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Added 2 mins ago
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Account Manager, XM
Acosta
Toronto, ON
- Full-time
The Account Manager position will include event planning, event implementation, vendor negotiation/management, budget development and tracking, and creation of marketing and measurement…
Added 17 mins ago
Nursing Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Health Care Aide - SMHC
Winnipeg Regional Health Authority
Selkirk, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Coordinator Food Services - NFS
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Registered Psychiatric Nurse/Registered Nurse (N2) - Mental Health
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
General Duty Nurse (N2) - CH4 Pediatric Medicine 1
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Administrative Assistant
Winnipeg Regional Health Authority
Boissevain, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 17 mins ago
General Duty Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
General Duty Sonographer
Winnipeg Regional Health Authority
Brandon, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Licensed Practical Nurse (LPN) - Home Care Nursing River East
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services and while demonstrating a commitment to the mission, vision and values of the WRHA, the Licensed Practical Nurse (LPN) is…
Added 17 mins ago
Families First Home Visitor - Visiteur(euse) à domicile - Les familles d'abord
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Team Manager and in collaboration with Public Health Nurses (PHN), the Families First Home Visitor (FFHV) is responsible for initiating and maintaining regular and…
Added 17 mins ago
Families First Home Visitor - Visiteur(euse) à domicile - Les familles d'abord
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Team Manager and in collaboration with Public Health Nurses (PHN), the Families First Home Visitor (FFHV) is responsible for initiating and maintaining regular and…
Added 17 mins ago
General Duty Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
General Duty Nurse (N2) - Emergency
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Licensed Practical Nurse (LPN) - Medicine-High Observation Unit
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Crisis Clinician (N3) - Crisis Services
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Clinical Resource Nurse - Child Health/CHOR
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
General Duty Nurse (N2) - Child Health - CH4 Medicine
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
General Duty Nurse (N2) - CH4 Pediatric Medicine
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Unit Assistant
Winnipeg Regional Health Authority
Winnipeg, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 17 mins ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Dauphin, MB
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 17 mins ago
Administrative Assistant
Winnipeg Regional Health Authority
Grandview, MB
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 17 mins ago
Registered Psychiatric Nurse - RN (N2) - Float Pool - SMHC
Winnipeg Regional Health Authority
Selkirk, MB
Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some…
Added 33 mins ago
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Director of Rooms Division (Full-Time)
AccorHotel
Ottawa, ON
- Full-time
The Director of Rooms Division provides leadership to Front Office, Housekeeping, Fairmont Gold, Guest Services, Loyalty & Guest Experience, Communications, Health Club, and Valet…
Added 47 mins ago
AC
Chef Manager
Aramark Canada
Calgary, AB
- Full-time
As a Chef Manager, you will plan, guide, and execute contracted food services at the client site. You will be part of the management team for Food & Nutrition Services, responsible for…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.
French Proficiency

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

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More about this job

Responsibilities

Oversee enterprise IT service delivery and Azure cloud infrastructure operations, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client and stakeholder relationships and escalations, and drive operational reporting, risk mitigation, and continuous service improvement.

Requirements

Requires 8 or more years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have a strong understanding of IT service management and SLA/KPI governance, hands-on knowledge of Azure IaaS and PaaS operations, and French proficiency; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL Foundation
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite and Offshore Delivery
Stakeholder Management
Workforce Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps
French Proficiency

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