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Added 13 mins ago
TH
Front End Associate Full Time - 7052 Regina East
The Home Depot Canada
Regina, SK
- Full-time
Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
Added 48 mins ago
FC
Fit4Less Manager - Edmonton Depot 170
Fit4Less Canada
AB · Edmonton, AB
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 48 mins ago
FC
Fit4Less Manager - Orangeville Fairgrounds
Fit4Less Canada
Orangeville, ON
- Full-time
The Fit4Less Manager leads a team of club Associates to run a financially healthy club focused on clean, friendly, and automated experiences for both Members and Associates.
Added 1 hour ago
TU
Finance Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Finance Manager reports to the Associate Director, Facilities Finance, and works closely with Unit and Department directors, managers and administrators to provide strategic financial…
Added 1 hour ago
RD
Associate Advisor
RBC Dominion Securities
Vancouver, BC
- Full-time
The RBC Dominion Securities Inc. (“RBC DS”) Branch located in downtown Vancouver is looking for an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing…
Added 1 hour ago
SB
retail sales associate
STAMPEDE BOOT & CLOTHING COMPANY
Calgary, AB
- $15 to $20 CAD / hour
- Full-time
- On-site
Job Overview* *Hiring Immediately* Key Holder *Assistant Manager * Manager *Sales Associates *Warehouse Apply in-person with a resume. At Stampede Boot & Clothing Company. 5327 2nd St. SW.…
Added 1 hour ago
T
Customer Experience Associate - Riverview
TD
Riverview, NB
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
TS
Store Associate
The Salvation Army in Canada
Markham, ON
- Part-time
Have a few months of experience in processing or distribution of goods or customer service.
Added 1 hour ago
TQ
Sales associate Part-time Full-time
The Quark Group
Fredericton, NB
- From $16 CAD / hour
- Full-time
- Part-time
- On-site
SALES ASSOCIATE [FT/PT]* We are looking for full-time & part-time Sales Associates in our Quarks store at the Regent Mall in Fredericton, NB to work in a dynamic, fast-paced, fun and…
Added 2 hours ago
RB
Associate Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
The RBC Dominion Securities Inc. (“RBC DS”) Branch located in downtown Vancouver is looking for an experienced Associate Advisor to join a premier Portfolio Manager (“PM”) team by providing…
Added 2 hours ago
CC
Assistant Store Manager
Canna Cabana
Fort Erie, ON
- $21 to $23 CAD / hour
- Full-time
Our retail Assistant Store Manager (ASM) is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company…
Added 2 hours ago
N
Supervisor - Ontario Mills
Nautica
ON · Ontario, Canada
- $17.75 to $24 USD / hour
- Part-time
As a Part-Time Supervisor, you will support the management team to create the best experience for our customer and deliver desired results. You also share the responsibility to execute…
Added 2 hours ago
E
Food Tasting & Guest Experience Associate (Part-Time) - Eataly Yorkville
Eataly
Toronto, ON
- $20 to $22 CAD / hour
- Part-time
This is a hospitality and education position designed for a charismatic communicator who loves Italian food, history, and culture. A Storyteller reports to the Dry Market Manager.
Added 2 hours ago
TH
Associé(e) ventes PRO (temps plein)
The Home Depot Canada
Montreal, QC
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 2 hours ago
WC
General Merchandise Assistant Manager
Walmart Canada
St. Albert, AB
- Full-time
Serves Customers as an ambassador for their store by greeting customers, seeking their feedback and ensuring customer needs, complaints, and issues are resolved within Company guidelines to…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Grande Prairie, AB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 2 hours ago
WC
Front End Checkout Team Associate
Walmart Canada
Portage la Prairie, MB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 2 hours ago
WC
(CAN) Préposé aux caisses libre-service
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
…Canada offers a great opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing…
Added 2 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Customer Service Manager
Walmart Canada
Sussex, NB
- $15 CAD / hour
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Full-time
Position Summary...Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In…
Added 2 hours ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Woodstock, NB
- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 2 hours ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Montreal, QC
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 2 hours ago
WC
(CAN) Directs Store Delivery Associate
Walmart Canada
Niagara Falls, ON
- Full-time
Position Summary...Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you…
Added 2 hours ago
WC
Senior Manager, Strategic Initiatives- Corporate Strategy
Walmart Canada
Mississauga, ON
- Full-time
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and service management processes, ensuring service availability, performance, contractual SLA and KPI compliance, and effective risk mitigation. Lead distributed onsite and offshore teams, manage client relationships and escalations, and drive service improvements, operational reporting, and cloud modernization support.

Requirements

Requires 8+ years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, risk management, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
ITIL
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Stakeholder Management
Escalation Management
Onsite and Offshore Delivery
Workforce Planning
Capacity Planning
Cloud Transformation
Cloud Modernization
DevOps
Automation
Azure Administrator Associate

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