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Added 2 hours ago
ST
Desktop Support Analyst
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- $25.83 to $31.79 CAD / hour
- Full-time
Microsoft Certified Azure Administrator Associate
Added 3 hours ago
B
Systems Administrator III
BonLook
New Westminster, BC · Delta, BC
- Full-time
Join our team as a System Administrator III, Enterprise Infrastructure! In this role you’ll oversee the timely and budget-conscious deployment of enterprise systems and software platforms.…
Added 3 hours ago
S
Business System Analyst
SMARTFOX
Canada
- Full-time
Gather requirements from finance, sales, operations, HR, and customer teams, and translate them into configurations, workflows, and solutions
Added 4 hours ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
…target architecture and technical standards across Microsoft Azure, Azure Local, Microsoft Entra ID, Microsoft 365, endpoint and security platforms, IT service management, monitoring,…
Added 4 hours ago
AC
Senior System Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
The Senior System Administrator will lead the design, modernization, security, and compliance of our IT infrastructure across on-premises and cloud environments, with a primary focus on…
Added 19 hours ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
M1 Composites is seeking a dynamic and motivated IT Systems Administrator & Infrastructure Support Specialist to join our IT team.
Added 22 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON · Toronto, ON
- Full-time
The Oracle/PostgreSQL Database Administrator is responsible for the administration, reliability, security, recoverability, and performance of mission-critical database platforms supporting…
Added 22 hours ago
IT Systems & Support Coordinator
Herschel Supply Co.
Vancouver, BC
…Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT…
Added 23 hours ago
HS
IT Systems & Support Coordinator
Herschel Supply Company
Vancouver, BC
- Full-time
…Fridays. You’ll coordinate your schedule with the IT Systems Administrator to ensure full on-site IT…
Added 23 hours ago
AI
Salesforce AI & Data Cloud Solutions Engineer
AGF Investments
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 23 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
The Oracle/PostgreSQL Database Administrator is responsible for the administration, reliability, security, recoverability, and performance of mission-critical database platforms supporting…
Added 1 day ago
AM
Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
Headquartered in Toronto, Canada, AGF has investment operations and client servicing teams on the ground in North America and Europe. AGF serves more than 820,000 investors. AGF trades on…
Added 1 day ago
Lead, Technical Services
MongoDB
Toronto, ON
Lead high-visibility customer escalations and incidents, coordinating Engineering, Product, Support Operations, and other stakeholders
Added 1 day ago
FE
Intern System Administrator
Future Electronics
Kirkland, QC
- Internship
We are looking for an Intern Systems Administrator to join our IT team. In this role, you will support the day-to-day operations and continuous improvement of our Microsoft technology…
Added 1 day ago
I
Senior System Administrator
ICES
Toronto, ON
- Contract
ICES is seeking a Senior System Administrator to join our Technology department. The Senior System Administrator is responsible for building, maintaining, and supporting Information…
Added 1 day ago
MF
Cloud Platform Engineer
MTY Food Group
Montreal, QC
- Full-time
…environments. This role will be responsible for day-to-day cloud operations, infrastructure engineering, automation, security, governance, cost optimization, and availability of…
Added 1 day ago
IC
Senior System Administrator
ICES Central
Toronto, ON
- Full-time
- Temporary
ICES is seeking a Senior System Administrator to join our Technology department. The Senior System Administrator is responsible for building, maintaining, and supporting Information…
Added 1 day ago
S
IT Technology Services Senior Specialist - Linux Administration, Hyperscaler, Pacemaker Operations
SAP
Toronto, ON
- Full-time
…infrastructure providers, including Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP), to offer customers maximum choice for their SAP private cloud…
Added 1 day ago
C
AKS Workstream Lead
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
Azure Solutions Architect Expert or Azure Administrator Associate
Added 1 day ago
MT
Senior Infrastructure Engineer (Linux & Cloud Automation)
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
You will own the end-to-end patching lifecycle for Linux server estates using Ansible, and manage Azure Update Manager policies for Linux VMs across Azure. You will manage and remediate…
Added 1 day ago
MT
Infrastructure Engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
Familiarity with VMware vSphere (VM console access, snapshot management, basic troubleshooting) and Azure VM operations (start/stop, disk management, basic networking)
Added 1 day ago
SH
Database Administrator
Sotera Health
Ottawa, ON
- Full-time
Reporting to the Manager of Database Services and Application, the Database Administrator role is responsible for managing Oracle and SQL server databases, ensuring their availability,…
Added 1 day ago
CI
Cybersecurity Administrator- Vancouver
Compugen Inc
Vancouver, BC
- Full-time
Position Overview: We are seeking a Cybersecurity Administrator/Infrastructure & Security Operations resource to strengthen our cybersecurity capabilities for a 6 month contract (strong…
Added 1 day ago
SS
Azure Infrastructure Engineer
Sonata Software North America Inc.
Toronto, ON
- Full-time
8+ years’ experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for…
Added 1 day ago
Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team in the Bilingual Senior Specialist, Cloud Infrastructure Operations Engineering position. In this position, you will be responsible for…

Closed listing

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Nov 6, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and service management processes, ensuring service availability, performance, contractual SLA and KPI compliance, and effective risk mitigation. Lead distributed onsite and offshore teams, manage client relationships and escalations, and drive service improvements, operational reporting, and cloud modernization support.

Requirements

Requires 8+ years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, risk management, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
ITIL
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Stakeholder Management
Escalation Management
Onsite and Offshore Delivery
Workforce Planning
Capacity Planning
Cloud Transformation
Cloud Modernization
DevOps
Automation
Azure Administrator Associate

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