Full-time
…performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key…
Added 3 hours ago
Manager Cash Management and Banking Services
The Government of Nova Scotia
Halifax, NS
…PCI Compliant, facilitation of the administration of banking services for the Province of Nova Scotia, and providing support and working closely with the Banking Administrator to identify…
Added 5 hours ago
Human Resource Payroll Administrator
Government of Saskatchewan
Regina, SK
Create, update, and organize case files or client information for review by program staff.
Added 20 hours ago
Transfers Administrator, Temporary
Aviso
Toronto, ON
$46,000 to $55,000 CAD / year
Temporary
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 20 hours ago
Senior Systems Engineer
Aviso
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Reporting to the Director, Technology Support Services, the Senior Systems Engineer is responsible for independently operating, engineering, and improving Aviso's hybrid infrastructure…
Added 20 hours ago
System Access Administrator
Aviso
Vancouver, BC
$55,000 to $65,000 CAD / year
Full-time
Reporting to the Senior Manager, Technology Support Services, the Systems Access Administrator is responsible for providing access to our Broadridge/Dataphile system to our external…
Added 20 hours ago
Senior Analyst, Fund Reporting
Aviso
Toronto, ON
$83,000 to $100,000 CAD / year
Full-time
…growth. The incumbent will manage the relationships with the fund administrator and other external service providers, such as auditors, printer and translators, for delivery of fund…
Added 20 hours ago
Portfolio Administrator
Aviso
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 20 hours ago
Bilingual Registered Plans Administrator
Aviso
Toronto, ON
$46,000 to $55,000 CAD / year
Full-time
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 20 hours ago
Bilingual Tax Administrator
Aviso
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
We're looking to fill an opening for a Bilingual Tax Administrator to join our Operations team.
Added 1 day ago
Consultant, IT Systems Administrator (Airflow/Snowflake)
Project X Ltd.
Toronto, ON
Full-time
Project X Ltd. builds high-performing teams of talented, client-focused problem solvers who thrive on complex data challenges. Guided by our values of Care, Bravery, Excellence, and…
Added 1 day ago
Payroll Administrator
TPD® Workforce Solutions
Surrey, BC
$30 to $34 CAD / hour
Temporary
We’re looking for an experienced Payroll Administrator to join our client’s dynamic team. This is a full-time, in-office role with hours from Monday to Friday, 8 AM to 4 PM.
Added 2 days ago
Service Coordinator
Minted Search Group
Brampton, ON
$65,000 to $80,000 CAD / year
Full-time
Our client, an established HVAC and mechanical services company, is looking for a Service Coordinator / Administrator to join their team in Brampton. This is a key coordination role…
Added 2 days ago
Billing Administrator
PwC Canada
Toronto, ON
Full-time
The Billing Administrator (“BA”) provides exceptional internal and external client service, working directly with clients and with partners, practice staff and partner assistants to provide…
Added 2 days ago
Billing Administrator
PwC
Toronto, ON
Full-time
The Billing Administrator (“BA”) provides exceptional internal and external client service, working directly with clients and with partners, practice staff and partner assistants to provide…
Added 2 days ago
Contracts Administrator (Minerals & Metals)
Ausenco
Burnaby, BC
Contract
We are currently seeking an energetic and enthusiastic Contracts Administrator to join our team. You will support the management of the overall administration of subcontract packages,…
Added 2 days ago
Senior Contracts Administrator (Minerals & Metals)
Ausenco
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Contract
We are currently seeking an energetic and enthusiastic Senior Contracts Administrator to join our team. You will support the management of the overall administration of subcontract…
Added 2 days ago
Montréal [Hybrid] - Senior Linux Systems Administrator
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC
Full-time
…consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants,…
Added 2 days ago
DevOps Manager
Raise
Calgary, AB
Contract
Raise is currently hiring a DevOps Engineer on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Apply by: Oct 28, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 28, 2026

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Applications open in a new tab.

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and service management processes, ensuring service availability, performance, contractual SLA and KPI compliance, and continuous improvement. Lead distributed onsite and offshore teams, manage client and stakeholder relationships and escalations, and coordinate operational planning, risk mitigation, reporting, and cloud modernization support.

Requirements

Requires 8 or more years of IT experience, including enterprise IT service delivery management, customer-facing stakeholder and escalation management, and leadership of distributed onsite and offshore teams. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, performance monitoring, risk, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS And PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA And KPI Governance
Operational Performance Monitoring
Risk And Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL Foundation
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite And Offshore Delivery
Workforce Management
Capacity Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps

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