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Added 1 min ago
TT
AI Application Modernization Architect/Lead- Bilingual
Tech Talent International
Montreal, QC
- $140,000 to $160,000 CAD / year
- Full-time
Added 1 min ago
CG
Business Systems Solution Designer
Central Graphics & Container Group Ltd.
Mississauga, ON
- Full-time
Familiarity with Agile, Scrum, or corporate ticket-tracking tools (e.g., Jira, Azure DevOps).
Added 47 mins ago
L
ModiFace - DevOps Developer
L'Oréal
Toronto, ON
- Full-time
Work closely with developers and the DevOps team to oversee deployments and code releases
Added 50 mins ago
Senior Consultant
Lightworks
Toronto, ON
…across cloud engineering, data platforms, AI infrastructure, DevOps, and security architecture. You are expected to be embedded, client-facing, and technically accountable from day one. Day…
Added 1 hour ago
M
QA Lead – ITSM
Microserve
BC · British Columbia, Canada
- Contract
Added 1 hour ago
Quality Assurance Analyst
Spiria
Toronto, ON · Montreal, QC · Gatineau, QC
Experience with bug tracking tools (ex: Azure DevOps, Xray for Jira);
Added 1 hour ago
A
Technical Support Engineer
Airbyte
Remote, Canada
- $89,000 to $105,000 CAD / year
- Full-time
- Remote
3+ years in technical support, data engineering, DevOps, QA, or a similar role supporting developers or technical users.
Added 2 hours ago
A
Senior Platform Lead
Affinity
Vancouver, BC
- Contract
Experience with infrastructure-as-code (e.g. , Bicep, Terraform) and CI/CD pipelines (e.g., Azure DevOps, Enterprise GitHub).
Added 2 hours ago
T
Sr. Java Developer with React.js Exp (Backend Heavy)
TestingXperts
Toronto, ON
- Contract
Strong understanding of Agile methodologies and DevOps practices.
Added 2 hours ago
A
1815 - Application Developer III
Amyantek
Toronto, ON
- Contract
5+ years of experience in software development, cloud engineering, DevOps, or data engineering.
Added 2 hours ago
TC
Senior Java Developer
Tata Consultancy Services
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…event-driven solutions. Participate in CI/CD implementation and DevOps-driven development practices. Support cloud-based deployments and modernization initiatives. Perform database design,…
Added 2 hours ago
F
Software Developer
Fortinet
Burnaby, BC
- Full-time
Work closely with DevOps and QA team to deliver high quality products
Added 2 hours ago
Development Lead - Air Canada Mobile Application
Air Canada
Toronto, ON
Added 2 hours ago
B
Business Data Analyst-AI / Data Science
BeachHead
Toronto, ON
- $65.22 to $78.26 CAD / hour
- Contract
Understanding of DevOps practices related to data and AI solutions.
Added 2 hours ago
E
Developpeur logiciel de produits etudiant Student Software Product Developer
Ericsson
Bas-Saint-Laurent, QC
- Full-time
Joignez-vous à la nouvelle équipe DevOps Product as a Service (aaS) d’Ericsson, au sein du PDU OSS, à titre de stagiaire DevOps. Vous contribuerez à la mise en place, au déploiement et au…
Added 2 hours ago
SP
Technical Lead, Enterprise Applications
Spark Power ⚡
ON · Ontario, Canada
- Other
Experience with Azure DevOps along with application development and application management methods and best-practices.
Added 3 hours ago
XC
Senior Developer Engineer/Leader - Montreal
Xcelerated Consulting Group, LLC.
Montreal, QC
- Contract
DevOps & Build Automation: Drive efficient delivery pipelines by leveraging DevOps methodologies and tools - Jenkins for CI, Maven for build management, Artifactory for artifact management,…
Added 3 hours ago
S
New Business Development
Synechron
Mississauga, ON
- Full-time
…end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through…
Added 3 hours ago
TC
Java Tech Lead
Tata Consultancy Services
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
…solutions. Implement CI/CD pipelines, automated testing, and DevOps best practices. Work closely with DevOps and Cloud teams to support containerized and cloud-native deployments. Implement…
Added 3 hours ago
KG
Kafka Developer/Administrator
K&K Global Talent Solutions INC.
Mississauga, ON
- Full-time
Familiarity with cloud platforms, DevOps practices, and CI/CD pipelines is preferred.
Added 3 hours ago
S
Data Platform Engineer
Shift4
Toronto, ON
- Full-time
5+ years in platform, infrastructure, or DevOps roles supporting data-intensive systems in production
Added 3 hours ago
TI
Senior Frontend Developer
Tekgence Inc
Brampton, ON
- Contract
Added 3 hours ago
VA
Cloud Developer
Väderstad AB
Regina, SK
- Full-time
Knowledge of DevOps practices and tools (e.g., GitHub Actions, Jenkins).
Added 3 hours ago
SP
Technical Lead, Enterprise Applications
Spark Power
Remote, Canada
- $105,000 to $120,000 CAD / year
- Other
- Remote
Experience with Azure DevOps along with application development and application management methods and best-practices.
Added 3 hours ago
Techincal Lead
Capgemini
Mississauga, ON
Knowledge of Git, CI/CD pipelines, and DevOps practices.

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 15, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.
French Proficiency

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise Azure cloud infrastructure operations and service management, ensuring service availability, performance, contractual SLA and KPI compliance, and continuous improvement. Lead distributed onsite and offshore teams, manage client relationships and escalations, and coordinate operational reporting, risk mitigation, and cloud transformation support.

Requirements

Requires 8 or more years of IT experience, including enterprise IT service delivery management, customer-facing stakeholder and escalation management, and leadership of distributed onsite and offshore teams. Candidates should have strong knowledge of Azure IaaS and PaaS, IT service management processes, SLA/KPI governance, operational reporting, risk management, and compliance; French proficiency is also specified.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership
Resource Planning

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
ITIL Foundation
Azure Administrator Associate
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite and Offshore Delivery
Stakeholder Management
Escalation Management
Workforce Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps
French Proficiency

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