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Added 2 hours ago
Service Delivery Manager
N2P Systems
Montreal, QC
Full-time
We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for…
Added 1 day ago
Appian Technical Lead
N2P Systems
Toronto, ON
Full-time
Canada Life is seeking an experienced Appian Technical Lead to design, develop, and lead enterprise-grade Appian solutions supporting digital transformation and platform modernization…
Added 1 day ago
Technology Lead (Director), Enterprise Platforms and Operations
Tundra Technical Solutions
Toronto, ON
$140,000 to $145,000 CAD / year
Full-time
Our client is seeking a strategic, highly collaborative technology leader to take comprehensive ownership of our enterprise platforms and corporate ecosystem. As the Technology Lead,…
Added 3 days ago
Senior Development Lead - (Cloud /Payment Systems)
BMO
Toronto, ON · BMOPLACE
Full-time
Provide hands-on technical leadership for the design, development and modernization of wire payment services. Translate business and regulatory requirements into scalable, secure and…
Added 6 days ago
Lead Infrastructure Architect
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
Full-time
The Lead Infrastructure Architect plays a key role in shaping and maintaining FSRA’s hybrid cloud environment. This role provides technical leadership and oversight to ensure the…
Added 2 days ago
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
Full-time
The Software and Platform Architecture Team is looking for a creative, highly skilled and talented AI Lead Architect with deep Subject Matter Expertise in AI governance and implementation…
Added 6 days ago
Lead Platform Engineer
RBC
Toronto, ON
Full-time
Are you interested in working as a Lead Platform Engineer on the Global Payments Platform and DevOps team in Technology & Operations at the Royal Bank of Canada?
Added 2 days ago
AEM Architect / Lead Milpitas, CA – Onsite for fulltime
BURGEON IT SERVICES
Brampton, ON
Full-time
We are looking for an experienced AEM Architect/Lead to design, develop, and lead enterprise-scale digital experience solutions using Adobe Experience Manager.
Added 1 month ago
Director, Architect - Investment Management/Fund Services
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
Other
Set architecture direction for the Investment Management/Fund Services pod to ensure alignment to enterprise standards, technology strategy, and business priorities.
Added 6 days ago
Lead Full Stack Developer
RBC
Toronto, ON
Full-time
…impact on business and develops both front-end and back-end solutions. Designs, develops, updates/maintains solutions and provides technical guidance to other Team Members of…
Added 4 days ago
Senior Manager, Engineering & Build
RBC
Toronto, ON
Full-time
Global Functions Technology (GFT) partners across RBC to deliver transformative platforms and solutions. In Anti-Money Laundering (AML), we are building a Data Foundation Hub to ingest…
Added 9 days ago
Genesys Support Engineer
Connex Telecommunications Inc.
Richmond Hill, ON
…IVR strategy, and contact centre modernization within large enterprise…
Added 1 day ago
IT Architect, Architecture & Analytics – Enterprise Analytics
Saputo Inc.
Mississauga, ON
Full-time
Lead and participate in formal architecture reviews for analytics and data solutions, ensuring alignment to enterprise architecture standards, security requirements, and governance models.
Added 1 month ago
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
The Software and Platform Architecture Team is looking for a creative, highly skilled and talented AI Lead Architect with deep Subject Matter Expertise in AI governance and implementation…
Added 1 month ago
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
Full-time
The Software and Platform Architecture Team is looking for a creative, highly skilled and talented AI Lead Architect with deep Subject Matter Expertise in AI governance and implementation…
Added 1 day ago
Enterprise Network Architect
Evertz
Burlington, ON
Full-time
We're looking for a Enterprise Network Architect to join our customer-facing solutions team. This is not a back-office design role - you'll work directly with customers (broadcasters, media…
Added 2 days ago
Cloud & AI Apps Solution Engineer
Microsoft
Calgary, AB
Full-time
As a Cloud & AI Apps Solution Engineer, you will play a pivotal role in helping enterprise AI developers unlock the full potential of Microsoft’s AI-powered stack across every stage of the…
Added 2 days ago
Lead Solutions Architect
RBC
Toronto, ON
Full-time
The Solutions Architect will play a key role in shaping the strategy and implementation of Wealth Management applications. The Architect will partner with business stakeholders, technology…
Added 1 day ago
Thanks for visiting our Job Board. Please review our open positions and apply to the positions that match your qualifications.
Evertz
Burlington, ON
Full-time
We're looking for a Enterprise Network Architect to join our customer-facing solutions team. This is not a back-office design role - you'll work directly with customers (broadcasters, media…
Added 2 days ago
Enterprise Network Architect
Evertz Microsystems Limited
Burlington, ON
Full-time
We're looking for a Enterprise Network Architect to join our customer-facing solutions team. This is not a back-office design role - you'll work directly with customers (broadcasters, media…
Added 2 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 2 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 2 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 2 days ago
Principal Enterprise Workflow Platform Architect, ServiceNow CSM - EN 687
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Position: Principal Enterprise Workflow Platform Architect, ServiceNow CSM & Automation
Added 2 days ago
RQ11560 - Solution Architect - CRM - Senior
Maarut
Toronto, ON
Contract
Azure-based enterprise solutions, including Azure Integration Services,

N2P Systems

Service Delivery Manager

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 20, 2026
Experience: 8+ years of overall IT industry experience.
Posting language: English
Posted: Sep 20, 2026

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Applications open in a new tab.

