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Added 7 mins ago
Controls Engineer
Porter Engineered Systems - A Division of Pangeo Group
Windsor, ON
Full-time
Lead the integration and commissioning of new equipment, ensuring compatibility and performance.
Added 7 mins ago
Director, Field Applications Engineering & Customer Support
Octasic
Montreal, QC
Lead and scale the global FAE and Customer Support organization; set objectives, KPIs, and succession plans; and recruit, coach, and retain high-performing technical talent.
Added 7 mins ago
Senior Systems MTS, Synthetic Aperture Radar (SAR) Missions for Fastwater Staffing and Recruiting
HIKINEX
Remote, Canada
Contract · Remote
Lead technical solutions for mission enhancements: beam mode design, mission concept design, image quality modelling
Added 7 mins ago
Senior Software Engineer in Test, UI Platform
Okta
Toronto, ON
Okta is seeking an experienced Senior Software Engineer in Test for our UI Engineering team. As a senior member of product quality engineering, you will own the test framework and quality…
Added 7 mins ago
Staff Systems Engineer, Signal Processing/SAR Processor for Fastwater Staffing and Recruiting
HIKINEX
Remote, Canada
Contract · Remote
Our client is hiring a Staff-level engineer to lead a highly specialized team building cutting-edge, high-throughput signal processing systems that turn raw satellite radar data into SAR…
Added 7 mins ago
Staff Systems Engineer, SAR Missions for Fastwater Staffing and Recruiting
HIKINEX
Remote, Canada
Contract · Remote
Lead technical solutions for current and future SAR missions: beam mode design, mission concept design, SAR image quality modelling
Added 7 mins ago
Senior Director, Global Partner Marketing
Okta
Toronto, ON
As the Senior Director of Partner Product Marketing and Alliances, you will lead the global strategy and execution for all product marketing functions related to partners and drive joint…
Added 7 mins ago
Access Services Advisor
McGill University
Sherbrooke, QC
Full-time
Undertake special projects and initiatives as assigned by the Access Services Advisor – Team Lead, contributing to the continuous improvement of disability support services.
Added 7 mins ago
Business Analyst
Minto
Ottawa, ON
Full-time
…valued - they’re celebrated through peer-to-peer recognition, team events, and a culture that feels like family while honouring every individual’s…
Added 20 mins ago
Email Campaign Strategist / Copywriter
Arcady Media
Toronto, ON
Full-time
You’ll work closely with the Lifecycle Marketing Manager, who leads the client relationship, sets the overall retention strategy, and manages the creative team.
Added 20 mins ago
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
$119,680 to $159,570 CAD / year
Full-time
There has never been a more important time to lead information security in higher education. As technology continues to transform how we teach, learn, work, and connect, the cybersecurity…
Added 20 mins ago
Environmental Health Safety Specialist
SHEIN
Vaughan, ON
Full-time
Founded in 2012, SHEIN works with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.
Added 20 mins ago
Manager, Labour Relations
Niagara Health
Welland, ON
Temporary
…as our Manager, Labour Relations. This is an opportunity to lead a skilled team, work alongside dedicated professionals and make a meaningful contribution to a culture where staff feel…
Added 20 mins ago
Project Manager, SSG
Chandos Construction
Calgary, AB
Full-time
As an SSG Project Manager, you'll lead projects from initial pursuit through final turnover. You'll oversee multiple projects simultaneously, balancing client expectations, operational…
Added 20 mins ago
Project Manager/Business Analyst
Brunel
Calgary, AB
$120 to $140 CAD / hour
Contract
…This role acts as an execution partner to the Procure to Pay Lead, supporting day-to-day organization, coordination, and follow-through across the workstream. The role does not own…
Added 20 mins ago
Research Coordinator, Surgery
University of Calgary
Calgary, AB
Full-time
…sub-site initiation, liaison between the University of Calgary as lead site and sub-sites and the day-to-day co-ordination and management of the study. The candidate will further support…
Added 20 mins ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 20 mins ago
Nurse-Led Outreach Team (NLOT) RN
Brant Community Healthcare System
Brantford, ON
Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…

Closed listing

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Pay: $120,000 to $140,000 CAD / year
Job type: Full-time
Closing date: Oct 28, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 28, 2026

This opening has closed.

The original listing is kept below for reference.

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Original job description

Archived listing. The details below describe a past opening.

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and service management processes, ensuring service availability, performance, contractual SLA and KPI compliance, and continuous improvement. Lead distributed onsite and offshore teams, manage client and stakeholder relationships and escalations, and coordinate operational planning, risk mitigation, reporting, and cloud modernization support.

Requirements

Requires 8 or more years of IT experience, including enterprise IT service delivery management, customer-facing stakeholder and escalation management, and leadership of distributed onsite and offshore teams. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, performance monitoring, risk, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS And PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA And KPI Governance
Operational Performance Monitoring
Risk And Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL Foundation
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite And Offshore Delivery
Workforce Management
Capacity Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps

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