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Added 12 mins ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
Work with senior level clients to architect future-proof, agile, and resilient organization and operating models which embrace the future of work
Added 12 mins ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
…passionate about building scalable, intelligent customer experience solutions that span both AWS and Google Cloud ecosystems. You thrive in fast-paced delivery environments, translate…
Added 27 mins ago
B
Senior DevOps Developer
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
At Boeing Digital Services, you’ll be a part of a team that creates innovative digital solutions and analytics that drive the future and evolution of Digital Services and enable our…
Added 27 mins ago
M
AVP, GTO Strategy & Transformation
Manulife
Toronto, ON
- Full-time
Added 27 mins ago
2I
Cyber Security Consultant
2iSolutions Inc.
Regina, SK
- Contract
We are seeking a Cybersecurity Architect for a 1 year contract, onsite in Regina, to join a project as a leading consultant.
Added 27 mins ago
S
Senior Data Architect
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Montreal, QC
- Full-time
Des solutions technologiques novatrices pour les entreprises
Added 42 mins ago
SENIOR SYSTEMS INTEGRATOR P&R (UKG Pro Solution Architect)
City of Toronto
Toronto, ON
…Implementation, the Senior Systems Integrator P&R (UKG Pro Solution Architect) will join the eScheduling project team and provide the specialized UKG Pro expertise required to help ensure…
Added 42 mins ago
RB
Director, Enterprise Integration Services – OneRBC: CNB Integration
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Toronto, ON
- Full-time
…RBC operates post-acquisition. In this strategic role, you'll architect and drive the technology integration of City National Bank into RBC's operating model, designing solutions that…
Added 57 mins ago
Manager, Firmware SDK
Nureva
Ottawa, ON · Kanata, Ontario
Mentoring a high-performance team that thrives on delivering high quality and innovative solutions. Ensure continual improvement of firmware team through regular coaching and goal setting.
Added 57 mins ago
NS
Service Delivery Manager
N2P Systems
Montreal, QC
- Full-time
Microsoft Certified: Azure Solutions Architect Expert
Added 1 hour ago
O
Développeur(se) en IA
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
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Chargé(e) de livraison
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Montreal, QC
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Added 1 hour ago
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Architecte de solutions, senior
Onepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
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Chargé(e) de livraison
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Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
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Développeur(se) en IA
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Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
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Analyste d'affaires TI
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Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
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Architecte de solutions, senior
Wepoint
Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
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Analyste d'affaires TI
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Montreal, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 1 hour ago
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Business System Analyst
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ON · Ontario, Canada
- Contract
The business team is responsible for the creation of the L2 Model, supported by the Project Business Analyst, Solution Architect, and TSBI.
Added 1 hour ago
SI
SAP HANA DBA
Spruce InfoTech Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
Architect and manage complex SAP HANA system architectures, including Multi-Tenant, scale-in/scale-out landscapes, and dynamic tiering.
Added 1 hour ago
CS
Data Architect
Confiar Services
Toronto, ON
- $65 to $70 CAD / hour
- Contract
We are seeking an experienced Azure Data Architect to design and lead secure, scalable enterprise data solutions on Azure. The ideal candidate will have strong expertise in Azure…
Added 1 hour ago
CL
Senior Cloud DevOps Engineer
Charger Logistics Inc.
Brampton, ON
- Full-time
Required: Azure Solutions Architect Expert or GCP Professional Cloud Architect.
Added 1 hour ago
KR
AI Architect
KTek Resourcing
Toronto, ON
- Contract
We are looking for a Technical Architect to design and lead the implementation of a modern digital marketing platform that connects campaign planning, website updates, content production,…
Added 1 hour ago
ZS
Security Architect
Zodiac Solutions, Inc
Montreal, QC
- Full-time
Added 1 hour ago
CL
Solution Architect- .NET (microservices)
Charger Logistics Inc.
Brampton, ON
- Full-time
…With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.
French Proficiency

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise IT service delivery and Azure cloud infrastructure operations, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client and stakeholder relationships and escalations, and drive operational reporting, risk mitigation, and continuous service improvement.

Requirements

Requires 8 or more years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have a strong understanding of IT service management and SLA/KPI governance, hands-on knowledge of Azure IaaS and PaaS operations, and French proficiency; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL Foundation
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite and Offshore Delivery
Stakeholder Management
Workforce Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps
French Proficiency

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