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Added 1 hour ago
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Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
Lead the end-to-end architecture of AI-enabled applications, agentic workflows, web platforms, APIs, integrations, data services, and cloud deployment models.
Added 1 hour ago
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Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
Strengthen observability and operational readiness for shared infrastructure. Participate in incident response, lead triage and coordination when needed, follow through on preventive…
Added 1 hour ago
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DCN HR Administrator
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated HR Administrator to support our Data Center infrastructure solutions business.
Added 2 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 2 hours ago
C
Senior Engineering and Delivery Lead
Citi
Mississauga, ON
- Full-time
We are seeking a seasoned, highly experienced, and motivated Senior Engineering and Delivery Lead to spearhead the end-to-end execution and technology delivery of regulatory reporting…
Added 3 hours ago
S
DCN HR Administrator
SLB
Calgary, AB
- Full-time
SLB is seeking a motivated HR Administrator to support our Data Center infrastructure solutions business.
Added 4 hours ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Validate configurations, dependencies, integrations, interfaces, services, data, and infrastructure components following deployment.
Added 4 hours ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Own end-to-end solution design across application architecture, APIs, data flows, integrations, cloud infrastructure, security, observability, deployment, and production readiness.
Added 4 hours ago
MC
Network Management System Developer (35520)
Myticas Consulting
Ottawa, ON
- Full-time
We are seeking an experienced Network Management System (NMS) Developer to lead the design, development, and evolution of next-generation network management solutions for a cutting-edge…
Added 4 hours ago
MC
Level 2 3 Network Administrator & Projects Specialist (35949)
Myticas Consulting
Ottawa, ON
- Full-time
…Service Provider that delivers advanced IT solutions across cloud, cybersecurity, infrastructure and digital…
Added 4 hours ago
MC
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a Manager – Banking Cloud & Platform Engineering to help lead complex technology transformation programs within the banking sector.
Added 4 hours ago
MC
SysOps Software Architect (36136)
Myticas Consulting
Ottawa, ON
- Full-time
Hands-on architectural experience with cloud-native applications, containers, Kubernetes, CI/CD, infrastructure automation, and observability.
Added 4 hours ago
AI
Adobe Site Reliability Engineer - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
…Search, Consent Management, Analytics, Personalization and AI services and many more to…
Added 4 hours ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Toronto, ON
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 4 hours ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Canada
- Full-time
A building’s story does not end at handover - and neither should the value of its data. As the Lifecycle Asset Data Lead - Buildings, you will shape WSP’s digital twin readiness and…
Added 4 hours ago
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Security Specialist – Security Architect
Workiy
Edenwold No. 158, SK · Regina East, Saskatchewan
- Contract
Conceptual & Discovery Frameworks: Develop Conceptual Solution Designs (CSD), core infrastructure planning roadmaps, and lead discovery engagements across network and server environments.
Added 4 hours ago
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Account Development Representative II
Samsara
Ottawa, ON · Kanata, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 4 hours ago
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Account Development Representative II
Samsara
Calgary, AB
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 4 hours ago
S
Account Development Representative II
Samsara
Ottawa, ON
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 4 hours ago
S
Account Development Representative II
Samsara
Quebec, QC
- Full-time
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT)…
Added 5 hours ago
C
Customer Delivery Architect
Cisco
Montreal, QC
- Full-time
…work alongside internal and external partners to deploy Cisco services, maintaining direct relationships with technical staff and management to keep projects on track. We bridge the gap…
Added 5 hours ago
C
Forward Deployed Engineer, Infrastructure Specialist (North America)
Cohere
Remote, Canada
- Full-time
- Remote
Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
Added 5 hours ago
T
AVP, Technology Portfolio Management, Transaction Banking & Payments, TD Securities
TD
Toronto, ON
- Full-time
Added 5 hours ago
SL
AVP, Threat and Vulnerability Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…(DSTM) under Security, Risk & Crisis Management (SRC), you will lead Sun Life’s global capability for identifying, assessing, prioritizing, and mitigating cyber vulnerabilities and threats…
Added 5 hours ago
AI
Adobe Site Reliability Engineer (French)
Apptoza Inc.
Toronto, ON
- Full-time
…Search, Consent Management, Analytics, Personalization and AI services and many more to…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.
French Proficiency

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

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More about this job

Responsibilities

Oversee enterprise IT service delivery and Azure cloud infrastructure operations, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client and stakeholder relationships and escalations, and drive operational reporting, risk mitigation, and continuous service improvement.

Requirements

Requires 8 or more years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have a strong understanding of IT service management and SLA/KPI governance, hands-on knowledge of Azure IaaS and PaaS operations, and French proficiency; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL Foundation
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite and Offshore Delivery
Stakeholder Management
Workforce Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps
French Proficiency

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