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Added 13 mins ago
AM
Salesforce AI & Data Cloud Solutions Engineer
AGF Management
Toronto, ON
- Full-time
Platform development experience with Flow Builder, Apex, Lightning Web Components, release management, and DevOps tooling such as Azure DevOps.
Added 59 mins ago
R
Principal Enterprise Architect
RBC
Toronto, ON
- Full-time
The Principal Enterprise Architect (EA) is responsible for developing enterprise vision and target state architecture for CNB and the assigned business domains within the bank aligned to…
Added 1 hour ago
M
Technical Architect- AI
Mphasis
Toronto, ON
- Full-time
We are seeking a highly experienced AI Architect to lead the design, architecture, and implementation of enterprise-scale Generative AI solutions on Google Cloud Platform (GCP). The ideal…
Added 2 hours ago
M
RQ11475 - Software Developer - CRM - Senior
Maarut
Toronto, ON
- Contract
Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
Added 2 hours ago
XS
Test Automation Architect
Xaxis Solutions
Toronto, ON
- Contract
We are Looking for Test Automation Architect with Guidewire and Playwright exp. consultant in Toronto, Canada , Hybrid 03 days per week from day 1
Added 2 hours ago
ZS
AWS Architect
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Design & Support: Architect and amend cloud infrastructure with a focus on high availability, fault tolerance, and workload optimization.
Added 3 hours ago
XS
Test Automation Architect
Xaxis Solutions
Toronto, ON
- Contract
We are Looking for Test Automation Architect with Guidewire and Playwright exp. consultant in Toronto, Canada , Hybrid 03 days per week from day 1
Added 3 hours ago
Y
Senior Full Stack Developer (React)
Yochana
Montreal, QC
- Full-time
…backend systems, collaborating closely with product, QA, and DevOps to deliver reliable, scalable…
Added 3 hours ago
D-
Architecte Infrastructure TI
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Œuvrer dans un environnement basé sur Azure, Fortinet et DevOps
Added 3 hours ago
TC
Salesforce Revenue Cloud Architect
Tata Consultancy Services
ON · Ontario, Canada
- $100,000 to $120,000 CAD / year
- Full-time
Architect and design Salesforce Revenue Cloud solutions supporting Quote-to-Cash processes.
Added 4 hours ago
Y
Microsoft Fabric & Airflow Engineer
Yochana
Brampton, ON
- Contract
Utilize Azure DevOps and Git for version control and CI/CD of Fabric artifacts.
Added 4 hours ago
TC
GCP Infrastructure & Cloud SRE Engineer
Tata Consultancy Services
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
GCP Professional Cloud Architect and/or Professional Cloud DevOps Engineer certification.
Added 4 hours ago
Technical Architect II
Bell
Montreal, QC
We are seeking a highly skilled Technical Architect II to support the evolution, automation, and reliability of Bell's cloud infrastructure. In this role, you will be responsible for…
Added 4 hours ago
MF
Cloud Platform Engineer
MTY Food Group
Montreal, QC
- Full-time
Support application, Infrastructure, Data & AI, and DevOps teams with cloud infrastructure and platform requirements.
Added 5 hours ago
UC
Software Engineer (AWS)
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
We are seeking a proactive and technically sharp AWS Developer (Not a DevOps position) to join a technology team supporting core financial infrastructure at a top-tier Canadian bank. You…
Added 14 hours ago
C
AKS Workstream Lead
Capgemini
Mississauga, ON
- $75 to $95 CAD / hour
Azure Solutions Architect Expert or Azure Administrator Associate
Added 16 hours ago
MT
Senior Azure engineer
Manx Telecom Enterprise
Permanent North American Gaeltacht, ON
- Full-time
CI/CD Pipelines: Design, build, and maintain robust CI/CD pipelines using Azure DevOps or GitHub Actions for seamless application and infrastructure deployment.
Added 19 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
As a Lead Enterprise Technology Domain Architect, you will shape the technology direction for a critical business domain and play a key role in advancing the organization's digital…
Added 19 hours ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
As a Senior Solution Architect (AI Experienced), you will play a strategic role in defining and delivering modern enterprise solutions leveraging multiple technology ecosystems including…
Added 19 hours ago
M
Lead Enterprise Technology Domain Architect, GTCS
Manulife
Toronto, ON
- Full-time
As a Lead Enterprise Technology Domain Architect, you will shape the technology direction for a critical business domain and play a key role in advancing the organization's digital…
Added 20 hours ago
I
Security Analyst
IBM
Ottawa, ON
- $147,050 to $190,300 CAD / year
- Full-time
…solutions, ensuring seamless operations across various applications, DevOps, middleware, security, and infrastructure components. You will play a critical role in building, setting up, and…
Added 20 hours ago
AI
Mainframe DevOps Migration Consultant
Aptino, Inc.
Canada
- Contract
Architect and support Git + IBM DBB DevOps pipelines.
Added 20 hours ago
SS
Architecte Senior de Solutions (Expérience en Intelligence Artificielle)
Sopra Steria
Montreal, QC
- Full-time
As a Senior Solution Architect (AI Experienced), you will play a strategic role in defining and delivering modern enterprise solutions leveraging multiple technology ecosystems including…
Added 20 hours ago
RB
Principal AI Engineer, Agentic Models and Data Platforms
Royal Bank of Canada
Calgary, AB
- Full-time
Architect and implement agentic systems, including tool using agents, workflow orchestrators, and multi step reasoning pipelines that reliably execute business tasks.
Added 20 hours ago
Senior Solutions Architect, Financial Services
Amazon
Toronto, ON
…AWS is looking for an experienced Bilingual Senior Solutions Architect to help advise our Financial Services & Insurance (FSI) customers on how to best adopt and leverage the value of AWS…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 6, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 7, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and service management processes, ensuring service availability, performance, contractual SLA and KPI compliance, and effective risk mitigation. Lead distributed onsite and offshore teams, manage client relationships and escalations, and drive service improvements, operational reporting, and cloud modernization support.

Requirements

Requires 8+ years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have hands-on understanding of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, risk management, and compliance; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
ITIL
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Stakeholder Management
Escalation Management
Onsite and Offshore Delivery
Workforce Planning
Capacity Planning
Cloud Transformation
Cloud Modernization
DevOps
Automation
Azure Administrator Associate

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