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Added 11 mins ago
Master
Thames Skills Academy (TSA)
London, ON
Full-time
Operating Thames Clipper vessels in alignment with our service delivery requirements, with a primary emphasis on maintaining customer satisfaction & vessel housekeeping
Added 11 mins ago
Construction Technical Supervisor (Québec City, Quebec, CA)
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Quebec, QC
Full-time
Plan all day to day work for technicians and manage all site activities from first component delivery to last turbine handed over to Service.
Added 11 mins ago
Youth League and Program Manager
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Full-time
The Youth League and Program Manager position at Canlan Sports involves overseeing Youth Leagues, Learn to Skate, Learn to Play Hockey Programs, and Camps. The role requires collaboration…
Added 11 mins ago
DZ Driver
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…unload through a variety of mechanisms; use electronic proof of delivery technology; prepare paperwork and perform daily vehicle safety checks to ensure on road…
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In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 12 mins ago
Multimedia Project Manager
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Added 13 mins ago
Engineer Manager
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Added 13 mins ago
Program Coordinator- Community Oncology Education and Transitions of Care - Repost
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The Program Coordinator - Community Oncology Education and Care Transitions, works under the direction of the Manager and is responsible for leading the planning, development,…
Added 13 mins ago
Associate Payroll
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…Estate. You’ll be part of guiding strategic vision and hands-on delivery of the business to drive our business forward and support groups and team members across the entire…
Added 13 mins ago
Senior Program Manager – Oracle ERP
York Digital Consulting Inc
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Contract
Our Telecom client is seeking an experienced Senior Program Manager – Oracle ERP to lead the planning, governance, execution, and delivery of complex Oracle ERP transformation initiatives.
Added 13 mins ago
Project Manager (Distribution)
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Full-time · Temporary
We are hiring a full-time temporary Distribution Project Manager position for up to 11 months working out of Edmonton, AB. This opportunity is open to internal and external candidates.
Added 13 mins ago
Lead, Events, Arts, Culture & Heritage Services
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Added 27 mins ago
Mobile Service Technician : Full Time (South Simcoe)
The Home Depot Canada
ON · Ontario, Canada
Full-time
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Added 27 mins ago
Business Development & Marketing Manager
Gowling WLG
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The local office BD & Marketing Manager works closely with the Office Managing Partner (OMP) to elevate the Firm’s visibility, reputation, and competitive position in the local market. This…
Added 27 mins ago
Communications Strategist
University of New Brunswick
NB · New Brunswick, Canada
Full-time
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Added 27 mins ago
Regional Sourcing Manager (Electronics Lane)
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Title: Regional Sourcing Manager (Electronics Lane)
Added 27 mins ago
Planner - Development Services
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Sales Manager Ontario
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Added 27 mins ago
Project Manager
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This role is suited to an experienced ICI Project Manager who has independently managed new-build projects from start to finish, with school construction experience being particularly…
Added 28 mins ago
Project Manager, PMO
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The Project Manager is assigned to lead the execution of large scale, key strategic initiatives that are managed through the Program Management Office (PMO). The role will typically manage…
Added 28 mins ago
PM/Scrum Master
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In this role you will be working as a Senior Project Manager with a strong technical acumen delivering capabilities for Solutions Acceleration and Innovation managing delivery of Proof of…
Added 28 mins ago
Design Manager, Airport
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$160,000 to $200,000 CAD / year
Full-time
AECOM is seeking a Design Manager to join our team. This position is based on-site, out of Mississauga. This position is for a newly created position.
Added 28 mins ago
Retail Shift Leader
Canna Cabana
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Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 40 mins ago
Metro District Engineer - Transportation Assistant Division Director
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…priorities, champion continuous improvement, drive innovative project delivery that positions MnDOT for long-term success, and advance cost-effective, customer-centered transportation…
Added 41 mins ago
Senior FTM Developer & Technical Consulting Lead
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Contract
…payment processing platforms built on IBM Financial Transaction Manager…

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 20, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 20, 2026

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Applications open in a new tab.

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

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More about this job

Responsibilities

Oversee enterprise IT service delivery and Azure Cloud Infrastructure operations to ensure availability, reliability, and performance. Manage distributed onsite and offshore teams while maintaining strong client relationships and adhering to contractual SLAs and KPIs.

Requirements

Requires over 8 years of IT experience with a strong background in service delivery management and Azure cloud infrastructure. Candidates should possess expertise in ITIL processes, stakeholder management, and leading distributed delivery teams.

Skills

Service Delivery Management
Azure IaaS & PaaS
Stakeholder Management
Incident Management
Problem Management
Change Management
Service Level Management
Cloud Governance
Operational Performance Monitoring
Risk & Compliance Management
Team Leadership
Resource Planning
Offshore Team Management
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
ITIL
SLA
KPI
Cloud Transformation
Cloud Modernization
Governance
Compliance
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Risk Management
Workforce Management
Azure Administrator Associate
DevOps
Automation
IT Services
IT Consulting
Enterprise IT
Cloud Infrastructure
Operational Reporting
Stakeholder Management
Offshore Delivery
Onsite Delivery
Service Delivery Manager

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