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Added 3 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 3 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
Global Business Services & Operations is at the core of TD Securities. We are a dynamic, multi-faceted division that partners with all parts of the Dealer, including Sales & Trading to…
Added 3 mins ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
…strategy, roadmap, and quality and partnering with Support, Support Operations, and Engineering on design and…
Added 3 mins ago
UO
Manager, Operations and Impact, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
The Cumming School of Medicine invites applications for a Manager, Operations and Impact. This Full-time Fixed Term position is for approximately 6 months (based on length of grant…
Added 3 mins ago
R
Associate Managing Editor (French Services) (On Site)
Radio-Canada
Sherbrooke, QC
- Full-time
Supervise new employees and interns, support daily team operations, and ensure technical needs are met.
Added 3 mins ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 3 mins ago
SH
Chemical Scientist
Siemens Healthineers
Ottawa, ON
- Full-time
Under the supervision of the Manager, Program Management, the Chemical Scientist develops, improves, validates chemical processes and direct materials for production of new and existing…
Added 3 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Richmond, BC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 3 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Kamloops, BC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 3 mins ago
DG
Civil Junior Estimator
Dawson Group
Kamloops, BC
- Full-time
…permanent, full-time position of Junior Estimator, reporting to the Manager Operations. To be considered for this role, you should have effective interpersonal skills, a collaborative…
Added 3 mins ago
L
Product Manager
Linedata
Toronto, ON
- Full-time
…cutting-edge platforms and tailored services that power the daily operations of 700 leading financial institutions. As a global, multicultural company with over 45 nationalities represented…
Added 3 mins ago
Manager, IT Infrastrructure
Winnipeg Airports Authority
Winnipeg, MB
The Manager, IT Infrastructure, is accountable for technical delivery and transition into ongoing operational support through the IT Infrastructure team, vendors, and consultants. The role…
Added 3 mins ago
TH
Senior Project Manager, Capital Planning and Redevelopment
Trillium Health Partners
Mississauga, ON
- Full-time
…Broader Public Sector Procurement Directive. The Senior Project Manager is the primary liaison between the Redevelopment office, internal stakeholder groups, and the external design,…
Added 18 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
As a member of the Customer Experience team, reporting to the manager and working under the direction of the Branch Operations Lead, this position models BPL’s values in all interactions,…
Added 18 mins ago
TU
Applications Technical Lead
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
The Applications Technical Lead reports to the EASD Senior Manager.
Added 18 mins ago
B
Bilingual Facility Services Manager (ENG/FR)
BGIS
Montreal, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 32 mins ago
NH
Maintenance Manager
Novara Human Capital Solutions
Canmore, AB
- Full-time
Reports to Lodge Operations Manager (day-to-day operations
Added 33 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Montreal, QC
- $38 to $60 CAD / hour
- Contract
Diplôme de baccalauréat en ingénierie, gestion des opérations ou équivalent
Added 33 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Longueuil, QC
- $38 to $60 CAD / hour
- Contract
Diplôme de baccalauréat en ingénierie, gestion des opérations ou équivalent
Added 33 mins ago
A
Gestionnaire Outillage - Tooling Project Manager
Actalent
Laval, QC
- $38 to $60 CAD / hour
- Contract
Diplôme de baccalauréat en ingénierie, gestion des opérations ou équivalent
Added 33 mins ago
R
Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
…contractors with digital tooling, liaise across engineering and operations, and track physical progress on…
Added 33 mins ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Toronto, ON
- Full-time
Reporting to the Digital Solutions Manager – Buildings, you will work with project delivery teams across Canada to build capabilities to ensure that the asset information WSP delivers to…
Added 33 mins ago
WI
Lifecycle Asset Data Lead - Buildings
WSP in Canada
Canada
- Full-time
Reporting to the Digital Solutions Manager – Buildings, you will work with project delivery teams across Canada to build capabilities to ensure that the asset information WSP delivers to…
Added 33 mins ago
UO
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,027 to $5,413 CAD / month
- Full-time
This position works collaboratively with units both within and external to the School of Nursing to oversee the daily operations and processes of moving from prospective student, to…
Added 33 mins ago
BS
Alert Management Specialist - Bilingual (English/French)
Blackline Safety
Remote, Canada
- Full-time
- Remote
The Alert Management Specialist reports to the Manager, Alert Management Specialists and delivers professional, timely support to customers. Our Alert Management Specialists manage safety…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.
French Proficiency

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

Apply About employer

More about this job

Responsibilities

Oversee enterprise IT service delivery and Azure cloud infrastructure operations, ensuring service availability, performance, contractual SLA and KPI compliance, and effective incident, problem, change, and service request management. Lead distributed onsite and offshore teams, manage client and stakeholder relationships and escalations, and drive operational reporting, risk mitigation, and continuous service improvement.

Requirements

Requires 8 or more years of IT industry experience, proven enterprise IT service delivery management, and experience leading distributed onsite and offshore teams in customer-facing roles. Candidates should have a strong understanding of IT service management and SLA/KPI governance, hands-on knowledge of Azure IaaS and PaaS operations, and French proficiency; ITIL and Microsoft Azure certifications are preferred.

Skills

Microsoft Azure
Azure IaaS and PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
SLA and KPI Governance
Operational Performance Monitoring
Risk and Compliance Management
Cloud Governance
Stakeholder Management
Team Leadership

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Service Level Agreements
Key Performance Indicators
ITIL Foundation
Azure Administrator Associate
Cloud Governance
Operational Performance Monitoring
Risk Management
Compliance
Onsite and Offshore Delivery
Stakeholder Management
Workforce Planning
Cloud Transformation
Cloud Modernization
Automation
DevOps
French Proficiency

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