Original job description

We are seeking an experienced Service Delivery Manager to oversee enterprise IT service delivery and Azure Cloud Infrastructure operations. The successful candidate will be responsible for ensuring the availability, reliability, performance, and continuous improvement of cloud infrastructure services while maintaining strong relationships with clients and key stakeholders.

This role requires a combination of service management expertise, Azure cloud knowledge, operational leadership, and strong stakeholder management skills. The Service Delivery Manager will coordinate distributed onsite and offshore teams and ensure delivery aligns with contractual SLAs, KPIs, governance standards, and compliance requirements.

Key Responsibilities

Serve as the primary point of contact for clients regarding service delivery, operational performance, and escalations.
Manage end-to-end Azure Cloud Infrastructure operations, covering IaaS and PaaS environments.
Oversee Incident, Problem, Change, and Service Request Management processes.
Ensure adherence to contractual Service Level Agreements (SLAs), Key Performance Indicators (KPIs), governance standards, and compliance requirements.
Monitor operational performance, service availability, and infrastructure metrics.
Identify service issues and implement corrective and preventive actions.
Lead continuous service improvement initiatives to enhance operational efficiency, reliability, and customer satisfaction.
Manage onsite and offshore teams across distributed delivery environments.
Support resource planning, workforce management, and operational capacity planning.
Manage stakeholder expectations, conflicts, escalations, and service-related communications.
Identify operational risks and ensure appropriate mitigation and compliance measures are implemented.
Collaborate with technical teams, business stakeholders, and clients to support cloud transformation and modernization initiatives.
Prepare and present operational reports, service reviews, performance metrics, and improvement plans.

Required Qualifications & Experience

8+ years of overall IT industry experience.
Proven experience in IT Service Delivery Management within enterprise environments.
Strong experience managing onsite and offshore delivery models and distributed teams.
Demonstrated experience in customer-facing roles with responsibility for stakeholder and escalation management.
Strong understanding of enterprise IT operations and service management processes.
Hands-on understanding of Azure Cloud Infrastructure, including IaaS and PaaS.
Experience with Incident, Problem, Change, and Service Request Management.
Strong understanding of Service Level Management (SLM) and SLA/KPI governance.
Experience with operational reporting, performance monitoring, risk management, and compliance.

Technical Skills

Microsoft Azure
Azure IaaS & PaaS
Azure Operations & Governance
Cloud Infrastructure Operations
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Operational Performance Monitoring
Risk & Compliance Management
Cloud Governance

Leadership & Soft Skills

Strong team leadership and people management capabilities
Excellent stakeholder and client relationship management
Strong communication and presentation skills
Conflict resolution and escalation management
Resource and workforce planning
Operational decision-making
Continuous service improvement mindset

Preferred Qualifications

ITIL Foundation certification or higher
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Azure Solutions Architect Expert
Experience supporting cloud transformation and modernization programs
Familiarity with automation and DevOps practices

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More about this job

Responsibilities

Oversee enterprise IT service delivery and Azure Cloud Infrastructure operations to ensure availability, reliability, and performance. Manage distributed onsite and offshore teams while maintaining strong client relationships and adhering to contractual SLAs and KPIs.

Requirements

Requires over 8 years of IT experience with a strong background in service delivery management and Azure cloud infrastructure. Candidates should possess expertise in ITIL processes, stakeholder management, and leading distributed delivery teams.

Skills

Service Delivery Management
Azure IaaS & PaaS
Stakeholder Management
Incident Management
Problem Management
Change Management
Service Level Management
Cloud Governance
Operational Performance Monitoring
Risk & Compliance Management
Team Leadership
Resource Planning
Offshore Team Management
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Azure IaaS
Azure PaaS
ITIL
SLA
KPI
Cloud Transformation
Cloud Modernization
Governance
Compliance
Incident Management
Problem Management
Change Management
Service Request Management
Service Level Management
Risk Management
Workforce Management
Azure Administrator Associate
DevOps
Automation
IT Services
IT Consulting
Enterprise IT
Cloud Infrastructure
Operational Reporting
Stakeholder Management
Offshore Delivery
Onsite Delivery
Service Delivery Manager

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